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Ignite TV - Installing my own mesh network

tinious
I Plan to Stick Around

I switched from the old netbox tech to the Ignite package last week.  I knew it was going to have a lot of issues, but figured I would give it two weeks and see how it was before swapping over to Bell Fibe.  Sure enough, I'm having nothing but problems.

 

That being said, the XB6 (CGM4140COM) and connectivity to Rogers appears to be rock solid from what I can tell.  I have a direct network cable to it and have had 0 downtime AFAICT -- so that's a positive.

 

The issue is with the wireless.  The tech insisted the XB6 box had to be installed in the basement directly on the incoming line.  This is despite the fact I have a coax line running to the middle of my house where I had the previous modem.  Fine.  But sure enough, there's simply not enough range to get WiFi signal to my second floor.

 

To solve this, the tech installed a RE450 TPLINK extender in my main floor hallway.  What's frustrating for me is I had an RE450 already, and it's a piece of junk.  Constantly freezing, lagging and slowdown problems.  I would have expected a higher grade to be used here.  I noted that I've had nothing but problems with TPLINK in my house, but it's what the tech went with.  Everything setup fine on the three Xi6-A boxes...

 

Since then, I have all the usual issues -- black screens, frequent rebooting required as things hang, etc, etc.  I'm convinced it's the TPLINK extender.

 

I realize I could call Rogers and another nice tech will come out, and perhaps install wireline extender(s) or offer me some other setup.  But I figure I might as well bite the bullet and  setup a home mesh, something I likely should have done a couple years ago...

 

With that context, my questions are:

 * If I setup a mesh and keep the same SSID, do I need to (or have Rogers) do anything with the Xi6-A boxes?  Or are they simply driven off the SSID and will happily run through any wireless network I provide for them?  Put another way, does Rogers somehow lock the Xi6-A boxes to the router/system with Mac address or such?

 * Any recommendations on mesh networks that people have with Ignite and are happy with?  Google home seems to be very popular in my circles of american friends, but not sure I know of any Canadians who use it with Rogers Ignite.

 

*Added Labels*

 

63 REPLIES 63

Re: Ignite TV - Installing my own mesh network

OK.  So my internet has been working but still fighting a few problems and looking for some advice and help.  Running a TP-Link Deco M5 with the three access points.  Setup by the tech at the time of install.  He said won’t be a problem or should not have any issues.  It does work mostly really well.  But a couple of ongoing issues.  

Deco M5 parental control seem to be locking out my kids devices.  I have time limits, bed time shut down etc but the time doesn’t seem to be working.  If I turn that feature off the devices connect perfectly.  

Odd and can’t figure out why?

Sonos One speakers connect but I can’t always control them unless I toggle device wifi on and off or forget the network and reconnect to wifi.  Tells me the Sonos are on the Deco or Arris XB6.

A couple of of questions....

- How good is the start out of the box Arris XB6 router?  I ask because I never did try it.

- Parental control in the Wifi Hub?

- How did tell what network my ignite tv box’s are connected.  Tried the options in the thread but I don’t get any screen.

The reason I ask I am growing increasingly confused by what the Deco and Arris XB6 Wifi hub show as connected devices.  The Rogers Arris XB6 shows more than the Deco.  Can’t understand why if the tech put the device in Bridge mode.

 

Any thoughts, advice or suggestions?

Re: Ignite TV - Installing my own mesh network

Can’t remember the router login info 😞 to access, view, change or modify the settings. Not sure if I ever changed it. Not the basic Admin & password. Help?

Re: Ignite TV - Installing my own mesh network

Greetings @tiganifamily!

 

You can find the pertinent instructions on how to do this here: How to Change your Rogers Ignite Modem Wi-Fi Password

 

If you have any further questions, please don't hesitate to ask!

 

Regards,

RogersCorey

Re: Ignite TV - Installing my own mesh network

@RogersCorey  I don't think that @tiganifamily  wanted to change the Wi-Fi password; they wanted to reset the modem's admin password so that they can log in with a web browser.  As far as I know, the only way to do this is to perform a Factory Reset and then reconfigure the XB6 gateway from scratch.  The Rogers instructions on how to Reset the Rogers Ignite Modem isn't helpful in this case because it assumes that you know the admin password.  Another way to reset the XB6 back to factory defaults is to perform a Paper Clip Reset.

Re: Ignite TV - Installing my own mesh network

tiganifamily
I've Been Here Awhile

You are correct.  I couldn’t find an alternate way into the router.  I must of changed the credentials at some point in time.  Did the paper clip trick.  The router is up and running.  Testing the router itself.  No TP-link Deco M5 Mesh setup at the moment.  I thought it would be interesting to see how well just the router itself functioned.  It is function well, not sure the coverage or the speed is the same but figured I might test the traditional setup for a few days.  

Noe that I can into the router setting I do see the “Bridge” option and that should deactivate router.  This would allow me to use the Deco M5 setup as before.

When I did get into the router it was using the router features and the wifi from the TP-link Deco M5.  So the setting was matched or copied over.   Only one visible network option but the XB6 would have been pumping out 2.5 and 5....copied that so it allow device to pick.  The TP-Link Deco had the same info. 

If I understand that correctly 4 options with the same info this might have certainly contributed to the connection issues with my wireless printer and Sonos speakers.

Re: Ignite TV - Installing my own mesh network

mdesrochers2
I've Been Here Awhile

I'm thinking of reusing my Velop mesh network to have a second "guest" network that certain devices will use.   My parent Velop node was previously connected to the Rogers ignite modem and had its own gateway of 192.168.1.1 and its own SSID (which worked well) and had a 4-port switch working off that.  I've now disconnected the Velop and  plugged in a 4-port switch directly to the Rogers modem.  It's working well right now.  

 

Can I just reattach the Velop parent node into one of the Ignite nodes and leave the Velop settings as-is?  

Re: Ignite TV - Installing my own mesh network

Hello @mdesrochers2!

 

Using our gateway, a switch and a mesh network in this way could potentially result in conflicts. 

 

It doesn't hurt to try and test it out though! You can always detach the mesh network if an issue pops up.

 

If you were to encounter issues, it would be outside of our scope of support as we can only support our equipment directly. Perhaps one of our other Community members has experience with a similar setup and can offer some further insight. 🙂

 

Regards,

RogersCorey

Re: Ignite TV - Installing my own mesh network

wesg79
I've Been Here Awhile
I fixed this by turning off bridge mode, let the boxes use the Rogers modem/wifi to register and they started working again, then flipped the modem back to bridge mode and the boxes back to my mesh


Must be some sort of check the system does to allow the boxes to access the streaming services

Re: Ignite TV - Installing my own mesh network

Hi there.  I have an ongoing concern with this response.  Prior to agreeing to move away from Nextbox and into the ignite ecosystem, I dealt with the "office of the president".  They connected me with "Tech support" who confirmed that ignite and all its components (tv etc) will work just fine with my Orbi mesh network.  I was advised to "just put your rogers ignite modem into bridge mode".  The concerns are twofold:

 

1.  Why is "Tech support" indicating this will be a "no problem" experience if you're telling me that the lab only tests with your own products?  This is clearly a communication gap which leads to significant customer frustration, and no doubt an influx of calls to your team.

 

2.  Turns out, with the configuration the tech support person recommended, I cannot take full advantage of what ignite has to offer, ie. anywhere TV (or whatever your proprietary name is).  The app will not connect to my network, because it can't find the ignite router.  More than slightly frustrating.

 

Ya'll need to work on communication.  Centralize.  Knock down silos.  Whatever, just do better.  I pay too much money to you all as a virtual monopoly (no Fibe available in my area or believe me, I'd be gone).

 

As a closing comment, I've followed up directly with the office of the president on this, and one other outstanding matter.  I have phone numbers and emails for 3 separate people... have had ZERO attempt at a reply after a month of trying.

Re: Ignite TV - Installing my own mesh network


@kokothefirst wrote:

2.  Turns out, with the configuration the tech support person recommended, I cannot take full advantage of what ignite has to offer, ie. anywhere TV (or whatever your proprietary name is).  The app will not connect to my network, because it can't find the ignite router.  More than slightly frustrating.


Are you using the Rogers "Ignite TV" mobile app?  The Rogers "Anyplace TV" app cannot be used by Ignite TV customers.

 

1. Why is "Tech support" indicating this will be a "no problem" experience if you're telling me that the lab only tests with your own products? This is clearly a communication gap which leads to significant customer frustration, and no doubt an influx of calls to your team.


I think the message that they were trying to convey was that the Ignite TV set-top boxes do not rely on any proprietary WiFi extensions and should work fine with 3rd-party WiFi access points, including your Orbi mesh.  If you were to run into any problems down the road, they cannot "officially" support that configuration... but it should work.

 

FYI, Rogers initially offered the eero WiFi mesh solution in early Ignite TV installations.

Re: Ignite TV - Installing my own mesh network

Brent4
I'm Here A Lot
I just picked up a few Telus wifi boost mesh pods and am wondering if anyone would know if these could be added to my rogers wifi to extend the signal even further.

Re: Ignite TV - Installing my own mesh network

Brent4
I'm Here A Lot
I just picked up a couple of used Telus Wi-Fi boost pods and I'm wondering if I can add those to my existing ignite Wi-Fi along with the rogers pods. Does anyone know if this is possible?

Re: Ignite TV - Installing my own mesh network

-G-
Resident Expert
Resident Expert

@Brent4 wrote:
I just picked up a few Telus wifi boost mesh pods and am wondering if anyone would know if these could be added to my rogers wifi to extend the signal even further.

I have no idea.  I know that ISP Pods have different firmware than retail Plume Pods but I don't know if Pods from one ISP can be activated on another.

Re: Ignite TV - Installing my own mesh network

So would I have to hardwire an ethernet cable to my ignite tv then set it up as a mesh system or?

Re: Ignite TV - Installing my own mesh network

-G-
Resident Expert
Resident Expert

@haddad94 wrote:
So would I have to hardwire an ethernet cable to my ignite tv then set it up as a mesh system or?

Welcome to the Community!

 

The WiFi mesh systems on the market have a "primary" node that acts as the connection point to the mesh network, along with one or more "secondary" nodes that connect to the primary node (or, sometimes, to another secondary node) to form the mesh.  The primary node usually also acts as a router/firewall (like other conventional WiFi routers) or it can also (usually) be placed in "bridge mode", where it will act as an WiFi access point for an external router.

 

The parent node of the mesh network would connect to the Ignite XB6 modem/gateway using an Ethernet cable.

 

The simplest (and least problematic way) to run Ignite TV over your own mesh network would be to put your WiFi mesh into "bridge mode" and disable WiFi on the Ignite XB6 gateway.

 

The Ignite TV set-top boxes are streaming devices that connect to your in-home network.  They can connect using either an Ethernet cable or to WiFi.

Re: Ignite TV - Installing my own mesh network

jm38712
I Plan to Stick Around

I am just considering Ignite over current Digital Cable.  Do the Ignite set top boxes connect back to the gateway using the same SSID that I would use with my devices?  In other words can I just use my own Wifi Extenders?  I realize it would be an "unsupported" config but I'm willing to live with that.

 

Re: Ignite TV - Installing my own mesh network

-G-
Resident Expert
Resident Expert

@jm38712 wrote:

I am just considering Ignite over current Digital Cable.  Do the Ignite set top boxes connect back to the gateway using the same SSID that I would use with my devices?


Yes, the Ignite TV set-top boxes connect to the same SSID as your own devices.

 

In other words can I just use my own Wifi Extenders?  I realize it would be an "unsupported" config but I'm willing to live with that.


Actually, this is not entirely unsupported.  In the early days of Ignite TV, the Rogers installation techs used to carry WiFi range extenders in their trucks to cover situations where a customer had spotty WiFi coverage in a part of their home but who also either didn't want or need the eero WiFi mesh.

 

One thing to keep in mind is that with WiFi extenders in the mix, the XB6 gateway will see the same device with multiple MAC addresses, depending on whether or not it connects directly or through an extender.  You will need to keep this in mind when setting up parental controls or in any other situation where you are managing devices based on their MAC address.

Re: Ignite TV - Installing my own mesh network

jm38712
I Plan to Stick Around

Thanks for the reply.  Re: "one device with multiple MAC addresses": I assume you mean because the Wifi Extender will NAT all the devices behind it and they all look like one STB to the gateway?  Good consideration.  After doing a bit more reading I think I am going to run ethernet cables to the places where I know I want the major TV's and then use the Wifi for one or two other TV's.  I would love to get a mesh Wifi system but can't justify spending that money when I have a few Wifi Extenders lying around and I assume it would be the same issue with mesh Wifi and the NAT'ing?

Re: Ignite TV - Installing my own mesh network

-G-
Resident Expert
Resident Expert

@jm38712 wrote:

Thanks for the reply.  Re: "one device with multiple MAC addresses": I assume you mean because the Wifi Extender will NAT all the devices behind it and they all look like one STB to the gateway?  Good consideration.  After doing a bit more reading I think I am going to run ethernet cables to the places where I know I want the major TV's and then use the Wifi for one or two other TV's.  I would love to get a mesh Wifi system but can't justify spending that money when I have a few Wifi Extenders lying around and I assume it would be the same issue with mesh Wifi and the NAT'ing?


Another option is to install Ignite WiFi Pods.  They work well when installed correctly, will perform at least as well as any WiFi extender, and I think that Rogers provides them at no charge for Ignite TV customers.  Best of all, they are fully supported by Rogers and integrate seamlessly with other elements of the Ignite ecosystem.

 

With a WiFi mesh, you have a single SSID across your entire home.  If you have modern mobile devices that support protocols such as 802.11k/v/r, the device can roam seamlessly from one WiFi AP (Pod or your Ignite Gateway) to another without disconnecting from your network.  With a WiFi mesh, WiFi clients will also be seen as having only one MAC address -- their actual MAC address.

 

When installing Pods, you will lose access to some WiFi configuration options in the Ignite Gateway because the mesh manages itself.  You will not be able to disable Band Steering and your WiFi channels will be auto-selected.  Your Gateway and Pods will also be managed by and through the Ignite WiFi Hub and Ignite WiFi mobile app.  For most, this is considered a blessing because the mesh will keep itself optimized and you don't need to actively manage it yourself.  Those who like to take a more "hands-on" approach to managing their networks will find this frustrating.

Re: Ignite TV - Installing my own mesh network

jm38712
I Plan to Stick Around

Thanks.  Nice to know they will provide the pods for free if needed with the Service.  That only makes sense.  When I inquired about Ignite TV the agent told me I had to buy wall-to-wall Wifi at an additional price if the Wifi coverage didn't work for Ignite TV.  A mesh Wifi system would be better for me.  I would rather leave it to Rogers to manage their service.  I have been a techie for too many years, I just want to be a user now!

Re: Ignite TV - Installing my own mesh network

-G-
Resident Expert
Resident Expert

@jm38712  I think that Rogers' policy is to provide you with reliable WiFi connectivity to any areas in your home where you will have an Ignite set-top box.  (Not necessarily the fastest WiFi connectivity but it should be stable.)  Perhaps the @CommunityHelps  team can elaborate and assist you further.

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