cancel
Showing results for 
Search instead for 
Did you mean: 

IGNITE TV vs CABLE/DIGITAL - IGNITE LOSES

BorisYYZ
I've Been Here Awhile

Recently switched from Rogers cable/digital to Ignite, and I am very disappointed. So disappointed in fact, that I'll be switching back to cable, or even to Bell if Rogers played hard to get.
Here's why:
1. Guide - it covers the entire screen so you cannot watch the current program while searching - no option to change the Guide appearance
2. Guide - the font is ridiculously big, and there's no option to change it
3. Guide - channel line up makes no sense whatsoever, and while Rogers is not famous for this feature, the digital Guide allowed better visibility so the channel lineup, albeit nonsensical, was easier to navigate. Voice search is great but only if you know what you want to watch, which is not always the case
4. Picture quality - with the cable/digital you never experience picture quality drop except maybe if the cable is damaged or there's a big storm at source. Ignite relies on the quality of your wireless internet connection, and like any wireless internet connection, the quality of signal fluctuates. If there's any interference, if there are too many users, if your kid is playing a video game and his brother watching YT... In theory (and this is what Rogers will tell you) this should not affect you, but that's a blatant lie. It does affect the picture quality, oh yes it does. I can prove it. And as I write this, the movie on the TV screen went into the self initiated fast forward/pause/rewind mode for a few seconds. I'm alone in the room and no, the gremlins do not exist.
5. Power options - I like my TV to start on CP24. No option to chose power on channel with Ignite.
6. Connectivity with other devices - cable TV remotes controlled my Bose and Boston Acoustic soundbars, Sony and Hitachi TVs. Ignite remotes do not connect to any of these external devices so I still use the old cable remote and/or device remotes. Yes, these devices are not the latest models, I admit, but I don't think I should throw them in a dumpster or donate them and buy new ones just because Rogers cannot afford decent programmers?
7. Menus/Info/Apps - so you searched and you found the program you'd like to watch, a soccer game perhaps. Ignite will tell you all about the game, all the stats, tables, the colour of the goalies underwear, except HOW TO WATCH THE GAME, i.e. WHICH CHANNEL IS THE BLOODY GAME ON. This is a huge overkill, a grwat selling feature no doubt, but useless to the level of annoyance.
8. Channel subscriptions - be VERY careful with Rogers Sales offering the Ignite packages: when you start your TV you may find that some channels you used to have are gone, and you have to pay to get them back. I lost all HBO and TMN (now Crave) Channels and Rogers magnanimously offered them to me at 50% for the first 3 months.

There are some other smaller issues, but to round it up: I should have NEVER switched to Ignite, a HUGE MISTAKE! If you love watching TV, stick to the good old cable.


 

 

***Edited Labels***

167 REPLIES 167

Re: IGNITE TV vs CABLE/DIGITAL - IGNITE LOSES

Gdkitty
Resident Expert
Resident Expert

@cwrb wrote:
Not sure going private is in the best interest of Ignite customers.
I would suggest this customer request tech again and ensure the right things are completed and shared with her.
Then she should share with this forum.
There is a lot of added value with an Ignite install, IMO.
BIT THE CUSTOMER MUST INVEST THEIR TIME CORRECTLY.
The bottom line becomes - is it worth the personal investment.

Just a note.. they would not be going private to hide anything.

For them to look up the customers account information, etc.. they need to get those details from the user.
And I am sure the user doesnt want to post all that detail out here on the forum 🙂

Re: IGNITE TV vs CABLE/DIGITAL - IGNITE LOSES

My laptop is totally updated, I have taken out all the Network adapters twice and reinstalled.  I have taken advice from people about disabling the WAN Miniport IPv6 (this has helped a lot I am not losing connection as much. )  The connection loss is for everything in the house but not as often as my laptop.  The other thing I finally noticed is  that I was losing connection every 5 minutes only when I used the Ignite TV on demand to watch my programs.  Since I have stopped using that site I lose connection about 6 - 7 times a day instead of minutes.   Now I DO NOT get to enjoy all the shows I love to watch, but the headaches of taking 2 hours to watch an hour show is gone.    I still would not recommend to anyone to switch from Digital/Cable over to Ignite.   

Re: IGNITE TV vs CABLE/DIGITAL - IGNITE LOSES

Obviously there are still a lot of stuff to work out with the system.. each piece of hardware, etc..
But again i dont want to make people think that EVERY ignite customer is experiencing this..

Most of the issues mentioned on here.. outside of late evening playback quality issues, I myself am not having.
And I dont have any sort of weird setup.  I am using the rogers modem, the Eero wireless units, etc.
Not saying its on the end users side..
But would be nice to narrow down if these are issues stemming from particular hardware (Arris vs technicolor modem), technician set faults (not proper signal, other setup issues, etc)

Re: IGNITE TV vs CABLE/DIGITAL - IGNITE LOSES

pitfall21
I Plan to Stick Around

I also find my PVR is lousy at after 8 pm.  The sound will work but the screen freezes.  Or I get a black screen with no sound for 2 seconds a few times a show. The shows also keep alternating between SD and HD every 10 seconds and the fast forwarding is hit and miss.  I usually end up too far ahead and have to use the 15-second return button a few times to get back.  I have 2 boxes on wifi and 1 is hardwired to the modem 6 inches away.  I have repeatedly powered down the boxes and modem but night time PRV TV is frustrating to watch.  Now having said that, the live tv is perfect any time of the day but you get commercials.  I am on the 150 plan and all my wireless devices are showing between 150-200 Mbps anywhere in the house even at night.  Maybe I should bump it up to 500? I wonder if the Rogers PVR servers are overwhelmed at night? I don't know.  

Re: IGNITE TV vs CABLE/DIGITAL - IGNITE LOSES

seadooxp30
I'm a Reliable Contributor

@pitfall21 wrote:

I also find my PVR is lousy at after 8 pm.  The sound will work but the screen freezes.  Or I get a black screen with no sound for 2 seconds a few times a show. The shows also keep alternating between SD and HD every 10 seconds and the fast forwarding is hit and miss.  I usually end up too far ahead and have to use the 15-second return button a few times to get back.  I have 2 boxes on wifi and 1 is hardwired to the modem 6 inches away.  I have repeatedly powered down the boxes and modem but night time PRV TV is frustrating to watch.  Now having said that, the live tv is perfect any time of the day but you get commercials.  I am on the 150 plan and all my wireless devices are showing between 150-200 Mbps anywhere in the house even at night.  Maybe I should bump it up to 500? I wonder if the Rogers PVR servers are overwhelmed at night? I don't know.  


I'm on gigabit and have all these issues 😞

Re: IGNITE TV vs CABLE/DIGITAL - IGNITE LOSES

cwrb
I Plan to Stick Around
These problems won't go away without Rogers tech analysis.

The number of affected customers may be quite large.

Most customers don't know or don't use the Customer Forum.

This forum needs to be a conduit to tech support.
How can we encourage that to happen?

Re: IGNITE TV vs CABLE/DIGITAL - IGNITE LOSES

Gdkitty
Resident Expert
Resident Expert

While the guys on here will often forward stuff here to tech support.. this isnt a conduit for that.
Really need to keep calling in and reporting it.


I dont think the late night issue is a speed, or something like that issue.
I think its a server issue.  Its something back side.  
Like that it cant handle enough connections at one time so its choking on that end.

Re: IGNITE TV vs CABLE/DIGITAL - IGNITE LOSES

While the guys on here will often forward stuff here to tech support.. this isnt a conduit for that.
Really need to keep calling in and reporting it.


I dont think the late night issue is a speed, or something like that issue.
I think its a server issue.  Its something back side.  
Like that it cant handle enough connections at one time so its choking on that end.

Good morning!

 

I would just like to add and reiterate that we are tech support, as well as forum mods. We wear many hats and we are fully trained in multiple skillsets. 

 

If you have technical issues that you cannot resolve through troubleshooting with your fellow Community members, you can always PM us directly @CommunityHelps for support. If a ticket needs to be escalated for further investigation, we can do that, just like tech support would over the phone.

 

Regards,

RogersCorey

Re: IGNITE TV vs CABLE/DIGITAL - IGNITE LOSES

cwrb
I Plan to Stick Around

Thx Corey.
I have been waiting a while to understand the connection of CF and tech supp.

When not directly associated with an Ignite install, can the CF moderators communicate this connection directly to the troubled user when a concern is registered on the CF?

Something like "your concern should be discuss with tech supp via a PM @CommunityHelps".

All levels of customer communication for Rogers products need to be understood by their valued customers.
The more and easier the communication, the better the bottom line for any company.

Conversely , the less the effective communication, the more the customers feel less important and suspicious the company is trying to hide things.

Re: IGNITE TV vs CABLE/DIGITAL - IGNITE LOSES

Hello @cwrb,

 

Understanding all of the available support channels you can use to reach out to us is definitely important. I know not everyone enjoys having to call in for support with your services, I know I certainly do not!

 

To help with your understanding we are able to assist with most, if not all, technical support concerns here in the Community. In many cases, we will need to gather your personal information to access your file so a Private Message will need to be sent to @CommunityHelps.

 

The Community is not the same platform as Live Chat so it could take a bit longer to receive a response to specific concerns so we recommend reaching out via Live Chat or Twitter or Facebook if your concern is urgent.

 

I hope this helps clear things up for you!

 

RogersTony

Re: IGNITE TV vs CABLE/DIGITAL - IGNITE LOSES

cwrb
I Plan to Stick Around

Tony, this response is annoying me.
Rogers needs to implement a CF system to be used by ALL customers.
Divide and conquer is no longer viable.

For Ignite installations, you (Rogers) needs to explicitly define how customers connect with a resolution.
This is difficult but mandatory ... imo.
This may be revolutionary but is it possible Rogers can use CF a conduit to directing a customer to more comprehensive support (problem resolution) or just suggestions to how they may improve the quality of their service??

Re: IGNITE TV vs CABLE/DIGITAL - IGNITE LOSES

BS
I'm a Senior Advisor

I am ingreement with @cwrb   Yes, there are many support channels available - phone, escalation routines, different departments, chat, leaving online messages for return in a couple of days, call backs, community helps, discussion and peer support Facebook, Twitter.

 

It is great that each person can work at the level they most prefer - me I prefer phone - old school, complimented with chat and written material.  My best way to work is actually face to face with paper in front of me, but that is a touch one to find these days.

 

But the point of a centralized Issue logging system whereby each person is provided an issue number that allows them to see the original issue, discussions and decisions and status - you find this in almost all corporate IT enviroments - No company could afford the amount of duplication of interaction between staff.  I would hope that Rogers has an internal system of this nature - it is not hard to open it out to customers.

 

You open it at two levels - first level is to see the status of our issues - we shouldn't have to be waiting for call backs, texts, etc, where often we are just told issue resolved and we are left phoning back, because they never confirmed with us whether it is or not.  If it turns out they can't find an issue, but customer has issue, then since all support is supposed to be customer focussed, the issue is not closed, you keep working with it, and if unsatisfied, the customer,or even the tech escalates to a level that can work with it.

 

Second level is a search engine of reported issues in the system - frequency, duration to completion, and results.  These can be identified as a small issue (define - say under 100 people in amonth across broad areas), etc.  Then people can see what is going on and direct calls to speak to common isssues and all staff can be in the loop, just by using these same tools.  It is the only way of integrating all the communication.

 

I beg to differ on the forum thought - all new issues, sure try a discussion with others - they may have an answer, but it is my opinion that a concern form should be submitted on every issue (oropportunity to do so on standard form), and you can mark it resolved and thread that supported you - that improves the support dtabase.

 

I will acknowledge that great strides have been made in the self help support docs, but a lot of work is necessary still in the coordination of issues and concerns between departments.

 

Just my opinion.

 

Think of it as the old concept of ISO quality improvement and ensurance programs.  Wonder if Rogers is ISO approved - the last public documentation I found was on sustatinability in 2010, so it doesn't appear that it is high profile.

 

Onward and upward I hope.

 

Bruce

Re: IGNITE TV vs CABLE/DIGITAL - IGNITE LOSES

Frances10101010
I've Been Around

Well this is all very interesting.

Today Rogers called me and said I would be losing my discounts next month. If I want to keep my current setup with cable, it will cost me over $100/mth more. OR, I can switch to Ignite for only $30 more per month. I don't want to pay more at all. In fact, Rogers has been bumping up my bill at little each month for a year. I'm tired of it - I want to pay less for this "luxury" I'm looking at alternatives to Rogers altogether. Very disappointing at the gouging going on.

 

Any suggestions? Apple TV, Fibe, Bell?

Re: IGNITE TV vs CABLE/DIGITAL - IGNITE LOSES

cwrb
I Plan to Stick Around
Don't give up yet.

If you read some of my posts, you will see opportunity to get very good speed, good home phone, and very good selection of channels, and a voice controlled remote...for less than you are paying more.
It is called Ignite 150 and covers everything except your cell phones.
I am paying $40 less per month and really enjoying all aspects except fast forward / fast rewind.
Do the research and be sure your installer shows you everything he does and confirms the internet speed.

Rogers support is very good and should respond to any installation concerns promptly.

As I indicated, read the installation posts to prepare yourself.

Also, be aware, you may not be able to convert back to what you had.

Let this community forum know your experiences, if you do decide to proceed.

Re: IGNITE TV vs CABLE/DIGITAL - IGNITE LOSES

not_happy1
I've Been Here Awhile
I agree with you about fast forwarding being hard to control. Had Source Cable for over 25 years (now bought out by Rogers) and never had a minutes trouble. This is my 3rd day with Ignite and fast forward locked up the first time I went to watch a recorded show. Called tech support and they are looking into it, but this lousy fast forwarding issue is most annoying. You miss parts of the show because you can't stop it in a precise point. The wife hates it. We'll see.

Re: IGNITE TV vs CABLE/DIGITAL - IGNITE LOSES

User14
I'm a Trusted Contributor

@cwrb wrote:
Don't give up yet.

If you read some of my posts, you will see opportunity to get very good speed, good home phone, and very good selection of channels, and a voice controlled remote...for less than you are paying more.
It is called Ignite 150 and covers everything except your cell phones.
I am paying $40 less per month and really enjoying all aspects except fast forward / fast rewind.
Do the research and be sure your installer shows you everything he does and confirms the internet speed.

Rogers support is very good and should respond to any installation concerns promptly.

As I indicated, read the installation posts to prepare yourself.

Also, be aware, you may not be able to convert back to what you had.

Let this community forum know your experiences, if you do decide to proceed.

After reading this thread, I was NOT left with a good impression about going with Ignite on Rogers or  Fibe with Bell. We seem to be going through another technological phase whereby TV shows are streamed from the cloud and we pay to have them streamed to us but you will have to watch commercials.  It seems this is basically where everyone is being forced to go with the ISPs like Bell and Rogers/Comcast? 

  

So why would you recommend Ignite 150 with all these problems? 

I am also paying $120 for the old VIP package on my TV alone. (see below)

If I can get all TV programs on ROD  plus movies on the GIGABIT package for $105 + Tx, what point am I missing here?  Is Internet and TV media being combined into one package using one Ignite box??

 

Ignite.jpg

 

My costs at the moment.

 

Costs 2019.jpg

Re: IGNITE TV vs CABLE/DIGITAL - IGNITE LOSES

57
Resident Expert
Resident Expert

@User14 : What you have posted is the Internet (only) prices. What you need to click on is the Ignite Bundle package. If you don't need more than 150 mbps, there is no need to get it from an operational standpoint.

 

I believe you may also be hinting that you think everything is streaming. It's not.  You can PVR programmes just like before, but the recordings exist in the cloud instead of on the iHDD of your own PVR. Looks like you need to do some more research.



Re: IGNITE TV vs CABLE/DIGITAL - IGNITE LOSES

cwrb
I Plan to Stick Around

I am informing you of my experience.
There are pros and cons to Ignite, as I have indicated.

To me, the bottom line is a better and cheaper service.

Yes, Ignite includes Internet, TV and home phone. All thru one modem and separate (very small) routers for each TV.

No clunky PVR that needs to be reset frequently.

We are very pleased with the audible remote that does many things not available with previous remote.

However, change is never without growing problems.
I have always enjoyed change and assisting in the improvements.

If you are expecting a perfect system, I suggest you wait as long as possible before upgrading.

If you decide to proceed now, go carefully and have the installer review all details with you before he/she leaves your home. Then you do a speed test before the installer leaves.
If you install Ignite 150, you should see at least 40mbps on computers and over 150mbps on phones and tablets.

If performance depreciates within days after installer leaves, contact billing (yes, billing) and ask that your service be tested remotely and, if not happy, request a technician return (as part of your install).

Notice, I haven't ventured into the fees you have or can expect with Ignite.
It is up to you to negotiate prior to agreeing to the install.
If you can't get all you expect (equivalent to current service items), for less than your current monthly cost, decline the Ignite install.

Re: IGNITE TV vs CABLE/DIGITAL - IGNITE LOSES

RedBerry11
I Plan to Stick Around
VIP 300 channels premium 170 new ignite 120 with some sort of swapping deal every thirty days. (on premium)

Re: IGNITE TV vs CABLE/DIGITAL - IGNITE LOSES

User14
I'm a Trusted Contributor

@57 wrote:

What you have posted is the Internet (only) prices. What you need to click on is the Ignite Bundle package. If you don't need more than 150 mbps, there is no need to get it from an operational standpoint.

 Looks like you need to do some more research.


@cwrbThanks for the info.  The bundle sounds interesting, but it doesn't look like the price ends at $149.99 with the Popular bundle. Smiley Happy

 

Ignite bundle.jpg

 

Re: IGNITE TV vs CABLE/DIGITAL - IGNITE LOSES

User14
I'm a Trusted Contributor

Price is an issue and you can get packages around these price ranges for a whole home pvr and unlimited internet. 

 

TV

$95.95

Internet

$99.95

Home phone

$16.94

Residential services total

$212.84

 

The issue of a SMART TV has now entered the equation for my next TV.  It looks like you need an Ethernet cable to hook up to your TV to get internet and the apps. If you are pulling your programs and news off the internet with your TV, where is the future going on this TV/Internet issue?      

We Want Your Opinion
Would you be interested in becoming a Community Testing Lab member?