08-31-2010
03:32 PM
- last edited on
03-23-2015
01:11 PM
by
RogersJermaine
I'm getting intermittent disconnects on my Rogers Extreme Cable service since last Monday, It was all good before tho. Usually it will reconnect within 30 seconds, but is very very annoying when Im playing Starcraft 2, it will instantly dropme out and BOOOO.
It's so hard to do a diagnosis, cuz it only lasts like 15-30 seconds.
BTW i live in Mississauga, Ontario.
Thanks
***edited labels***
Solved! Solved! Go to Solution.
09-08-2010 12:56 PM
08-31-2010 10:10 PM
09-06-2010 04:51 PM
I am having the same thing happen to me, I will be playing and bang I lag out I look at my internet light and yup its offline then 15sec later it comes back online, or sometimes I have to unplug the stick and replug it back in I went from Plat to gold cuz of it,
09-07-2010 09:33 AM
So I am having the same problem. I had Rogers techs in several times and each gave me a different answer.
One told me my signal was low and that sometimes when the signal fluctuates (as it will do all the time) to a low point, my connection will get dropped. I had to reboot the modem to bring it back once or twice but overall it just comes back after a bit.
The last guy in told me there was nothing wrong with my signal and that it was the modem. It's a fairly old Moto SB. I got it way back when Extreme first came out and it required you to purchase the modem as they wouldn't rent it to you. He said it was probably defective and I should get a new one.
So seeing this thread makes me wonder... since others are seeing exactly the same thing, I bet it's actually NOT the modem. I think it's a network issue (Roger's not mine) but of course won't be able to prove it.
09-08-2010 12:56 PM
09-20-2010 07:07 AM
This has been happening to me as well and ironically playing Starcraft 2 as well. I randomly disconnect for quite literally .1 second and then I'm right back. It's essentially made online play for any game impossible, and it hasn't stopped at all. I'd like to point out that this didn't happen to me before on the plan that is below extreme, it happened the MOMENT I upgraded. I have a brand new modem and everything, and I'm quite sick and tired of it, I have half a mind to call Rogers and complain but I doubt that'll do anything, especially since it's so hard to figure out what the problem is. Debating just downscaling my internet again.
09-20-2010 08:30 PM
@apocalypseplzz
If you just upgraded to the new Docsis 3 HN mdm, you may be able to solve this problem by enabling port forwarding on the router.
StarCraft II requires the following ports to be forwarded 1119 TCP/UDP, 1120 TCP.
Hope this helps
09-23-2010 07:37 PM - edited 09-23-2010 07:40 PM
Hi
I didnt even know these forums existed lol................
I have the same issue and I have been posting on anothe forum, Here is my first post.
" Hey all
I'm hoping someone here can help me with this d/c issue I've been having for around 8 weeks.
My modem (Webstar by scientific-Atlantic ) keeps resetting or rebooting itself. Cable-data send and receive lights got out power and PC lights stay on, then they come back on after 30-60 seconds.(Im running a direct line to my comp, no router)
Here is an example of the issue..............Lastnight it started at 6:59pm and I was d/c'ed 7 times in 1 hour (6:59, 7:15, 7:19, 7:30, 7:35, 7:53, and 8:06). I called rogers he checked my connection and said i have a good signal.
Since July I have had 5 sevices guys at my house and they have found nothing, they even ran new lines from my house to the box outside.
I swapped out the modem, changed computers (to make sure it wasn't my system) changed outlets, ran 3 different kinds of virus scanner and its is still happening.
I know this is a rogers-end issue but they keep sending techs to my house to do the same testing over and over.
I now have a senior tech coming to my house on Saturday and he is going to say the same thing...."Your lines are fine and your signal is strong". I told the guy on the phone not to send him because it is not on my end but he insisted that the senior tech come........UGH!!!
Wondering if anyone has had this issue or has any suggestions to get it resolved.
Thanks"
Like 2 hours after the tech leaves it starts again, here is my second post.......................
"Well the SENIOR-Tech was here and told me that it was my modem and by swapping it out to a new motorola would fix the issue.
2 hours after he left the dc's started again, got 5 dc's in an hour and a half so I hooked up with live chat to Rogers. The service rep said there was really nothing he could do at the moment except send another tech to my house LOL.
I sent a letter to the presidents office requesting help so Im hoping they can get this resolved. "
So now after almost a week and no reply from the office of the president I posted this.
"Im pulling my hair out man..........sent an email to the office of the president and no reply as of yet.
Changed to an outlet on a different circuit and still im having DC issues.
22 d/c's (and counting) since the senior tech guy swapped my modem. Im on the third one now and my internet is still sucking.
I thought maybe it was only happening when I was gaming but it is also happening when Im just surfing around the net."
Im hoping some tech guy in here can help me out, this is getting rediculous.
Thanks
09-23-2010 07:44 PM
Ok I would like to add that I am also a StarCraft 2 player but I was just DC'ed trying to edit my above post.
Could this possible be an UPLOAD problem. I DC alot while gaming.
09-24-2010 03:09 PM
09-24-2010 06:23 PM
Im still on the Motorola SB5100 and according to the modem logs it keeps diconnecting and resetting. This is an issue with Rogers for sure. I have done everything on my end.
Now its time for them to step up and own the issue, 9 weeks is long enough.
I'll be looking for a mojor discount from this issue.
09-26-2010 01:21 PM
I have similar problems aswell, although I hope mine arent as severe.
I am a new rogers customer, so I assume that I have the latest hardward in regards to the modem.
When surfing, or gaming alone on my single PC I experience no problems whatsoever. However, when another computer is being used on the network, wether its wired or wireless, the internet WILL disconnect 100% of the time.
It disconnects without warning, my latency does not increase before the disconnect happens, it just disconnects. I have used multilpe routers and both experience the same problem.
I still have some other things to try in-terms of router configuration with opening ports, etc. But I fear it is either a modem problem or a Rogers service problem. Likely to do with infrastructure or the service area being overloaded with customers.
I'll keep updating here on my progress like others have.
09-26-2010 06:06 PM
09-26-2010 06:28 PM
Looks like I have a senior tech coming again tomorrow. Im told only the senior techs can call in a maintenance crew to work on the the cable box (trunk) in the neighborhood.
09-27-2010 09:40 AM
Great News.
I tried my last resort option, which was using port forwarding on my most commonly used applications. Lastnight I had four computers running on the network, 2 we're streaming, 2 we're browsing the internet and I experienced no problems whatsoever.
For those with starcraft problems, or problems related to disconnects when gaming, check the games website which will have information on which ports to open on your router.
Good luck!
09-27-2010 09:58 AM
That is great news Butum, thanks for sharing!
Have fun playing StarCraft 🙂
10-01-2010 01:38 PM
Update:
Problem not resolved. This is 100% a modem or infrastucture issue on rogers end. My connection to my router is 45dBm, a near perfect connection. When I experience these interrupts I do not lose my connection to my router.
I will be contacting rogers tech support like you guys have.
10-01-2010 02:00 PM
@Butum
Thanks for the update.
10-01-2010 05:35 PM - edited 10-01-2010 05:38 PM
I finally have a spot where I can ask this question.
I'm having issues like everyone else. My connection will drop unexpectedly. This has been going on ever since I was with Rogers (over 3 years now), and it's been impossible to find an answer. Sometimes it will disconnect several times a day, sometimes not for months; it really does seem random. I'm running the modem directly to my PC, and have no splitters between the wall and modem (although I have before, and experienced the same issue). When the modem is connected, speeds are excellent, and I have no problems. It's a WebSTAR DPC2100R2.
EDIT: I should add, that the modem disconnected while I wasn't home. I came home today, and it was disconnected. It took me half an hour trying to reset/restart the modem.
All I want to know is if this is a modem issue (which I could easily get exchanged), or a Rogers issue (which is harder to exchange)?
I managed to grab the log / status of my modem while it was disconnected.
I would really appreciate it if someone had some inciteful comments
LOG (copied at 4:30pm EST, Oct 1, 2010):
================================
Fri Oct 01 17:18:32 2010 Critical (3) Received Response to Broadcast Maintenance Request, But no Un...
Fri Oct 01 00:55:05 2010 Warning (5) DHCP RENEW WARNING - Field invalid in response
Tue Sep 21 00:12:36 2010 Critical (3) Started Unicast Maintenance Ranging - No Response received - ...
Time Not Established Critical (3) DHCP WARNING - Non-critical field invalid in response.
Time Not Established Critical (3) DHCP FAILED - Discover sent, no offer received
Time Not Established Critical (3) No Ranging Response received - T3 time-out
Time Not Established Critical (3) DHCP WARNING - Non-critical field invalid in response.
Time Not Established Critical (3) No Ranging Response received - T3 time-out
Time Not Established Critical (3) DHCP WARNING - Non-critical field invalid in response.
Time Not Established Critical (3) No Ranging Response received - T3 time-out
Time Not Established Critical (3) DHCP WARNING - Non-critical field invalid in response.
Time Not Established Critical (3) No Ranging Response received - T3 time-out
Time Not Established Critical (3) Received Response to Broadcast Maintenance Request, But no Un...
Time Not Established Critical (3) No Ranging Response received - T3 time-out
Time Not Established Critical (3) DHCP WARNING - Non-critical field invalid in response.
Time Not Established Critical (3) No Ranging Response received - T3 time-out
Time Not Established Critical (3) DHCP WARNING - Non-critical field invalid in response.
Time Not Established Critical (3) No Ranging Response received - T3 time-out
Time Not Established Critical (3) DHCP WARNING - Non-critical field invalid in response.
Time Not Established Critical (3) No Ranging Response received - T3 time-out
Time Not Established Critical (3) DHCP WARNING - Non-critical field invalid in response.
Fri Oct 01 20:17:35 2010 Critical (3) SYNC Timing Synchronization failure - Failed to acquire QAM/Q...
Fri Oct 01 17:18:32 2010 Critical (3) SYNC Timing Synchronization failure - Failed to acquire FEC f...
Time Not Established Critical (3) DHCP WARNING - Non-critical field invalid in response.
Time Not Established Critical (3) DHCP FAILED - Discover sent, no offer received
Time Not Established Critical (3) No Ranging Response received - T3 time-out
Time Not Established Critical (3) DHCP WARNING - Non-critical field invalid in response.
Time Not Established Critical (3) No Ranging Response received - T3 time-out
Time Not Established Critical (3) DHCP WARNING - Non-critical field invalid in response.
Time Not Established Critical (3) No Ranging Response received - T3 time-out
Time Not Established Critical (3) DHCP WARNING - Non-critical field invalid in response.
Time Not Established Critical (3) No Ranging Response received - T3 time-out
SYSTEM:
=======
Name
WebSTAR DPC2100R2
Hardware Version
2.1
Software Version
v2.0.2r1256-080303U
Receive Power Level
-25.6 dBmV
Transmit Power Level
36.7 dBmV
Cable Modem Status
Not Synchronized
SIGNAL
======
Downstream Status
Not Ready
Channel ID
0
Downstream Frequency
621000000 Hz
Modulation
unknown
Bit Rate
0 bits/sec
Power Level
-25.5 dBmV
Signal to Noise Ratio
51.5 dB
Upstream Channel
The data shown in the table below provides information about the signal being transmitted to the network from your cable modem.
Upstream Status
Not Ready
Channel ID
0
Upstream Frequency
0 Hz
Modulation
QPSK
Bit Rate
0 bits/sec
Power Level
36.7 dBmV
STATUS:
=======
Cable Modem Status
Not Synchronized
IP Address
---.---.---.---
Current Time
Fri Oct 01 20:20:07 2010
Time Since Last Reset
10 days 21h:25m:52s
Configuration File
Cable Modem Certificate
Installed
10-22-2010 01:47 PM
Same problem here.
We just recently upgraded from Rogers Ultra-lite to Express. We have only had the new service for a month and have been continually having this problem since we got it... The internet just drops for a few seconds, and then comes right back... There are 4 computers and sometimes a Playstation 3 (all wireless) that can be connected to the internet at any given time. When the connection drops, it doesn't always affect all devices, usually just one. I find I have this problem the most often during the day, but usually not late at night. It's most frustrating when trying to game online on the PS3.
I was starting to think I should change my modem or router or something, as they are kind of old... but reading this forum tells me that probably won't help...
It's apparent that this is probably a service issue, and my bet is they don't really have a way to fix it... starting to think maybe Bell would have been a better choice...
10-22-2010 04:38 PM
Hi Hula. To properly identify where the issue is occurring, the next time your connection goes down, I would suggest making note of the light pattern on the modem itself to see if the connection from Rogers is dropping or if it's dropping from the router. Depending on the modem that you have, you should see 4 solid green lights (Motorola) or a solid cable light (Webstar, SMC) if the modem is online.
Despite intermittent issues occurring for multiple posters here, each instance will need to be investigated on a case by case basis. As RogersReggie has already suggested, if the issue persists, please contact our support via 1-888-764-3771 or via live chat at http://echat.rogers.com, preferably with a direct connection from the computer to the modem for proper troubleshooting.