Internet is next-level slow

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I Plan to Stick Around
Posts: 12

Internet is next-level slow

Insaaaanely slow, took me 30 seconds just to navigate on each Rogers forum page just so I can create a topic. Like sometimes it'll be just fine, then next thing you know, bam...no connection or a long loading time. So I don't really know what to do...I contacted Rogers and they said they escalated my ticket and it might be a neighbourhood thing. Anyways, I don't really know what information to provide you with so here's whatever I can think of.

 

Modem type: CGN3ACSMR

Software Version4.5.8.16

 

 

Downstream Overview

Port IDFrequency (MHz)ModulationSignal strength (dBmV)Channel IDSignal noise ratio (dB)
1639000000256QAM7.500838.605
2591000000256QAM8.100138.605
3597000000256QAM8.800238.983
4603000000256QAM9.300338.983
5609000000256QAM9.400438.605
6615000000256QAM9.000538.983
7621000000256QAM8.700638.605
8633000000256QAM7.900738.605
9645000000256QAM7.200938.605
10651000000256QAM6.8001038.605
11657000000256QAM6.8001137.356
12663000000256QAM6.7001238.605
13669000000256QAM7.0006137.636
14675000000256QAM7.1006238.605
15681000000256QAM7.9006338.605
16687000000256QAM7.7006438.983
17693000000256QAM8.2006538.605
18699000000256QAM7.8006638.983
19705000000256QAM7.6006738.983
20711000000256QAM7.3006837.636

 

Upstream Overview

Port IDFrequency (MHz)ModulationSignal strength (dBmV)Channel IDBandWidth
130596000ATDMA - 64QAM47.00026400000
223700000ATDMA - 64QAM46.75036400000
338596000ATDMA - 64QAM47.00013200000
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Resident Expert
Resident Expert
Posts: 6,823

Re: Internet is next-level slow

Both of your downstream and upstream levels are high, which is really unusual.  The downstream range is + 15 dBmV down to - 15 dBmV, with normal level at 0 dBmV.  The downstream signal to noise level range is usually 36 to 40 dB.  The upstream signal levels are usually 36 to 40 dBmV, with a maximum value at 51 dBmV with three channels running upstream, so yours are high.  They are all within spec, but they are abnormally high. 

 

Do you see the slow data rates on wired or wireless or both?

 

If you already have a ticket on the go there isn't much that I can do to help.  The moderators can have someone contact you regarding the ticket and possibly provide an update for you.  Beyond that I would say to keep contacting Tech Support to see what progress is being made on the ticket.  Be persistent.  If this is a neighborhood issue, you're not the only one suffering from it.



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I Plan to Stick Around
Posts: 12

Re: Internet is next-level slow

Hmm, thanks for the quick reply there Datalink. This has been persisting for about 2 weeks now and its beginning to seriously test the patience level of me and my family.

The nice girl I spoke with said she'd check if my neighbours were having similar issues and when she said they were, she also said I was the first to report it so she escalated it.

Has any staff (or non-staffer) had a similar experience or have an idea of what the expected wait time should be before this issue is resolved...we've already been dealing with this for a couple weeks, so waiting some more days should be manageable, but another couple weeks would be pretty rough. Who knew waiting upwards 30 seconds for pages like facebook and reddit to load could be mentally painful lol.

 

 

edit: also the results I posted were from a wireless connection.

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Resident Expert
Resident Expert
Posts: 6,823

Re: Internet is next-level slow

If you have a ticket number, I'd be calling everyday for an update.  Since this is dragging on, you might also want to ping off of Customer Service, looking for a rebate for next to nil service.  It never hurts to ask and I would hope they would be willing to accommodate you.

 

I've sent a pm to @RogersAsif to contact you.  Perhaps someone on staff can provide some answers for you.



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Retired Moderator
Retired Moderator
Posts: 700

Re: Internet is next-level slow

Hi @Yasser

 

I am sorry to hear about the issues disrupting your service. I can understand how frustrating that can be for you and your family.

 

I would like to help by having a member of the @CommunityHelps team reach out to you via Private Message. Please check your inbox on the Community Forums

 

RogersAsif

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I Plan to Stick Around
Posts: 12

Re: Internet is next-level slow

Thanks everyone...I got in touch with one of the Roger staff members on this forum you guys referred me to. I hope he can help me out and I'm sure he will.

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I Plan to Stick Around
Posts: 16

Re: Internet is next-level slow

I see a few posts about painfully slow internet - in KW area. Ever since yesterday, Internet has been so slow I can barely browse....was told a tech will come on MONDAY!  Irritating.

 

Anyways, I cant even do a speed test via http://speedcheck.rogers.com/en.html - the page doesn't load.

 

Update: it loaded....I'm on the Unlimited 100u plan....check out these awesome speeds.

 

TEST Timed Out - yep. No results.....but it showed 0.10. Let me test again...don't you love these real time tests? Hope I can even post here.

 

Results - TEST Timed OUT....again...

 

It was around 3.18 when it timed out...last test

 

TIME OUT.

 

I've already reboot - set to factory default. Changed Coaxial cable, etc....

 

HELP!  PS: I cannot believe my mobile phone Internet is better than this......

 

***Edited Labels***

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I Plan to Stick Around
Posts: 16

Re: Internet is next-level slow

Port ID Frequency (MHz) Modulation Signal strength (dBmV) Signal noise ratio (dB) Channel ID 1 639000000 256QAM -10.900 27.814 32 2 591000000 256QAM -9.600 29.574 25 3 597000000 256QAM -10.100 29.441 26 4 603000000 256QAM -10.300 29.227 27 5 609000000 256QAM -10.700 28.944 28 6 615000000 256QAM -11.000 28.642 29 7 621000000 256QAM -11.100 28.498 30 8 633000000 256QAM -10.900 28.030 31 Upstream Overview Port ID Frequency (MHz) BandWidth Modulation Type Signal Strength (dBmV) Channel ID 1 23700000 6400000 ATDMA 36.500 3 2 30596000 6400000 ATDMA 37.750 2 3 38596000 3200000 ATDMA 38.500 1

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Retired Moderator
Retired Moderator
Posts: 700

Re: Internet is next-level slow

No problem @Yasser

 

Hope this is resolved for you soon!

 

RogersAsif

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Retired Moderator
Retired Moderator
Posts: 571

Re: Internet is next-level slow

Hello @Superstudd80,

 

I'm sorry to hear that you're having issues with the Internet service. I have asked an expert from CommunityHelps to PM you for further assistance. Please keep an eye on your inbox for a PM. 

 

@Gdkitty@Datalink, any suggestions or tips that can help before the tech visit? 

 

Thanks! 

 

RogersHassam