I used wireless phone service for over 5years. In Oct 2013, I decided to switch to another company from Nov 2013, so I called customer service 30 days in advance. But recently, they keep calling me that I owed their bill for Dec 2013and Jan 2014. I told them I already cancel the service in advance, but they insist there is no record in their database and transfer my bill to Metcredit.
If I don't pay it, it will have impact my credit rating. I am very disappoint with Rogers and will never use their service anymore!
Solved! Solved! Go to Solution.
While i am not sure if canceling would have the same thing... i am guessing it would?
Would be to make sure, that the account is set up for notification for any account changes.
When ever i make any account changes, i am emailed a thing, with has the ToS, etc, as well as a PDF document with what changes were done.
Though not always easy to read...i have had to call in a few times to get it explained to me... its at least proof of action on the account.
Hopefully a cancel would come through the same way?
Doesnt to much good now in this case... but something to just be aware of, to make sure that a feature like that is on with whatever company chosen to use, so the same thing doesnt happen there.
As well, as what meowmix said 🙂 I call back in usually as well, a few days later just to be sure. Do this with EVERY company you are with.
I can definitely see how frustrating this can be, espicially since you were under the impression that all of your services were all taken care of. On the other hand, it would depend on the type of conversation that took place but I can guarentee that Rogers would not have left your account active on purpose. This would in general appear as a bad practice and cause more customer dis-satisfaction and revenue loss than there ever would be to gain.
On the other hand, on many of these cancellation requests they have been known to offer other means to stop your services with Rogers. These options include a transfer of responcibility (TOR) to another individual, essentially making them finacially responcible for those services rather than yourself. A common issue is that as a customer, you may have told them that you would think about it as an option, which would prevent them from applying the cancellation request.
To be honest, it does depend on the actual conversation as well as the notation on the account. It is good practice to request the ID of the conversation for easy location/access of future calls. My recommendation would be to contact their customer care department, have them review the notation of the conversation and to go forward from there.
As frustrating as this may be, and as upset as I can imagine you are, it's best to be as calm about the issue when talking to them as you can be. You'll catch more flies with honey than vinegar.
Hope This Helps. 🙂