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Ignite 250u upload speed peaks at ~11 Mbps

TheDogFather
I've Been Here Awhile

I signed up for the Ignite 250u tier yesterday and it was instanned today. I am very pleased with the punctuality of the installer and the ease of installation.

 

Background:

I'm replacing a TPIA 25/10 Mbps DSL service and my network consists of a 24 port Cisco 2950 1Gbps switch and a Fortinet Fortigate 60D-POE Router/Firewall. The Rogers Modem (CGN3) is in Bridge mode. My Mac Pro is connected via CAT 6 at 1 Gbps Full Duplex.

 

Now to the problem, my download speeds exceed 250 Mbps on nearly every test (see Speet Test results below) I've run but my upload speed seems to top out around 11 Mbps. One of the main reasons I switched was the 20 Mbps upload speed Rogers claims to offer with this tier. I do a lot of remote work and 20 Mbps upload speed would make my work day a lot more enjoyable. 

 

Speed Test URL: http://speedcheck.rogers.com/en.html

 

Results: Latency 10 ms - Jitter 4 ms - Download Speed 311.53 Mbps - Upload Speed 10.70 Mbps

 

 

I'm wondering if my account may have been incorrectly provisoned. Any ideas?

 

Thanks,

 

TheDogFather

 

 

***Edited labels***

 

 

1 ACCEPTED SOLUTION

Accepted Solutions

Re: Ignite 250u upload speed peaks at ~11 Mbps

TheDogFather
I've Been Here Awhile

I just got off the phone with Rogers customer care rep and she confirmed that 10 Mbps was the maximum upload speed available in my area at this time. According to her, Rogers provisions 10 or 20 Mbps upload speeds based on capability of the node.

 

Cheers!

 

TheDogFather

View solution in original post

61 REPLIES 61

Re: Ignite 250u upload speed peaks at ~11 Mbps

Datalink
Resident Expert
Resident Expert

Can you:

1.  flip the modem back into Gateway mode,

2.  connect the MacBook Pro directly to the modem,

3.  log in to the modem,

4.  navigate to the DOCSIS WAN page,

5.  copy the downstream and upstream tables and paste them into this thread.  Those tables contain the RG-6 signal levels and signal to noise ratios which may be of some interest. 

6.  When that is done, run a speedcheck to see what you get for results in that configuration and post those results as well.

7.  When complete, flip the modem back into Bridge mode.

 

Just to make sure that I have your network correct:  Modem --- Fortinet Fortigate 60D-POE Router/Firewall --- 24 port Cisco 2950 --- Mac Pro.  Is there any port throttling set in either the firewall or switch that might affect the upload rate?  Do you have other ethernet cables that you can try for test purposes.

 

Usually when these cases arise, its a matter of an external cabling or connector issue, or possibly an ethernet cable issue.

 

What modem do you have, the CGN3 or newer CGN3ACR?

 

 



Re: Ignite 250u upload speed peaks at ~11 Mbps

TheDogFather
I've Been Here Awhile

Thanks for the quick reply. I have a CGN3 modem. Nothing in my network would impede upload speeds.

I took the modem out of bridge mode as you suggested and connected directly to my laptop with a new CAT 6 cable and verified the laptop is on the 192.168.0.0/24 subnet did another speed test with the same result as previous.

 

I appreciate your insight on this. I am a senior systems admin for a big telco myself and am versed on all OSI layers BTW but have no experience with DOCSIS.

 

Downstream Overview

Port ID

Frequency (MHz)

Modulation

Signal strength (dBmV)

Signal noise ratio (dB)

Channel ID

1

651000000

256QAM

0.800

37.636

82

2

591000000

256QAM

0.500

38.605

73

3

597000000

256QAM

0.700

38.983

74

4

603000000

256QAM

0.500

38.605

75

5

609000000

256QAM

1.000

38.983

76

6

615000000

256QAM

0.700

38.983

77

7

621000000

256QAM

1.000

38.605

78

8

633000000

256QAM

0.500

37.636

79

9

639000000

256QAM

0.700

37.636

80

10

645000000

256QAM

1.100

38.605

81

11

657000000

256QAM

1.000

37.356

83

12

663000000

256QAM

1.600

38.605

84

13

669000000

256QAM

1.600

37.636

85

14

675000000

256QAM

1.700

37.636

86

15

681000000

256QAM

2.100

38.605

87

16

687000000

256QAM

1.800

38.605

88

17

693000000

256QAM

1.600

37.636

89

18

699000000

256QAM

1.700

37.636

90

19

705000000

256QAM

1.900

38.605

91

20

711000000

256QAM

1.800

37.356

92

Upstream Overview

Port ID

Frequency (MHz)

BandWidth

Modulation Type

Signal Strength (dBmV)

Channel ID

1

30596000

6400000

ATDMA

39.500

2

2

23700000

6400000

ATDMA

39.750

3

3

38596000

3200000

ATDMA

41.750

1

Re: Ignite 250u upload speed peaks at ~11 Mbps

Ok, the downstream and upstream numbers all look good.

 

Port    Freq         Modulation     Signal         Signal noise    Channel
ID       (MHz)                             strength        ratio                 ID
                                                 (dBmV)          (dB)

  1    651000000    256QAM         0.8        37.636        82
  2    591000000    256QAM         0.5        38.605        73
  3    597000000    256QAM         0.7        38.983        74
  4    603000000    256QAM         0.5        38.605        75
  5    609000000    256QAM         1           38.983        76
  6    615000000    256QAM         0.7        38.983        77
  7    621000000    256QAM         1           38.605        78
  8    633000000    256QAM         0.5        37.636        79
  9    639000000    256QAM         0.7        37.636        80
10    645000000    256QAM         1.1        38.605        81
11    657000000    256QAM         1           37.356        83
12    663000000    256QAM         1.6        38.605        84
13    669000000    256QAM         1.6        37.636        85
14    675000000    256QAM         1.7        37.636        86
15    681000000    256QAM         2.1        38.605        87
16    687000000    256QAM         1.8        38.605        88
17    693000000    256QAM         1.6        37.636        89
18    699000000    256QAM         1.7        37.636        90
19    705000000    256QAM         1.9        38.605        91
20    711000000    256QAM         1.8        37.356        92



Port     Freq    BandWidth    Modulation    Signal         Channel
ID       (MHz)                              Type        Strength      ID
                                                                   (dBmV)

1    30596000    6400000        ATDMA        39.5          2
2    23700000    6400000        ATDMA        39.75        3
3    38596000    3200000        ATDMA        41.75        1

 

The target levels on the downstream are 0 dBmV for signal strength with +15 dBmV to - 15 dBmV range.  The signal to noise levels are normally in the 36 to 40 dB range.  The upstream signal levels which are the output levels back to the Cable Modem Termination System are normally in the 36 to 40 dBmV range with three upstream channels running.  The max output levels for three channel operation are at 51 dBmV.  Approaching that or going beyond usually equates to severe cable issues, which causes the modem to start dropping channels to maintain comms with the CMTS.

 

So, hmmm.  The only thing that comes to mind at this point is the possibility that your area is not provisioned yet for higher upstream speeds.  You would need to call tech support to enquire about that possibility.  I have read some comment elsewhere that indicated that there were two or three upstream levels that could be set depending on the node capability.  From a signal aspect, there appears to be no reason to be seeing less than 20 Mb/s upstream.
    



Re: Ignite 250u upload speed peaks at ~11 Mbps

TheDogFather
I've Been Here Awhile

Thanks. I had a feeling it was a provisioning issue in my area.

 

I will open a support ticket tomorrow.

 

Cheers!

Re: Ignite 250u upload speed peaks at ~11 Mbps

ahdfahf
I'm Here A Lot

I also have the ignite 250u package with the new Hitron CGN3ACR modem/router set up in gateway mode and I constantly get upload speeds of 10-11 mbps (wired or wireless). I should be getting higher results using rogers ookla speed test. Here are my DOCSIS WAN Downstream and Upstream Overview:

 

Please let me konw what kind of underlying issues are causing these low upload speeds, thank you. 

 

Downstream Overview Port ID Frequency (MHz) Modulation Signal strength (dBmV) Channel ID Signal noise ratio (dB) 1 603000000 256QAM -3.800 51 37.356 2 591000000 256QAM -4.300 49 37.356 3 597000000 256QAM -3.600 50 37.356 4 609000000 256QAM -3.900 52 36.610 5 615000000 256QAM -4.100 53 37.356 6 621000000 256QAM -4.500 54 36.610 7 633000000 256QAM -4.700 55 36.610 8 639000000 256QAM -5.000 56 36.387 9 645000000 256QAM -5.300 57 36.387 10 651000000 256QAM -5.300 58 36.610 11 657000000 256QAM -5.700 59 36.387 12 663000000 256QAM -5.500 60 36.387 13 669000000 256QAM -5.700 61 36.387 14 675000000 256QAM -5.200 62 36.610 15 681000000 256QAM -4.900 63 36.387 16 687000000 256QAM -4.800 64 36.610 17 693000000 256QAM -5.000 65 36.387 18 699000000 256QAM -5.400 66 36.610 19 705000000 256QAM -5.700 67 36.610 20 711000000 256QAM -5.800 68 36.175

 

 

Upstream Overview Port ID Frequency (MHz) Modulation Signal Strength (dBmV) Channel ID BandWidth 1 38596000 ATDMA - 64QAM 37.750 1 3200000 2 23700000 ATDMA - 64QAM 35.750 3 6400000 3 30596000 ATDMA - 64QAM 37.750 2 6400000

 

Re: Ignite 250u upload speed peaks at ~11 Mbps

While not completely out of spec.. your signal levels  are a bit on the low side.  Its possible that is part of it.



Re: Ignite 250u upload speed peaks at ~11 Mbps

So does that mean there is nothing rogers can do to improve that signal strength or is this at my end?

Re: Ignite 250u upload speed peaks at ~11 Mbps

I suspect that a tech visit would result in replacing the external cable or connectors.  But, your current signal levels and signal to noise ratios should support full data rates in both directions.  Has the upstream rate always been low, or has that dropped over time?  If this was a new service, I would suspect that possibly your area is not capable of handling the full 20 Mbs upstream rate just yet.  If that is the case, and you have never been able to run at that rate, call tech support and determine what the area is rated for and ask when Rogers expects to have it running at full rate.  If in the course of the conversation it turns out that yes, the area can support 20 Mbs, then its time for a tech visit to determine why your rates are only half of what they should be.



Re: Ignite 250u upload speed peaks at ~11 Mbps

When I was on hybrid fiber 150, I was capable of getting uploads speeds of up to 16 mbps on the Hitron CGN3, but as soon as I upgraded to ignite 250u even on the Hitron CGN3 before I replaced it for the CGN3ACR, my speeds dropped to 11 mbps upload. So I just don't get how the upgrade to ignite 250u caused the upload speeds to decrease and max out at 10-11 mbps. 

Re: Ignite 250u upload speed peaks at ~11 Mbps

Ok, you were seeing higher speeds before.  In that case definitely call tech support to determine if there is a provisioning issue with the modem as its currently set or with the node.  And if that doesn't solve the issue, its time for a tech visit.



Re: Ignite 250u upload speed peaks at ~11 Mbps

I got the Hybrid 150/15 package last November and have never seen upload speeds any faster than 11mbps. Sometimes it has been as low as 9.5mbps. There's definitely a pattern here. My upstream level is just slightly higher than 40dbmv.

Re: Ignite 250u upload speed peaks at ~11 Mbps

golfer999
I've Been Here Awhile

Same here in Ottawa.

 

Max 11 Mbs on the upload.

 

the download is great we'll over 300 Mb.

 

Will call rogers when I have a chance

Re: Ignite 250u upload speed peaks at ~11 Mbps

TheDogFather
I've Been Here Awhile

I just got off the phone with Rogers customer care rep and she confirmed that 10 Mbps was the maximum upload speed available in my area at this time. According to her, Rogers provisions 10 or 20 Mbps upload speeds based on capability of the node.

 

Cheers!

 

TheDogFather

View solution in original post

Re: Ignite 250u upload speed peaks at ~11 Mbps

Did the CSR give an estimated date when 20 Mb/s would be available?  And.....sounds like its negotiation time for a reduced rate until it becomes available.



Re: Ignite 250u upload speed peaks at ~11 Mbps

TheDogFather:

 

That's interesting. What area do you live in? I'm in Toronto East York and can't imagine that Rogers doesn't provide 15mbps uploads here. Guess I should call them and find out.

Re: Ignite 250u upload speed peaks at ~11 Mbps

gisuck
I'm a Reliable Contributor
Hi All,

I can attest that there are two 250u ignite profiles within Rogers. There is a 250/10mbps profile and a 250/20mbps. When I changed my profile from Ultimate 1TB to 250u Ignite, my speed also dropped to 250/10.

It took me a few days to notice. It wasn't until I looked at my SamKnows report that I saw something was up. So I called in Rogers to see what was going on. They confirmed that there are these two profiles. Apparently some areas are not upgraded/have capacity for 20mbps uploads. The agent did a quick check to see if my area was upgraded (which I knew it was) and quickly reprovisioned the service. The process from the whole phone call took about 5 minutes when I explained what was happening.

Just call into support, let them know that you changed your services from whatever to 250u (to save money for example) but you also noticed that your upload speeds have dropped. Ask them to see what profile was provisioned to you, and if you qualify for an upgrade to 250/20 profile. It shouldn't take long. You'll get a change notification email that the service has changed. If your modem doesn't reboot on it's own after the reprovision by the Rogers agent, reboot it yourself and see what happens.

Hope this helps!



I haven't been lurking much because I've been busy with work and gaming. I'll see if I can participate a little more with these type of questions. 🙂

Re: Ignite 250u upload speed peaks at ~11 Mbps

Wheemer
I Plan to Stick Around

 

I am only getting 11Mbps on the 250/20 package as well.

 

I have been getting 40Mbps from TPIA so I know my area supports it. So why in the heck is Rogers provisioning these account wrong?

 

Seem like a Bait and Switch to me. Very shady behaviour.

Re: Ignite 250u upload speed peaks at ~11 Mbps

You had 40 Mb/s for an upload rate?



Re: Ignite 250u upload speed peaks at ~11 Mbps

Wheemer
I Plan to Stick Around
Yes I did right before switching back to rogers, but that's not the point. The point is even before switching to the ignite package I was getting faster upload speed with even rogers. The fact is they are provisioning wrong.

Re: Ignite 250u upload speed peaks at ~11 Mbps

golfer999
I've Been Here Awhile

Got on a online chat support with Rogers.

 

Tech confirmed I had the wrong profile 250/10.

 

He pushed out the new one 250/20. Now I get full 20 Mb upload.

 

Total time 5 minutes.

 

Thanks for the tip on the multi profile being pushed out.

 

Best