I also just set up my new 65” Samsung smart tv to my Ignite box. I was watching The Punisher on Netflix and noticed the audio and video were a split second out of sync. I unplugged my ignite box from the outlet to give it a hard restart, then fired it back up. Audio and video are now in sync. Easy fix for me, you should try this first before fiddling with the tv settings. The classic IT fix wins again, “have you tried turning it off and on?” lol
Congrats on your first post with us and Welcome to our Rogers Community Forums! 🙌 I hope you're staying safe and sound. Audio delays are never fun especially when you're trying to stay on top of current events! I'm sorry to hear about the issue you're having. When did this start happening? Does this transpire daily and does it occur on other channels as well?
As the issue persists after rebooting, some troubleshooting would be beneficial in order to identify the cause. If I may suggest reaching out to support to troubleshoot? Issues may very well come from signal issues to the home, poor wireless signal to the set-top box, or noise in the network.
@Skitzo I have had this issue for a year and your solution worked! Thank you. I have spent multiple hours with Rogers support over the year trying to solve this and they never suggested changing the output settings. They kept telling me it was my set top box, my hdmi cable, my modem, etc... All right, on to the next issue.
What is the make/exact model number of the Rogers box?
Have you rebooted the box by unplugging it for a while? If it's a PVR make sure it's not recording something at the time.
What connection are you using? HDMI?
Here's a list of items that can cause synch issues: