Hello! First post...
Long time Rogers customer, new Ignite subscriber. Any Ignite customers having trouble getting surround sound (DDS5.1) to work from these Ignite TV boxes? In the settings, I have tried both Auto and Expert (forced surround sound), but neither work.
My connection is not HDMI direct to my surround receiver - it only has optical (toslink/SPDIF) input. My Panasonic TV has optical output. I have DDS5.1 when using the smart TV for Netflix playback - not from the Rogers Netflix app. I also tried using an audio extractor/splitter - same results.
*** Edited Labels ***
Just to eliminate the obvious:
1. Do you have any other devices attached to the AVR, and do they produce both video and audio
2. Have you tried cycling through the different Sound Fields
3. Have you tried turning off the AVR, unplug for a minute, and trying it again
4. Have you tried unplugging the Ignite box for a minute, and then trying it again
My AVR is a Yamaha HTR-6290
Ignite box HDMI to Yamaha
Yamaha to Samsung TV - HDMI
Yamaha to TV - Optical cable (for audio)
1. In these AVRs you often need to "assign" the audio properly in the Audio setup for the AVR. For example, if you're using "CBL" input in the AVR for the IgniteTV box, that input needs to have the HDMI "assigned" so that the AVR takes the audio from the HDMI input, instead of say from the optical or coaxial input. Download the operating manual for the AVR if you haven't already and look up how to properly assign the audio inputs. These AVRs are fairly complex to set up since the audio for each input can be assigned to many different sources - optical, coaxial, HDMI, analogue audio, etc. I suspect you haven't properly assigned the audio, hence no sound.
2. Another option would be to connect the IgniteTV box directly to the TV via HDMI and run Optical from the TV to the AVR and tune to the proper input in the AVR. Again you would need to "tell" the TV to use the "external speakers" in the TV's audio setup, and you would need to properly assign the optical input in the AVR.
3. You also need to realize how the signals flow. For example, you say "optical from AVR to TV" when the signal flows the other way and this cable is not needed if you use the connection outlined in comment 1 of this post.
@gerrt345 : As discussed in recent posts in this thread, to which your post may have been moved, you have several options:
1. Feed HDMI to the TV and optical from the TV to the AVR. The TV needs to be set properly in the audio setup menu to send the audio to "external" instead of "internal" speakers. Most newer TVs have this capability.
2. Purchase a converter that has HDMI and optical output with an HDMI input. You can then feed optical to the AVR as above. I'm assuming your TV uses HDMI since you don't mention any issues regarding HDMI with IgniteTV.
3. Purchase a new AVR.
Edit - Sorry, I didn't see your post 130 before posting my response. Most FPs don't have the same capabilities as TVs regarding audio, therefore option 1 may not work, so you'll have to go with options 2 or 3. As indicated on page 10 of the OM, this AVR doesn't handle HDMI audio, so you'll need the optical or coaxial audio input.
I'm seriously considering a switch to Rogers Ignite but I'm concerned about what I read concerning DD 5.1 on Cloud recorded programs. I have read a number of posts (many from @57 ) which report that Rogers improperly encodes DD 5.1 on Cloud recorded programs. @57 has posted recommendations for managing this issue but I'd like to understand a little more before I switch.
I contacted Rogers tech support and they didn't know anything about improperly encoded DD 5.1 on cloud recordings.
I have a Denon A/V receiver and pressing the "Info" button displays both the input and output audio channels. (example attached from a Rogers Digital PVR recording).
Could I be so bold as to ask anyone who has a similar capability and Rogers Ignite to post a similar photo when playing an Ignite cloud recorded program?
You can find instructions on how to pair your remote to your soundbar here: https://www.rogers.com/customer/support/article/pairing-the-voice-remote#avreceivers