Internet Outage?

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I'm Here A Lot
Posts: 6

Re: Internet Outage?

Since the DNS outage last week, I've been monitoring the DNS address that Rogers assigns when the router connects to their network.  When I ping the address it is never 100%.  Anywhere from 0 to 3 replies but never 4.  Having said that, the response time for those that do work is quite good comparitively speaking.

 

Does Rogers know that they still have a problem?  Or are they just waiting until it stops completely inconveniencing 100's again.

 

I'm tired of calling tech support and having to talk them through the boiler plate questions, eventually being put on hold and finally having to hang up (after being in queue, on hold, etc. for 1-1/2 hours) with no answer or resolution.

 

A status page would be helpful.

 

On another note, does anyone know how to configure a Linksys router with DHCP and a static DNS address in spots 2 or 3?

 

Thanks,

RG

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I've Been Around
Posts: 1

Re: Internet Outage?

Internet (and phone today) has gone down 4 times this week. I'm in South Kitchener. Is something going on that's causing this??

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Resident Expert
Resident Expert
Posts: 14,245

Re: Internet Outage?

I have a friend in the same area.. and just asked him, and hes been fine.

it may be something more localized to your house/location... SPECIALY if the phone is going out.. something is droping the signal alltogether.


Have you called in yet to see if there is any outages/work in the area?  They can also send a tech out to make sure its nothing local to the house which is causing it.



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I've Been Here Awhile
Posts: 4

Re: Internet Outage?

Got this email at 1:25 PM today!
Any one else impacted in the Shelburne, Ontario area?

Important message.
Some customers are experiencing a disruption to their TV, Internet and/or Home/Business Phone service in your area. Our technicians are working to restore service; most service outages are resolved within 4 hours. Visit here to stay informed on this outage (while the outage is on-going). We’ll provide another update when service resumes.

We sincerely apologize for the inconvenience and thank you for your patience.

Sincerely,
Rogers Communications

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Moderator
Moderator
Posts: 319

Re: Internet Outage?

Hello @JLANG6,

 

Welcome to the Community forums and thanks for reaching out!

 

I'm hopeful that your services have been restored since your last post.  Had you called in to report an outage before receiving this email? We will send an email, text message or phone call to update the status of an outage ticket. 

 

You can also check out our Rogers Service Interruptions page for other outage information. 

 

I hope this helps!

 

RogersShaun

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I've Been Here Awhile
Posts: 2

Re: Internet Outage?

We have NO internet

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Moderator
Moderator
Posts: 1,831

Re: Internet Outage?

Hello, @Coop8842.

 

Welcome to Rogers Community Forums! 

 

Thank you for your post; no Internet can be quite inconvenient. Happy to check the status of your Internet service, please send us a private message at @CommunityHelps. You can find details about our private messaging in this blog

 

Cheers,

RogersMoin