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Ignite TV - TV Call Display

Grannymcb
I've Been Around

Is Tv call display available with ignite?

 

 

 

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69 REPLIES 69

Re: Ignite TV - TV Call Display

You should check with the superintendent or whoever is responsible for the lobby watch feature in the apartment/MDU and see whether there is an option like feeding the signal directly to the back of the TV and tuning to a specific channel.  This is how things were done before the lobby camera was "injected" into the cable signal.  It would also probably be how things work for anyone who doesn't have cable in the unit...

 

You would then switch the TV to the "antenna" input where the cable with that signal would be connected and view the lobby watch there.  If your dad has difficulty switching inputs, you could get him a Harmony (or similar programmable) remote which would do so with one button press and also then tune back when you want to "watch TV"...  You might need to set this up for him.  This might be easier than trying to switch back to Digital Cable because it's strongly discouraged by Rogers and may even lose the phone number, etc.



Re: Ignite TV - TV Call Display

Gdkitty
Resident Expert
Resident Expert

57 is correct.

In the long run, with bell already over on IPTV, and rogers slowly moving to it (digital TV over coax would/will be canceled at some point.. (still probably 10+ years down the road though my guess)), none of these devices have 'tuners' to be able to pick up the signal.
Hopefully NEWER lobby stuff will be released which can be accessed by other means, and older systems eventually upgraded.

But as mentioned, it still should be doable.
They havent really been uses for years (since analog TV), but almost all TVs still have a tuner in them.
That the TV itself, can be tuned to be able to view those channels.
Then all it would take is changing the TV input to the built in tuner, then back when done, etc. (just like switching to another input to use a DVD player, etc)

Re: Ignite TV - TV Call Display

Pauly
Resident Expert
Resident Expert

With the number of people who are cancelling home phone service constantly increasing and the number of new home phone activation's shrinking significantly, its only a matter of time before its not financially feasible for a company such as Rogers to build new features for a dying service.  It only makes sense they dont have it now cus of the fact home phone is on the decline and the vendor probably wanted a pretty penny to incorporate such feature and the amount of Canadians who subscribe to home phone on Rogers Ignite would probably not pay off the expense of the feature in the long run.  Think of TV Call Display as a "nice to have" instead of a "mandatory" feature, its not required for your phone to work, its more of a "hey this is cool to have" kind of thing.  when they did come out with it on regular digital cable, the subscriber count was probably much greater than it is now and it probably paid it self off but that is likely not the case with this new vendor



Re: Ignite TV - TV Call Display

Since changing to Ignite TV there is no longer a call display on the TV, this feature was very important to me. 

 

Is this something Rogers is looking at correcting.

Re: Ignite TV - TV Call Display

Pauly
Resident Expert
Resident Expert

considering when digital cable first came out, i think it was like 12 years or so before TV call display was introduced,. so now that ignite tv is out, i hope it gets launched a lot sooner than 12 years



Re: Ignite TV - TV Call Display

Wireless_Roamer
I Plan to Stick Around
Some are saying because of the disconnection rate of landline phones is the reason Rogers has not yet offered this feature or invested money toward it. In Canada residential phone lines are still used and to the tune of 67% of households. They would never offer a landline service if it was to be totally extinct. Also, Roger's has paid for a license to use and operate the Xfinity Service developed by Comcast in the United States. This service in the United States currently offers TV call display So Rogers does not have to spend any more money it's just turning on a switch. It's a very useful service in my home and hopefully it will be offered soon!

Re: Ignite TV - TV Call Display

Its not as easy as turning on a switch. Theres bureocracy involved. The decisions to enable features is usually comes from higher up within the company they did the math already and crunched the numbers perhaps they determined it was an expense that would not yeild the results they want at this time. We wont know as we do not sit at the meetings where these decisions are made they are mostly private and confidential


Re: Ignite TV - TV Call Display

irelandm
I Plan to Stick Around

Given that as of today the CRTC expects Rogers, et al. to start implementing measures to help protect customers from harrassing spam calls, it seems to me that the right thing for Rogers to do is to implement Rogers Ignite Call Display.  This can be another tool customers can use to screen calls.  There are still many of us using land lines and would appreciate this service (which we enjoyed with the pre-Ignite TV platform but have lost).

Re: Ignite TV - TV Call Display

newigniteguy
I Plan to Stick Around

Will be getting Ignite in January after years with reliable digital.

 

I found the on TV screen call display very convenient and hope Rogers gets it up and running soon like Comcast has in the states.

 

But I was just thinking of another major problem for people with the Rogers phone. In the unlikely event of a power failure everything goes down. TV, internet and phone. I can understand and accept that. Though Bell does have a battery back-up option.

 

But for those living in an apartment, if  just the internet goes down, same thing, all 3 services are gone.

 

So, someone calling, using the intercom in the lobby of the building won't be able to get through to the person they're calling if the internet is down.. Am I right?

 

After reading some of the threads in this community forum about poor audio, poor picture quality, poor internet speeds and other problems I'm getting nervous. lol

 

Re: Ignite TV - TV Call Display


@newigniteguy wrote:

 

1. In the unlikely event of a power failure everything goes down. TV, internet and phone. I can understand and accept that. Though Bell does have a battery back-up option.

 

2. So, someone calling, using the intercom in the lobby of the building won't be able to get through to the person they're calling if the internet is down.. Am I right?

 

After reading some of the threads in this community forum about poor audio, poor picture quality, poor internet speeds and other problems I'm getting nervous. lol


1. Most people who care about this sort of backup usually have their modem plugged into a UPS (like I do), however, both Bell and Rogers have neglected the large battery backups that are located at the node locations, so if there is a power failure that affects your area, you will not be able to make or receive calls on home phone with Bell (Fibe and perhaps even POTS) or Rogers. Since most people now have cell phones, this is not as much of an issue as it once was, but be aware that this is now an issue with all service providers including Bell.  In most cases, phone, internet and TV will be down now with a power failure in your area.

 

2. It all depends on how the lobby phone is connected - in some instances there can be a dedicated (lobby) phone in the apartment.  Most people probably now give out their cell phone numbers.  You are correct that if the power (or Rogers Ignite) goes down and if someone doesn't have a cell phone, then that person could be out of luck.  If the power in the apartment is down, then even the lobby phone may not operate - hence the need for a cell phone. You may not even be able to remotely open the lobby door, but rather need to go downstairs  (not elevator) to manually open it.

 

3. The "poor" issues you mentioned are not typical of the tens of thousands of installations done by Rogers. Most installations work just fine, but most issues you read here are from people who have problems.  If you're nervous, cancel the change and stick with digital cable until you're comfortable changing.



Re: Ignite TV - TV Call Display

kklee
I Plan to Stick Around

I have both Rogers TV and Home Phone. Before I switch to Ignite TV, I can see the incoming call phone number when I am watching TV. After the switch, this function is lost. Anybody has the same experience?

Re: Ignite TV - TV Call Display

Lurker
I'm a Senior Advisor

Everyone is in the same boat, as Rogers has not enabled the TV Call Display functionality on Ignite

Re: Ignite TV - TV Call Display

Pauly
Resident Expert
Resident Expert

maybe its not enabled because they do not offer it, just because it was OFFERED on rogers digital cable does not mean people should ASSUME its offered on ignite cable tv. people also need to inquire and ask every detailed question when they sign up for something, ask is this included is that included, what kind of connection the box has? etc? people seem to just assume a lot lately and get mad when they are shocked to find out its not included maybe its never going to be included, we dont know, im not trying to side with roger's here im just stating the facts do your due dilligence first before you sign up for any service.

 

tv call display was never included with digital cable at first, and they added it without customers demanding it, it was probably a enhancement they had available and the right people up in rogers were okay with signing off on this feature,  sometimes it all comes down to the big shots at rogers if they want to sign off on a feature, if they are firm in disagreement with adding this, no amount of customer complaining will bring it back, well maybe they could but they would certainly increase the price some how or another to pay for it



Re: Ignite TV - TV Call Display

Stanb1
I've Been Here Awhile

We had our Rogers Ignite hooked up today and did not realize this service would drop when we changed over. As a senior this was an important part of the past service we had. Hope Rogers gets this up and running as you have sure dropped the ball on this important feature. Stan

Re: Ignite TV - TV Call Display

Pauly
Resident Expert
Resident Expert
hi Stanb1, yes unfortunately tv call display was never offered with ignite tv, and its unfortunate that you lose this when going from digital cable tv to iptv ignite TV. Lets hope they have some good news in 2020 and start offering it.


Re: Ignite TV - TV Call Display

edwardparker
I've Been Here Awhile

I find it interesting (and bit sad) that some think when an ISP does an upgrade that it is OK that the users lose functionality. I find it very sad that some think it is the user's fault we didn't investigate every little item before hand. 

After all, isn't an upgrade just that and NOT drop in functionality?

Re: Ignite TV - TV Call Display

Hi edwardparker, I know your not directing that last remark "some think that when an ISP does an upgrade that it is OKAY that the users lose functionality" to me. And I want to be absolutely clear with yourself and others that I totally understand its NOT okay to lose a function you had but I also see BOTH sides of the equation which a lot of customers can not understand.

I am a consumer like you but im also a Technical professional who works in the TV and Telecom industry. and I know how things work and WHY they work that way.

Ignite TV is a new offering that replaces the aging Rogers Digital Cable TV system. Rogers did NOT create Ignite TV, they did however LICENCE it from another Cable TV company in the USA. This means maybe there were financial, technical or legal or licencing challenges to incorporate ALL the features so maybe they did their best to get the important ones here FIRST.

Like all other products Rogers offers, they have always made improvements over time. just because TV call display is not available now, does not mean it will be this way for forever. I'm sure they are working hard at bringing you new features so please be patient, and yes just tell them you express interest in it and perhaps with enough customer interest they may bring it sooner and overcome those financial, legal, technical and licencing issues


Re: Ignite TV - TV Call Display

how can i get the call display on my ignite tv?

Re: Ignite TV - TV Call Display

Square
I'm a Reliable Contributor

You can not, just like I can not get surround sound on my recordings!!!

Re: Ignite TV - TV Call Display

luizbras
I've Been Here Awhile
Who benefit the most, telemarketers. The call answered numbers must have gone through the roof. Does anyone know is Rogers has a telemarketing arm or partner, this would explain it.

Re: Ignite TV - TV Call Display

It really shouldn't make that much of a difference, in those terms.

That its not on the TV, yes is an inconvenience, but shouldnt change about how you see the caller ID.
The info is still sent.  And 90% of the phones will have caller ID on the phone itself.  It will still be visible there, and can still choose to not answer when looking at the phone. 

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