In the last week the internet has been disconnecting every hour for a few minutes. My husband and I play World of Warcraft and its very frustrating to be disconnected every 60 mins for up to a few minutes. We started to keep track of when we disconnect and its exactly every 60 minutes. At first we thought it might be the new expansion but we are starting to think that this is a Rogers issue, since the game disconnects along with the internet. We are at our wits end and are very frustrated with the service. We have been with Rogers for quite a few years and every call we make we are told that everything is fine and that it must be on our end. We have very good gaming computers, so we know its not the computers since both will disconnect at the same time. We are seriously considering switching ISP since we have read that Rogers throttles WoW as well.
We have the SMCD3GN modem/router.
Is anyone else having this issue? Any solutions??
We are hardwired. Nothing in the house is on a timer. And I believe we are using Rogers DNS since I am not sure what that is.
I will have to check that out.
I have kept track of the DC's and its beens 10:24am, 11:24am, 12:24pm and just now 1:24pm.
maybe try out the cisco modem, I have it in bridge mode and an apple airport for the router and I have not noticed issues..
Well there have been a couple random what seem like disconnects but they are very breif and not hourly like you are experiencing.
There still might be a chance to swap under warranty.. I've heard of people doing it with digital boxes so maybe it will work for modems too.