Internet Outage December 21st / 22nd

Need Help?

That's what we're here for! The goal of the Rogers Community is to help you find answers on everything Rogers. Can't find what you're looking for? Just ask!
cancel
Showing results for 
Search instead for 
Did you mean: 
Reply
Meowmix
I'm a Trusted Advisor
Posts: 32,102

Re: Internet Outage December 21st / 22nd

Hello bggsddd


You can contact Rogers via phone or if u have Internet via Live Chat and have them out u on the line for it. I am waiting still and the wait is 3-5 days at most.
pconeill
I Plan to Stick Around
Posts: 49

Re: Internet Outage December 21st / 22nd

Hey MeowMix
didn't realize how bad the ice storm was until I went out today. My apologies for making light of the outage this morning!
-35
I've Been Around
Posts: 1

Re: Internet Outage December 21st / 22nd

In scarborough Sheppard & Morningside area cell has not been working all the day
JDayGTA
I've Been Around
Posts: 1

Re: Internet Outage December 21st / 22nd

Downed tree branches brought down the cable wires attached to our house. Will someone be out to fix this, when, and how will they access the yard as it is fenced in. Thank you.
JackeeWhitby
I've Been Here Awhile
Posts: 2

Re: Internet Outage December 21st / 22nd

Power still out in Southern Whitby, however some blocks are lit. at 12:30am, My section came on at 4:00 p,.m.

Kpanch
I've Been Around
Posts: 1

Re: Internet Outage December 21st / 22nd

Just had a chat with Rogers Support. All Rogers services except cell phone are down in Vaughan. No estimate on when services will be restored.
Gdkitty
Resident Expert
Resident Expert
Posts: 14,288

Re: Internet Outage December 21st / 22nd

@JDayGTA

 

If you have a downed line, you need to contact rogers via phone/chat for this, and inform them... they wont know otherwise.

Due to volumes due to these outages, etc.. you may have to wait on the phone for a while.

 

As for timing?  You will have to find out from them... all depends on how much damage/work they have to do in the area, etc.. number of other people effected.
Seemd to be about 3 days or so last i heard.. so better to call in sooner rather than later.

I know it sucks.. and not having the service.. but they are working to try and get as much fixed as they can.
(i am in an area that HASNT lost power at all, etc thank god.. and STILL saw probably 8 rogers trucks this am out there)
Its likely that the rogers techs that will be fixing these lines... will have to work THROUGH christmas, and miss being home with their families.



Meowmix
I'm a Trusted Advisor
Posts: 32,102

Re: Internet Outage December 21st / 22nd

Hello Kpanch


They won't give a ETA at all. Most companies don't. Not even Hydro at the moment is.
JDinToronto
I'm Here A Lot
Posts: 7

Re: Internet Outage December 21st / 22nd

December 23 - power has been restored for 24 hours now but no internet or TV in my building however BELL customers have no issue - Sheppard and Wilson Heights area - is the infrastructure that much different?
Meowmix
I'm a Trusted Advisor
Posts: 32,102

Re: Internet Outage December 21st / 22nd

Hello JDinToronto


Depending on if the Bell wires / infrastructure was damaged. If Bells wasn't damaged or touch, that is why its working. Rogers on the other hand uses a different one and has a service interruption for most of Ontario. Remember Bell uses satellites and Fibe were Rogers uses normal Cable in most if not all places.