cancel
Showing results for 
Search instead for 
Did you mean: 

Ignite 250u upload speed peaks at ~11 Mbps

TheDogFather
I've Been Here Awhile

I signed up for the Ignite 250u tier yesterday and it was instanned today. I am very pleased with the punctuality of the installer and the ease of installation.

 

Background:

I'm replacing a TPIA 25/10 Mbps DSL service and my network consists of a 24 port Cisco 2950 1Gbps switch and a Fortinet Fortigate 60D-POE Router/Firewall. The Rogers Modem (CGN3) is in Bridge mode. My Mac Pro is connected via CAT 6 at 1 Gbps Full Duplex.

 

Now to the problem, my download speeds exceed 250 Mbps on nearly every test (see Speet Test results below) I've run but my upload speed seems to top out around 11 Mbps. One of the main reasons I switched was the 20 Mbps upload speed Rogers claims to offer with this tier. I do a lot of remote work and 20 Mbps upload speed would make my work day a lot more enjoyable. 

 

Speed Test URL: http://speedcheck.rogers.com/en.html

 

Results: Latency 10 ms - Jitter 4 ms - Download Speed 311.53 Mbps - Upload Speed 10.70 Mbps

 

 

I'm wondering if my account may have been incorrectly provisoned. Any ideas?

 

Thanks,

 

TheDogFather

 

 

***Edited labels***

 

 

61 REPLIES 61

Re: Ignite 250u upload speed peaks at ~11 Mbps

any idea if this service is available to users currently on the zte hotspot hub?

Re: Ignite 250u upload speed peaks at ~11 Mbps

Does that question belong in the wireless sub-forum?



Re: Ignite 250u upload speed peaks at ~11 Mbps

jmr18m_98
I Plan to Stick Around

Speed issues new rocket wifi modem

 

Hello,

 

I'm having problems with the speed of my new modem. I just upgraded my internet to the 250 down 20 up. I have done several speed tests and spoke with rogers tech. The fasted I received with a wired conection was about 59 down and 10 up. While talking with tech support they asked be to try several different laptops wired to do the test with. I tried 3 different laptops, she said all of them registered at 100? They should be registering at 1000? So the end result she told me that my computers were not able to run the high speed, so that is why I only reach about 59 down and 10 up while wire connected. I have a HP computer couple of years old, running windows 7. The network card is a Broadcom 802.11b/g/n 1x1. I was under the impression that this card was able to reach 300down? I am not at home write now so I can't check the settings on the router at the moment. Wifi connection is even less, at about 30-40 down, but always 10 up. I am also running a few adroid tv boxes and a couple of ipad 4's. All wifi's are about the same 30-40 down. I have the newest rogers modem that has the AC under the rogers logo. Any help with this would be great, I think the problem is on Rogers end, just need to know how to prove that to them.

Re: Ignite 250u upload speed peaks at ~11 Mbps

Ok, there are a few things to do and check to get this sorted out:


1. Have a read of the first post of this thread and follow the instructions to email your info to @CommunityHelps so that the newest firmware available for the CGN3ACSMR is downloaded to your modem. I’m assuming here that you have been given the SMR and not the CGN3 or CGN3AC.


http://communityforums.rogers.com/t5/forums/forumtopicpage/board-id/Getting_connected/thread-id/2532...


2. Can you log into the modem, navigate to the STATUS…..DOCSIS WAN page, copy the downstream and upstream tables and paste them into this thread. Those tables contain the RG-6 signal levels and signal to noise ratios which are worth having a look at. Ultimately those figures determine the cable data rates.


3. With a laptop connected to the CNG3ACSMR and running, please have a look at the back of the modem, specifically the connected port LED. Assuming that the colour scheme is the same as the CGN3, amber denotes a 1 Gb/s connection, green denotes a 10/100 Mb/s connection. If the port on the laptop is capable of 1 Gb/s, the LED should be amber, assuming that the Ethernet cable is alright and isn’t damaged in some fashion or that the connectors are not making contact with the laptop or modem port contacts. So, check all of your devices and determine if in fact they connect at 1 Gb/s or 10/100 Mb/s. If they are only connected at 10/100 Mb/s, then it makes sense that the download rate might only come up to 59 Mb/s. Please let us know what you find in terms of the connected rates viewed via the LED. 


4. You indicated that you only see 10 Mb/s upload. Call tech support and ensure that your area and your laptop is provisioned for 20 Mb/s. In some areas, 20 Mb/s upload is not available, and you can only find that out by asking tech support specifically about the max upload rates for your node and your laptop provisioning.


5. The network card being a 1x1 card indicates that it is a 1 transmit x 1 receive antenna. Usually they are one in the same but not all the time. 


http://communityforums.rogers.com/t5/media/gallerypage/user-id/829158/image-id/1128i1B0D5B8474F8D75B

 

If you look at this chart and follow the Spatial Streams column down to the bottom of the 1’s, that bottom row indicates the maximum data rates available with that card, which depend on the use of a 20 or 40 Mhz wide channel if that is available for use, and also on the use of a Guard channel between the transmitted data frames. The connection rate that you would see is at the most, with a 40 Mhz wide channel and short guard interval of 400 nanoseconds is 150 Mb/s. Multiply by 5/6 which is 125 Mb/s and that is the actual max data that could be delivered. The other 25 Mb/s is used for error coding and detection. Usually you will see less than that unless you are reasonably close to the modem or router and have adequate received signal power and signal noise to noise ratios that allow the devices to use the max data rates.

 

So, have a go at all of this and post in the info as you work through the list.



Re: Ignite 250u upload speed peaks at ~11 Mbps

jmr18m_98
I Plan to Stick Around

here are my router details

 

Downstream Overview
Port IDFrequency (MHz)ModulationSignal strength (dBmV)Channel IDSignal noise ratio (dB)
1663000000256QAM-8.1001236.610
2591000000256QAM-8.200136.610
3597000000256QAM-8.300236.610
4603000000256QAM-8.400336.610
5609000000256QAM-7.100437.356
6615000000256QAM-8.200536.387
7621000000256QAM-8.100636.610
8633000000256QAM-8.400736.610
9639000000256QAM-8.900836.387
10645000000256QAM-8.000936.610
11651000000256QAM-8.3001036.387
12657000000256QAM-8.9001135.780
13669000000256QAM-7.3001336.610
14675000000256QAM-8.0001435.084
15681000000256QAM-7.4001536.387
16687000000256QAM-6.4001636.610
17693000000256QAM-6.9001736.610
18699000000256QAM-8.0001836.387
19705000000256QAM-7.6001936.610
20711000000256QAM-8.2002036.387
Upstream Overview
Port IDFrequency (MHz)ModulationSignal Strength (dBmV)Channel IDBandWidth
130596000ATDMA - 16QAM48.25026400000
223700000ATDMA - 16QAM48.25036400000
338596000ATDMA - 16QAM48.25013200000

Re: Ignite 250u upload speed peaks at ~11 Mbps

Ok, you need to call tech support and inquire about the 20 Mb/s upload provisioning and at the same time ask the CSR to run a signal check on your modem.  The end result should be a tech visit to your home to sort out your signal levels.  The downstream are well below where they should be. The ideal level is at 0 dBmV with a signal to noise ratio in the 36 to 40 Db range.  The downstream signal level limits are +15 dBmV down to - 15 dBmV.  The upstream levels are high, sitting at 48 dBmV, where they should be in the 36 to 40 dBmV range with a limit at 51 dBmV. 

 

Translation, you have an external cable or connector issue on the go which requires the attention of a technician.



Re: Ignite 250u upload speed peaks at ~11 Mbps

jmr18m_98
I Plan to Stick Around

Ok so I already udated the list from the router for noise.

I have just checked the modem and used the ethernet cables for a couple of my laptops and magic jack all ports on the router are green none are amber. so does that mean that I need to update my network cards to get better banwith? The speed test while set wired is currently is 58 dwn and 10.9 up. when I talked to tech support yesterday she said I was set-up for 250d and 10 up. she said I was showing 213d and 11u, but I couldnt see it. I have sent a request for the latest firmware as well.

Re: Ignite 250u upload speed peaks at ~11 Mbps

Yep, changing the network cards will probably solve the data rate issue.  But, before you do that, check your ethernet cables.  Some people have "Fast Ethernet" cables hanging around.  At one time they probably were fast, but they only really support 100 Mb/s.  Do you have a recently purchased Cat 5e or Cat 6 cable that you can do another check with.  And for your pc's....check the port manufacturers site for the ethernet controller data, just to make sure that they can do either 1 Gb/s, or are limited to 100 Mb/s.  You might have to drill down to the advanced settings for the ethernet controllers and ensure that they are set for AUTO.  Now, if they can do 1 Gb/s, they should negotiate with the modem to run at 1 Gb/s.  Dig up the details for the existing cards first, before commiting yourself to spending money on new network cards, although they aren't very expensive these days.  The laptops are a bit more problematic, as you won't be able to change the ports, wifi cards maybe.  The other solution is to use a USB 3.0 Gigabit Ethernet Adapter and run the internet connection through a USB port.  Here's one that we use for one of our laptops that does not have an ethernet port:

 

http://www.canadacomputers.com/product_info.php?cPath=1336_96&item_id=056527

 

Did the CSR give you any indication as to when your area will be up and running at 20 Mb/s upload?



Re: Ignite 250u upload speed peaks at ~11 Mbps

jmr18m_98
I Plan to Stick Around

Here is a more recent shot of my router downstream. I just unhooked all connections for cable in my house, as I only have the modem now. So this is a direct connection to the white cable coming into the house.

 

The csr never told me when they would be moving to 20, just that i was set for 10 and everything looked good on her end. I am using the cat5-e cable for the speed tests they came with the router.

 

Not sure how i find the ethernet controller information to see if set to auto.

 

Downstream Overview
Port IDFrequency (MHz)ModulationSignal strength (dBmV)Channel IDSignal noise ratio (dB)
1651000000256QAM6.0001037.356
2591000000256QAM5.300138.983
3597000000256QAM5.200238.605
4603000000256QAM5.400337.636
5609000000256QAM6.500438.605
6615000000256QAM5.800537.356
7621000000256QAM5.600638.605
8633000000256QAM5.400737.636
9639000000256QAM5.300837.636
10645000000256QAM5.800938.605
11657000000256QAM5.1001137.636
12663000000256QAM6.1001237.636
13669000000256QAM6.6001337.636
14675000000256QAM6.2001437.636
15681000000256QAM6.8001537.636
16687000000256QAM7.9001637.636
17693000000256QAM7.3001737.356
18699000000256QAM6.2001837.636
19705000000256QAM6.8001937.636
20711000000256QAM6.0002037.356
Upstream Overview
Port IDFrequency (MHz)ModulationSignal Strength (dBmV)Channel IDBandWidth
130596000ATDMA - 16QAM34.75026400000
223700000ATDMA - 16QAM34.75036400000
338596000ATDMA - 16QAM34.75013200000

Re: Ignite 250u upload speed peaks at ~11 Mbps

Ok, thats very interesting, what do you get when you run a speedtest at either http://speedcheck.rogers.com/en.html or the speedtest.net Toronto Telus server.

 

Can you describe in detail your house cable layout.  After the Rogers cable terminates inside the house, you should have a splitter, possibly more than one connected to that after which it finally connects to your various cable modems, tv, phone, internet modem.  All of those spiltters will drop the signal level either 3.5 dB or 7 dB depending on the splitter and the port on the splitter.  The end goal is to drop the signal levels the least amount possible as the signal is split, on its way to the various cable boxes.  

 

The splitters themselves as installed by Rogers are rated for 50 Mhz to 1 Ghz.  Here is the Arris site for the splitters that Rogers uses:

 

http://www.arrisistore.com/subcat.php?cat=JC&mfg=REGAL

 

Looking at the numbers, it would appear that there are two 7 dB drops (educated guess) from that cable point to your previous signal levels.  That would make me think that the issue, at least for the internet modem might be to switch the splitter port that internet modem cable is connected to.  The internet modem, as far as I know is usually connected so that it is subjected to the least amount of signal drop possible, compared to the rest of the cable modems.  If you were able to indicate the number of output ports on the spiltters, and their signal drops as indicated (3.5 or 7 dB for example), if there is more than one splitter and finally where the internet modem cable is connect to (splitter and port) I would probably suggest connected it to the first splitter, using the 3.5 Db port.  That still subjects the internet modem to a drop, but not as large as 14 dB, as it is when connected in its original configuration.

 



Re: Ignite 250u upload speed peaks at ~11 Mbps

jmr18m_98
I Plan to Stick Around

What I did before pulling the router information again was disconnect all other conections through my home. I only have one line now. no spliters. The cable comes in the home, i have a male to male adaptor and that cable goes to the router. All other spliters are not in use. Ran the speed test again and get the same result 57dn and 10up.

Re: Ignite 250u upload speed peaks at ~11 Mbps

jmr18m_98
I Plan to Stick Around

forgot to mention that I dont need the spliters anymore as I dont have cable, just the internet modem so no need to hook up again.

Re: Ignite 250u upload speed peaks at ~11 Mbps

Ok, very strange.  Try this.  Right click on the internet icon at the lower right hand corner.  Select Open Network and Sharing Center.  When that opens, left click on the Ethernet link at the center right hand side of the page.  That brings up the Ethernet Status panel.  What does it show for Speed, which is the interconnect speed with the modem?

 

To check the Advanced Settings for the ethernet adapter, on the Network and Sharing Center page, on the left hand side, select Change Adapter Settings.  Select the Ethernet network on the Network connections page.  Right click and select Properties.  When the Ethenet Properties page comes up, select Configure.  That brings up the Configuration page.  Select Advanced.  Scroll down to Speed and Duplex.  Have a look at what is available.  Normally its set for Auto Negotiation, which on a gigabit capable controller should mean 1 Gb/s Full Duplex.  If you looked at the other available selections you would probably see 100 Mb/s Full and Half Duplex, and possibly 10 Mb/s Full and Half Duplex. 

 

lastly, can you give me the exact model of the laptop and more importantly, navigate to Start.....Control Panel.....Device Manager.....Network Adapters.  Expand the Network Adapters, copy the model number data for the ethernet controller and paste that in here as well so that I can look for the controller specs.



Re: Ignite 250u upload speed peaks at ~11 Mbps

jmr18m_98
I Plan to Stick Around

Well you know your stuff, checked out the network adaptor and you are correct mine is only 100mbps for speed, checked the settings which is set to auto, and it is rated at 100mbps. The model I have is a HP pavilon g6. model g6-1d73ca

I also have another question so I have this router it puts out 250 for banwith. My computers dont use it all. but i have several streaming tv devices and laptops as well as tablets. Does it make a difference sticking with 250 vs 60 which is all the speed i can pick-up at this point? Does more allowable banwith mean I will have less buffering issues ect if I have lots of devices running at the same time. Or should I just save my money and drop back to 60 as that is all i'm capable of receiving and it won't make a difference  on how many devices I run at that speed?

Re: Ignite 250u upload speed peaks at ~11 Mbps

One thing to look at overall.. is that the chances of ONE site, being able to provider you 250 at one time??  Not overlly likely.

 

But yes, the 250 that the modem can throughput, is an OVERALL total.

 

So like you said.. its combined.   So you can be pulling almost 60 on the laptop say at max connection.  That would still leave 190 odd for the rest of the devices still to be able to use, etc.

 

So its a toss up, as to what is important.. what speeds you plans to use at one time, and if you will be doing other things at the same time, etc.

 

You could always go to the inbetween plan at 100.



Re: Ignite 250u upload speed peaks at ~11 Mbps

Unfortunately you're not the only one to find out after upgrading to a faster internet service that your laptops or pc's can't handle the data rate.  Checking the HP site, yep, the adapter is only rated for 100 Mb/s.  Personal opinion, the world should stop manufacturing 100 Mb/s controllers and make everything gigabit capable. 

 

http://support.hp.com/rs-en/document/c03138126

 

The big question then is whether or not to downgrade.  Looking at the Rogers site, the 100 and 250 mb/s plans are unlimited.  The 60 mb/s plan comes with a 200 Gb cap.  Now, the complicating factor is the bundle issue, where you might save some money, but looking at that, only the 100 Mb/s plans are unlimited.  Throw in the complication of changing your current bundle, if you have one in order to downgrade.  Your present cost might be the same or less when compared to going down to something like 60 Mb/s and then topping up the monthly bandwidth cap. 

 

Part of this depends on how much streaming you do and whether or not its all in High def.  If you do use High Def on your tv's and other devices, that can chew up the monthly bandwidth cap in a hurry, so you need to consider that as well.  Unlimited, either in the 100 or 250 Mb/s plan might be the way to go.  On a device basis, you're right, you might not be able to take advantage of the current data rate that the 250 Mb/s plan can offer, but on an aggregate basis, if you and your family are streaming videos, playing online games, etc, simultaneously, the 250 Mb/s will no doubt ensure that you have enough bandwidth, as in Mb/s, to run everything without buffering issues, and the same might be said of the 100 Mb/s plan.  

 

If you decide to keep your current plan, keep the speed in mind when you are out shopping for future laptops, pc's and routers.  Unfortunately, as you have found out, new and fairly new devices are still being manufactured with 100 Mb/s ports, including routers that can run 802.11ac wifi, which give a combined total data rate almost reaching 2 Gb/s.  And then the manufacturer builds it with a 100 Mb/s WAN port.  Grrrr..  So, shop for devices with gigabit ports, which will make your networking much easier in the future.  That is the crystal ball part.  Do I keep the service, and what do I intend to buy down the road?  I don't think I can clearly say, yep, just downgrade, as a big part of the decision depends on your streaming requirements for your devices and what you might buy sometime in the not too distant future.

 

Hope this helps 🙂



Re: Ignite 250u upload speed peaks at ~11 Mbps

jmr18m_98
I Plan to Stick Around

Thanks for your input 🙂

Re: Ignite 250u upload speed peaks at ~11 Mbps

jmr18m_98
I Plan to Stick Around

Datalink you have been very helpful, thanks for taking the time, I think I will stick with the speed for now, and look into getting better system, that can handle the speed. But as you say with the speed not being used by one device I should have less buffering overall.

 

Again thanks for the help!

Re: Ignite 250u upload speed peaks at ~11 Mbps

jmacd27
I've Been Here Awhile

250 Down 20 Up package only 10 up

 

I signed up for the 250  up 20 down package a couple months ago. I finally got around to calling Rogers to find out why I only have only ever seen 10-11Mbs upload speeds. I was told that my area is not set up for the 20Mbs upload speeds (I live in a building). I can understand and accept this, but what I don't understand is why was I not told this at the time I upgraded? The main reason I upgarded was for the faster upload, now that I've upgraded I have the same upload speeds as my last plan. Would it not make sense for agents to check sevice availability when some one requests it? If I was told of the upload limitations during my upgrade enquiry, then this would be a different story.

 

The customer service rep that I spoke with basically told me that I have to pay the same price as the people with the full 250-20 speeds. I don't think this is right, when I pushed for a service discount or maybe a free tv addon I was told there was no further discounts available to the 2 years discounts I already have. This leaves a bad taste in my mouth and makes me question Rogers business/sales practices.

 

Does anyone know when my area (Toronto Vic Park&401 area) will be upgraded to the 20Mbs speeds I signed up for?

Re: Ignite 250u upload speed peaks at ~11 Mbps

Bromoran
I Plan to Stick Around

When I signed up for Rogers Internet about a year ago now I was told by the CSR that I would only receive 10Mbps upload because 20Mbs wasn't available yet in my area.  

 

When and if the 20Mbs upload does become available will I automatically be applied to my account?   Or do I need to call Rogers and ask if it's available yet and have them add it if it's available?. 

 

 

 

 

Re: Ignite 250u upload speed peaks at ~11 Mbps

Bromoran
I Plan to Stick Around

@Bromoran wrote:

When I signed up for Rogers Internet about a year ago now I was told by the CSR that I would only receive 10Mbps upload because 20Mbs wasn't available yet in my area.  

 

When and if the 20Mbs upload does become available will I automatically be applied to my account?   Or do I need to call Rogers and ask if it's available yet and have them add it if it's available?. 

 

 

 

 



I'm now getting 20Mbs upload not sure if it was because of the post I made here or just a strange coincidence that it appeared a few days after I made my first post. I never called Rogers about it so idk. Big thanks if it was someone on this form