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Ignite TV Feedback

carlb
I Plan to Stick Around

I just received an offer for Ignite tv which would cost me the same as what I pay now for cable and internet. I currently have the 1 gig plan.

if it matters the tv is about 10 feet away from the modem.

So my question is can I get an honest as possible answer about the reliability and quality of Ignite tv.

Basically I want to know is it worth switching or not.

Thanks in advance for all suggestions.

 

***EDITED LABELS***

33 REPLIES 33

Re: Ignite TV Feedback

57
Resident Expert
Resident Expert

I suggest you check out the IgniteTV forum, link below:

 

https://communityforums.rogers.com/t5/Ignite-TV/bd-p/IgniteTV

 

There is already lots of feedback in those threads.  I suggest you make a list of "must haves" and make sure it'll meet your needs.  There were definitely some teething pains, but they are mostly gone, provided the installation is done properly and you have a good signal at your home.



Re: Ignite TV Feedback

EhmTeeEhf
Rogers Employee
Rogers Employee
I am using ignite tv by wifi only since beta at work on 5g wifi. No issues for me at all. My TV is over 20 feet away and around a corner. I've had zero issues. I was skeptical as well. Just make sure your modem is in a non cluttered place and it will be fine. I use gigabit internet and stream to twitch. While online gaming and my TV is perfectly clear no issues

Re: Ignite TV Feedback

carlb
I Plan to Stick Around

Thanks, I appreciate your response 

Re: Ignite TV Feedback

OldFatUgly
I Plan to Stick Around

Up to 86 Flex but not less?? Wrong Favourites Designation. I just recently switched to Ignite and there are a lot of things that I like about it … especially the convenience of voice remote ... but there are two things that I REALLY would like to see changed.

 

1- My package includes "up to" 86 Flex Channels … and I've went through them and ONLY WANT 43 of them … why must I clog up my "Free to Me" list with the other 43 that I will NEVER EVER EVER EVER want to watch ?

 

2- Many channels appear multiple times in the Guide … and (from my PVR days where I could blank/skip the above channels) …  I like to keep (for example) all the sports channels together so I choose Sportsnet/TSN groups as Favourites down in the guide where they are all together … but when I look at Favourites … 22 Sportsnet and 30 TSN appear in the listing instead of as part of the grouping I chose them as favourites within.  Why can't I choose WHERE/WHICH channel my Favourites appear in my guide as ?  It would allow me to "group" channels (FX&FXX, E!/Lifetime/W etc.) together instead of simple chronological order that makes no sense.

 

 

Re: Ignite TV Feedback

Hi @OldFatUgly,

 

Thank you for participating in the Rogers Community Forums! We appreciate the post! 🙂

 

We love hearing feedback from our customers as it helps us gain a better understanding of what they are looking for when it comes to their products and services. Although we do our best to provide a good mix of content for our Flex Channels and keep ahead of the curve when it comes to the demands of today's market, it can certainly be a challenge at times! We are consistently looking for ways to improve our Ignite TV features and guide, so thank you for your input. 👍

 

We appreciate your business and will be more than happy to forward your feedback along to the appropriate folks for review and consideration.

 

Cheers!
RogersLaura

Re: Ignite TV Feedback

OldFatUgly
I Plan to Stick Around
Why are PVR recordings and schedules text when On demand/ Crave etc are icon/pic ??

Re: Ignite TV Feedback

That is an interesting question.

A lot of the interface, is driven by Comcast in the US.. how they have it set up, etc.. as Rogers is using their software.

This is my GUESS at least from how I see it.
On demand, crave, etc..  if you look at all those interfaces.. they all seem to mimic each other... all mimicking how Netflix started doing it.  I can see when just browsing around, trying to decide what to watch.. having the visual box art there, may help sway a decision?

But why is that not there on recordings?  I guess in most cases, you KNOW what your going in there for to watch?

On the last iteration of the Digital TV boxes, it actually DID go this way, having the box are showing.
And do you want to know what one of the biggest complaints we here on the forums here about it when it came out? That people didnt want it there, and just wanted it listed.  
So that may have swayed the decision a little?

Re: Ignite TV Feedback

OldFatUgly
I Plan to Stick Around
Thanks. I’m only 10 days into Ignite and my previous post here are my only real concerns but (as you said) I got used to my Digital PVR (Crave was menu there) and I really like the pic better (even if I’m in minority) 😀

Re: Ignite TV Feedback

Yeah, its really one of the only thing 'missing' in that regards. 
If you consider, when you go into that list item for the show.. then its much like the other interfaces.  
Where you see preview images from the actual episode itself that was recorded.

 

 

Maybe they can put it in as a option to switch between?

Re: Ignite TV Feedback

OldFatUgly
I Plan to Stick Around
Actually, the “For You” section has the recordings in icon/pic format and broken into TV & Movies so there is that. 😀

Re: Ignite TV Feedback

Interestingly, the WEB version of it, when you go to the recordings, shows up just the same as on the box.
But on the top right, there is a little icon, which you can change the view over to an Icon view.

Re: Ignite TV Feedback

OldFatUgly
I Plan to Stick Around
Why isn’t the CW network and MYTV (chan 166 & 167 on Brampton digital) still available on Ignite? Also, there are several other american channels available here via antennae that would be nice Flex (or package extra) options. Any chance of them in future?

Re: Ignite TV Feedback

-G-
Resident Expert
Resident Expert

@OldFatUgly wrote:
Why isn’t the CW network and MYTV (chan 166 & 167 on Brampton digital) still available on Ignite? Also, there are several other american channels available here via antennae that would be nice Flex (or package extra) options. Any chance of them in future?

Have a look at https://www.rogers.com/web/consumer/ignite-bundles/channels and https://www.rogers.com/web/consumer/ignite-bundles/themepacks

 

Ignite TV does have a "US Superstation Pack" theme pack.

It looks like these channels are also included in the "US Timeshifting" theme pack along with their western counterparts, strangely for the same price.

They are also included in some of the Movies theme packs as well.

 

Given their relatively low price points, I don't know why they can't be made available as Flex Channels.

Re: Ignite TV Feedback

OldFatUgly
I Plan to Stick Around

Thanks for the heads up about the Theme Packs … it turns out that the reason that I didn't have those channels is because I didn't carry over my "US and Canadian Timeshifting" ($6/mth) … and as a bonus, I also get the "US Super Channels" back (in digital I had to take the $29/mth Movies package for them as of a couple years ago but they are included with US Timeshifting again on Ignite.

 

Now if only I could get my "let me save less than 86" Flex Channels and "pick my favourite channel WHERE I choose (ie. TSN/Sportsnet etc. NOT as 22 and 30 but in the cluster with their other channels) over the first chronological guide entry" I'd be available for Rogers Ignite Commercials.  🙂 🙂

 

Re: Ignite TV Feedback

OldFatUgly
I Plan to Stick Around
Why are the page-up and page-down buttons On the remote set to advance 5 minutes each time when most commercial breaks are between 3 to 4 1/2 mins. At the very least, this “jump” time should be a user programmable setting ... 30secs/1min/2min to multi-push through commercials ... or 3min or even 4min quick jumps ... but 5 mins is too much time to be useful for anything but skipping through a show.

Re: Ignite TV Feedback

57
Resident Expert
Resident Expert

You can programme the remote to skip 30 seconds.  You can also use the voice command to skip ahead whatever you want.  Check out the following link:

 

https://communityforums.rogers.com/t5/Ignite-TV/Question-regarding-Ignite-TV-remote/m-p/449148#M3516



Re: Ignite TV Feedback

-G-
Resident Expert
Resident Expert

@OldFatUgly wrote:
Why are the page-up and page-down buttons On the remote set to advance 5 minutes each time when most commercial breaks are between 3 to 4 1/2 mins. At the very least, this “jump” time should be a user programmable setting ... 30secs/1min/2min to multi-push through commercials ... or 3min or even 4min quick jumps ... but 5 mins is too much time to be useful for anything but skipping through a show.

You can use the "Skip ahead 3 minutes" voice command.

 

You can also program the Xi6 so that the Page-up button skips ahead 30 seconds: https://communityforums.rogers.com/t5/Ignite-TV/Question-regarding-Ignite-TV-remote/m-p/449148/highl...

Re: Ignite TV Feedback

OldFatUgly
I Plan to Stick Around
Thanks. 30 secs is better than 5 mins and will work well with the voiced “skip ahead 3mins” command.

This forum is great ... and ai’m liking my Ignite experience so far ... but my two main concerns herein earlier re: save less than 86 and designating which channel appears as my favourite in the guide ... are still outstanding 😀

Re: Ignite TV Feedback

TeDD13
I'm a Trusted Contributor

Current state of Ignite modem

 

After hectic couple of weeks at home with kids I finally realized that I need TV channels back. So I ordered Ignite TV. After going through many relevant threads I expect a ton of issues. So I just have several questions about the state of Ignite TV in 2020:

1. It seems that Ignite TV is only approved for correct functioning when the Ignite modem is in gateway mode. Can it function as a capable router? Can it do DMZ, VPN, Port Forwarding?

2. Can Ignite TV box be connected to the Ignite gateway through ethernet cable or it can only work through wireless connection?

 

 

 

Re: Ignite TV Feedback

-G-
Resident Expert
Resident Expert

@TeDD13 wrote:
After hectic couple of weeks at home with kids I finally realized that I need TV channels back. So I ordered Ignite TV. After going through many relevant threads I expect a ton of issues. So I just have several questions about the state of Ignite TV in 2020:

1. It seems that Ignite TV is only approved for correct functioning when the Ignite modem is in gateway mode. Can it function as a capable router? Can it do DMZ, VPN, Port Forwarding?

2. Can Ignite TV box be connected to the Ignite gateway through ethernet cable or it can only work through wireless connection?

The typical Rogers-supported configuration is to have the Ignite TV set-top boxes connected via Wi-Fi to the XB6 gateway.  If you should ever run into technical problems, you'll want to be in this configuration when you call Rogers for support.

 

That said, I am currently running Ignite TV with my XB6 in bridge mode, using my own router (running OpenWrt) and with the set-top boxes connected to my own wireless hardware.  Ignite TV uses IPv6 so the router needs to fully support dual-stack IPv4/IPv6.  This is a TOTALLY unsupported configuration from a Rogers perspective but it does work.  If I run into technical problems, I put everything back into a supported configuration (with the XB6 in Gateway mode) before I call Rogers for support.

 

Re: #1, it is a capable router and has enough power and throughput to support gigabit speeds to a network client over wired Ethernet.  It has DMZ support.  It also does support port forwarding although some users have reported issues and limitations with port forwarding.  The XB6 does not have a VPN server.

 

Re: #2, The Xi6 set-top box typically connects via Wi-Fi but I can confirm that it also works fine with (wired) Ethernet.

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