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Ignite TV - Installing my own mesh network

tinious
I Plan to Stick Around

I switched from the old netbox tech to the Ignite package last week.  I knew it was going to have a lot of issues, but figured I would give it two weeks and see how it was before swapping over to Bell Fibe.  Sure enough, I'm having nothing but problems.

 

That being said, the XB6 (CGM4140COM) and connectivity to Rogers appears to be rock solid from what I can tell.  I have a direct network cable to it and have had 0 downtime AFAICT -- so that's a positive.

 

The issue is with the wireless.  The tech insisted the XB6 box had to be installed in the basement directly on the incoming line.  This is despite the fact I have a coax line running to the middle of my house where I had the previous modem.  Fine.  But sure enough, there's simply not enough range to get WiFi signal to my second floor.

 

To solve this, the tech installed a RE450 TPLINK extender in my main floor hallway.  What's frustrating for me is I had an RE450 already, and it's a piece of junk.  Constantly freezing, lagging and slowdown problems.  I would have expected a higher grade to be used here.  I noted that I've had nothing but problems with TPLINK in my house, but it's what the tech went with.  Everything setup fine on the three Xi6-A boxes...

 

Since then, I have all the usual issues -- black screens, frequent rebooting required as things hang, etc, etc.  I'm convinced it's the TPLINK extender.

 

I realize I could call Rogers and another nice tech will come out, and perhaps install wireline extender(s) or offer me some other setup.  But I figure I might as well bite the bullet and  setup a home mesh, something I likely should have done a couple years ago...

 

With that context, my questions are:

 * If I setup a mesh and keep the same SSID, do I need to (or have Rogers) do anything with the Xi6-A boxes?  Or are they simply driven off the SSID and will happily run through any wireless network I provide for them?  Put another way, does Rogers somehow lock the Xi6-A boxes to the router/system with Mac address or such?

 * Any recommendations on mesh networks that people have with Ignite and are happy with?  Google home seems to be very popular in my circles of american friends, but not sure I know of any Canadians who use it with Rogers Ignite.

 

*Added Labels*

 

63 REPLIES 63

Re: Ignite TV - Installing my own mesh network

pwc_brick1
I've Been Here Awhile

Ignite Arris XB6 --- Extender/Mesh --- Arris Surfboard Max???

 

Good day,

 

Just wondering if anyone has had an success with MESH systems or extenders with the Arris XB6 modem/router.  I know Arris just released the Surfboard Max system and thought it may be a possibility seeing as its made by the same manufacturer.  Every time I call in to ask usually just the the answer of “don’t”. 

 

Please and thanks

Re: Ignite TV - Installing my own mesh network

Some others on here have got them going..

I am using the rogers supplied one and its working fine.

I think a lot is in HOW its set up.
-modem in modem only mode, mesh doing it all, which can have extra tv setup

-modem in router mode with wireless off, mesh only doing wireless, etc.

Re: Ignite TV - Installing my own mesh network

-G-
Resident Expert
Resident Expert

@pwc_brick1I don't think that there is any advantage (or reason) to purchase Arris-branded Wi-Fi gear.  I'm using a Linksys Velop and I have not run into any issues whatsoever.  Rogers also offers (and fully supports) the eero Wi-Fi mesh.  The most important thing is that each Xi6 set-top box needs to have good connectivity, your Wi-Fi network must be installed correctly, and you need to monitor your Wi-Fi environment regularly to ensure you don't have any channel conflicts with neighbouring Wi-Fi gear (or any other sources of interference) that could impede the performance of your home network.  Your Wi-Fi network needs to be rock-solid stable and if you should ever run into any problems, all of your Ignite TV equipment needs to be in a supportable configuration.

Re: Ignite TV - Installing my own mesh network

myforumsname
I've Been Around

1. Press and hold EXIT on your Rogers remote for your Ignite TV until you see the work LIVE presented on your TV

2. Press the Arrow Key on your Rogers remote for your Ignite TV down twice (Note: there will be no visual indication that you are entering a set up)

3. Enter the Code 9434 (Note: there will be no visual indication that you are entering a set up, you may see the search screen pop up)

4. Select Manual Set Up to configure your Mesh WiFi

Re: Ignite TV - Installing my own mesh network

OK.  Very new to Ignite world.  I have to first admit I was very skeptical but it is working near perfect!  Rock solid speeds and no buffering or reboots etc.  

Here is my situation...I had an older Hiltron Router.  I went into the settings and turned off the wifi.  Used it basically as modem.  I purchased a TP-Link Deco M5 Mesh system for the house.  It really improved the signal strength and availability to the network.  

Back to present setup.  Upgraded to Ignite TV, internet and home phone.  They change to new Ignite modem/router.  When the tech set it up it appears he copied of cloned the SSID of my M5 Mesh setup.  Works great with a but...

I only see only wifi option which is good.  All devices connect.  The but comes with my printer or Sonos speakers.

On the Sonos App I get a message that I am connected to a different wifi.  I think from looking at the Ignite Hub App it is allowing devices to connect directly and to the TP Deco.

So my question what is the best solution to maximize speed, signal availability to my network?  Not really interested in renting some hubs from Rogers.  Thanks for the advice or suggestions.

Re: Ignite TV - Installing my own mesh network


@tiganifamily wrote:

OK.  Very new to Ignite world.  I have to first admit I was very skeptical but it is working near perfect!  Rock solid speeds and no buffering or reboots etc.  

Here is my situation...I had an older Hiltron Router.  I went into the settings and turned off the wifi.  Used it basically as modem.  I purchased a TP-Link Deco M5 Mesh system for the house.  It really improved the signal strength and availability to the network.  

Back to present setup.  Upgraded to Ignite TV, internet and home phone.  They change to new Ignite modem/router.  When the tech set it up it appears he copied of cloned the SSID of my M5 Mesh setup.  Works great with a but...

I only see only wifi option which is good.  All devices connect.  The but comes with my printer or Sonos speakers.

On the Sonos App I get a message that I am connected to a different wifi.  I think from looking at the Ignite Hub App it is allowing devices to connect directly and to the TP Deco.

So my question what is the best solution to maximize speed, signal availability to my network?  Not really interested in renting some hubs from Rogers.  Thanks for the advice or suggestions.


Usually, the way that Rogers installs a 3rd-party Wi-Fi mesh solution (such as the eero) is to disable WiFi on the XB6 modem, put the mesh into "bridge mode" (what TP-Link calls "AP mode"), and then connect the Xi6 set-top boxes to the Wi-Fi mesh.


If the Rogers tech enabled Wi-Fi on the XB6 AND duplicated your existing SSID and passwords, you could run into all sorts of weird issues, especially if the Deco mesh was left configured as a gateway. If you want to continue using your Deco mesh, you'll want to be in a configuration where WiFi on the XB6 is disabled. (FYI, despite what Rogers tech support says, you can't COMPLETELY disable WiFi on the XB6 so you'll also want to ensure that it's not using the same channels as your Deco mesh, before you disable WiFi and lose access to the channel configuration. If you don't do this, the XB6 could be a source of WiFi interference.)


Which SSID are your set-top boxes currently connected to? (To find out, press and hold the Exit button on your remote for 3 seconds, press the "down" button twice, then press "2". A white status page should open. Press the "up" button to view the "WiFi Details". Press "Exit" to exit this screen.) Are they connected to the SSID of your Deco Wi-Fi mesh?


One configuration that uses your Deco mesh (where you'll get the most support from Rogers) is where the XB6 is in gateway mode, WiFi on the XB6 is disabled, and your Deco is in AP mode. You'll still see all devices in the XB6's device management but you won't be able to manage your WiFi devices through the Ignite WiFi Hub. You also won't be able to use the Deco's full Wi-Fi management capabilities.


If your Deco is currently in gateway mode and the Ignite TV set-top boxes are connected to the mesh and are still working, another option would be to put your XB6 into "bridge mode" and use the Deco exclusively. In this configuration, you'll be using the Deco as you had been before switching to Ignite TV. This is a TOTALLY unsupported configuration, from a Rogers perspective, but we can still help you to get this working... if you want to go that route. You'll also need to make sure that you can quickly put your XB6 back into gateway mode, if you should ever need to contact Rogers for support.

Re: Ignite TV - Installing my own mesh network

TinoM
I've Been Around

Hi!

I too just switched to Ignite and previously had the deco M5 set up and working great for my entire home.  When ignite was just installed I didn't get much help from the tech to configure the TP-Link, and of course, I get very poor coverage in my basement.   IWhat would the best configuration for Deco M5 starting from scratch?  Not the savviest at these things so Im hoping for some help! 🙂

Cheers,

MM

Re: Ignite TV - Installing my own mesh network

loopy1
I've Been Around

Hi 

I've just set up a NetGear ORBI "mesh" ( technically ORBI is spoke and hub), and was unable to get the Ignite set top boxes to use the "mesh" WiFi network. Holding down the "exit" button does nothing. It is possible to get to the WiFi settings menu of the set top box using the "ROGERS" button and then the settings icon but that DOES NOT allow you to change the wifi network the set top box uses. So in the end I set the ORBI router to AP mode and now have two networks, one for the Ignite TV and the other for the ORBI mesh wifi network. This works for us because all the Ignite TV set top boxes get a good signal from the Ignite Router - and then ORBI mesh network is for all the other devices across the house where the Ignite WiFi was not reaching very well, if at all.

Anyway, although this works well ( we get fabulous coverage from the ORBI) I find it a bit annoying  that we have two WiFi networks. I gather one solution is to "trick" the set top boxes by disabling the Rogers router Wi-Fi and renaming the other (ORBI) wifi to have the same SSID as the old Rogers SSID, but really what a dirty hack? Why doesn't the set top box allow us to just pick a wifi network?

 

Thx. 

Re: Ignite TV - Installing my own mesh network

-G-
Resident Expert
Resident Expert

@loopy1 wrote:

I've just set up a NetGear ORBI "mesh" ( technically ORBI is spoke and hub), and was unable to get the Ignite set top boxes to use the "mesh" WiFi network. Holding down the "exit" button does nothing.

To get to the Wi-Fi pairing menu, you need to press and hold the "Exit" button for 3 seconds, then press the "Down" button twice, then punch in "9434".  ("9434" is easy to remember: it spells "WIFI")

Re: Ignite TV - Installing my own mesh network

torontowireless
I'm Here A Lot

Hello I have rogers ignite wifi and tv, I also have google wifi mesh. When the rogers tech set up my tv he named the rogers ignite wifi the same name as my google wifi mesh, and now when im setting up my sonos it became a huge mesh with some speakers hooking up to the ignite and other to the google mesh, 

 

my question is if i go into the rogers ignite settings and change the wifi name from "GoogleWifi" to "IgniteTv" will I need to go to the tv settings and change the wifi setup

Re: Ignite TV - Installing my own mesh network


@torontowireless wrote:

my question is if i go into the rogers ignite settings and change the wifi name from "GoogleWifi" to "IgniteTv" will I need to go to the tv settings and change the wifi setup


You certainly could do that.  The downside to this approach is that anything connecting to your Google WiFi mesh would be doing a "double NAT" and you might also run into some IPv6 connectivity issues because you would be running two router/firewalls back-to-back.  The "fix" for this would be to put your Google WiFi into bridge mode and run two separate WiFi networks in parallel.  However, before you even consider going this approach, you will need to verify that the XB6 provides a "good enough" signal to your Xi6 set-top boxes:  Temporarily, turn off your Google WiFi mesh, reboot your set-top boxes, and check their WiFi connectivity by going to "Device Settings > Network: GoogleWiFi" ; It should say that your WiFi signal is either Good or Excellent.  If the connection to your XB6 is weak or poor from any of your set-top boxes, this will not be a viable solution for you.

 

Another alternative (and my personal favourite choice) would be keep the duplicate WiFi config on the XB6, disable WiFi on the XB6, and then put your Google WiFi solution into bridge mode.  You'll then be using the Google WiFi for all wireless connectivity and the XB6 as a Modem/Gateway/Firewall.  If you run into any technical issues, Rogers would still be able to test your Cable Internet link and run diagnostics on the XB6.  If you should ever need to fall back to a "fully supported" Ignite TV installation, all that you need to do is re-enable WiFi on the XB6 and power-off your Google WiFi mesh while the Rogers techs troubleshoot.  The downside is that in bridge more, you'll also lose some of the advanced features that your Google WiFi solution provides.

 

The last alternative would be to put your XB6 into bridge mode (which would disable the "GoogleWiFi" SSID on the XB6) and use your Google WiFi mesh for all network connectivity.  This is an "unsupported" configuration from a Rogers perspective but it should work.  If you should need technical support from Rogers, the fallback solution would be to disable bridge mode on the XB6, power off your Google WiFi mesh, and reboot your Xi6 set-top boxes.  When Rogers finishes their troubleshooting, you can revert back to your previous configuration.  You'll be able to take full advantage of the Google WiFi solution's capabilities but you'll also be on your own when it comes to troubleshooting any technical difficulties that might arise.

Re: Ignite TV - Installing my own mesh network

pilotus
I've Been Here Awhile
Google mesh works fine with 3 months experience. Set up by tech. Beware ignorant techs.

Re: Ignite TV - Installing my own mesh network

Thank you for sharing your experience @pilotus!

 

Welcome to our Community!

 

I'm sure there will be many other customers relieved to hear Google Mesh can work as an alternative!

 

Please understand that, in the lab, we only tested this service with our own products. We generally recommend against using third-party products simply because if something goes wrong, we won't be able to offer end to end support for that product.

 

Third-party products may work, we just can't guarantee it or offer support for them. 

 

Regards,

RogersCorey

Re: Ignite TV - Installing my own mesh network

Hello
It’s all fixed and figured out. Thank you for all the response.

Re: Ignite TV - Installing my own mesh network

pilotus
I've Been Here Awhile

With respect, my google mesh link to TV was installed by a  rogers tech in 5 minutes and he told me it was on a supported list. How could Rogers not support a Google product : it's extant, simple (15 minute setup) and powerful! Just sayin! I've never had faster, more stable wifi in my home, or better coverage.

Re: Ignite TV - Installing my own mesh network

Rogers technically doesnt 'support' anything outside their modem.
They can guarantee that their modem (and any other hardware) might be working.

But beyond that, they cant guarantee that ANY other internet based product will necessarily work.

They are not responsible for setting up those items for the end user.
So in losts of cases, there are 1000's of devices which might work perfectly fine on the rogers internet/equipment.
BUT the support people will not be able to specifically help with those devices.
thats where the 'dont support' part is.


Re: Ignite TV - Installing my own mesh network

rookie8155
I Plan to Stick Around

Hi Guys

I have got Ignite bundle yesterday as well.  I am using Orbi mesh network in my house for the past three years which works flawlessly. 

Previously, I had Rogers Hitron modem (thanks to the instructions provided in this board) which I changed to bridge mode and made my Orbi main router.

Now after Ignite setup, I have two wifi networks running because my Orbi router is wired into Ignite box and ignite TV is also connected via Ethernet to my home switch. I have noticed that wifi speed is optimum or ignite box but bit slower on my Orbi network. I was wondering how can I swtich ignite modem into bridge mode so that everything goes back to normal state. I don't want to put Orbi router in AP mode because that will change subnet for my LAN and I have 45 wirelss and wired devices connected in my house and will cause lots of frustration.

Unfortunately, I could not find any info on how to convert ignite modem into Bridge mode. So I will appreciate your help.

Re: Ignite TV - Installing my own mesh network

rookie8155
I Plan to Stick Around
Never mind, I was able to change Ignite modem to Bridge mode successfully. All OK now.

Re: Ignite TV - Installing my own mesh network

rookie8155
I Plan to Stick Around

Sorry, I got another issue now ..lol. Since TV Box wireless piece was paired with Ignite modem, after making ignite modem when I tried to connect TV box to my Orbi network on wifi, tv box is not finding any wifi anymore. I am OK with Ethernet connection but just in case need to use the box wireless then it is a problem.

Is there a way to reset wifi piece on TV box?

I will appreciate your help.

 

Re: Ignite TV - Installing my own mesh network

rookie8155
I Plan to Stick Around

It is all good now. I had to disable Bridge on Ignite modem to enable Ignite Gateway for the TV. Once this was up and running then I changed wifi to my mesh network manually on TV box and re-enabled Bridge on the Ignite modem. All Good now...

Re: Ignite TV - Installing my own mesh network

Absolutely the simplest solution! Thanks...worked like a dream!!
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