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Important notice about the Rogers Anyplace TV Home Edition app = Feature going away

RedBerry11
I Plan to Stick Around

So reducing services and replacing them with Rogers Anyplace app that does not work is another " well played" move by a company with a shrinking customer base.
Letting the main competition out shine Rogers with Apps that actually work seems to not be a problem for Rogers.
Now the Anyplace App does not work if you read remarks on Google play it freezes the audio turns off and the App tries to tell you that your out of country.
These issues are not new taking an App like Home Edition away and taking away the ability to remotely control the PVR is a step backwards. Of course the reduction in service will not be reflected in cost reduction. Rogers also is eliminating the Apps on the Rogers Home Monitoring system. Basicly reducing services gives customers no choice but to look for alternate providers.
So as far the Anyplace App still not working on Android could a moderator please have the unstable app remarks addressed on Google play. So far you get referred to Twiiter who ask you ridiculous questions as if your just imagining the app does not work. It does not work and it is a shame that Rogers insist on making Rogers customers Beta test and trouble shoot known issues full well knowing the problems lie in the App.

 

 

 

 

***Edited Labels***

155 REPLIES 155

Re: Important notice about the Rogers Anyplace TV Home Edition app = Feature going away

57
Resident Expert
Resident Expert

@chank : There are rumours that this will return, especially for Ignite, however, it's unlikely that you'll get any official advance notice and it's likely that this will have to wait until the patent issue discussed in this and other threads is resolved.

 

We realize that Bell (and some other providers) have this feature, however, they may not be covered under the patent the same way that the Comcast functionality utilized by Rogers is.  We are all disappointed in losing this very valuable functionality. I travel many times a year and either miss programmes or need to find a workaround to programme the PVR before leaving often with a series recording, sometimes with extended starts or finishes..



Re: Important notice about the Rogers Anyplace TV Home Edition app = Feature going away

jmcs
I Plan to Stick Around

I have thought all along that somehow Rogers would bring this feature back eventually - but that they will only give it to Ignite subscribers.  Another way to take away what you have and charge you more to get it back. 

Re: Important notice about the Rogers Anyplace TV Home Edition app = Feature going away

mojoscot2
I Plan to Stick Around

Anyplace TV

 

Can I no longer remotely program my rogers box to record?  If not - why not?  I can't seem to find the link to remotely program.  Thanks

Re: Important notice about the Rogers Anyplace TV Home Edition app = Feature going away

57
Resident Expert
Resident Expert

@mojoscot2 : Your post was probably moved to this existing thread on the topic. As you can see, this issue has been around for about half a year due to patent issues.  See earlier posts in this thread including post 9 and post 148 regarding possible return of the feature.



Re: Important notice about the Rogers Anyplace TV Home Edition app = Feature going away

mojoscot2
I Plan to Stick Around

Okay, so I called rogers to ask why I no longer could record remotely to PVR.  They quickly told me I could but only through Ignite, which I don't have.  They then went on a strong sales pitch for ignite and I went ahead and moved to that.  Not only for the remote function but because it worked out at the same price.  Currently I pay for TV Cable, home phone and internet.  The cost for Ignite includes all 3 and is $5 a month more.  Am I happy I need to change - no.  I personally feel that this function was removed from regular cable to upsell Ignite.  It works for me cost wise, but only because I had an expensive package plus unlimited internet to start with plus still have a home phone.  Someone who didn't have add on channels, a home phone and didn't use a lot if internet will have to pay a ridiculous price to get this function.  

Re: Important notice about the Rogers Anyplace TV Home Edition app = Feature going away

OLDYELLR
I'm a Senior Advisor

@mojoscot2 wrote:

 I personally feel that this function was removed from regular cable to upsell Ignite.


Maybe, but if there are patent infringements then I suppose Rogers would not pay for the rights to use it on a system they're getting ready to phase out, just on the new Ignite TV. However, there are many different ways to skin a cat and I seriously doubt the the idea of remote scheduling could be patented, just specific technology. And I doubt the technology for Ignite TV is the same. Rogers just didn't want to pay for patent rights to satisfy cable customers, whom they intend to switch or ditch in the future.


Rogers PayGo. Location: S-W Ontario

Re: Important notice about the Rogers Anyplace TV Home Edition app = Feature going away

57
Resident Expert
Resident Expert

@mojoscot2 wrote:

They quickly told me I could but only through Ignite, which I don't have.  They then went on a strong sales pitch for ignite and I went ahead and moved to that.  


This information is incorrect. "Manage PVR" (remotely programming your PVR) does not work on Ignite either (at this time) as discussed in this and other threads. (unless things have changed in the past few days) Sorry to burst your bubble.  Anyplace (streaming) does work on both Ignite and Digital Cable.  The CSRs confuse the functionality all the time.

 

The Ignite app also allows you to download recordings to your tablet (not available on Digital Cable).



Re: Important notice about the Rogers Anyplace TV Home Edition app = Feature going away

jmcs
I Plan to Stick Around

So you can now definitely use the remote control of PVR function if you have Ignite? I asked some time ago and was told yes by Rogers, then later no. 

 

However, I still do not wish to pay more for what I once had.  Even without Ignite, my last Rogers bill skyrocketed by $100. I called and was able to negotiate a better price, but that is another sore point. You shouldn't have to call and beg every year or two to get a fair price. 

 

Re: Important notice about the Rogers Anyplace TV Home Edition app = Feature going away

57
Resident Expert
Resident Expert