I can't open my attachment in my rogers webmail? HELP!!!!!

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I've Been Here Awhile
Posts: 2

I can't open my attachment in my rogers webmail? HELP!!!!!

I used to open attachment no problem.  But since I installed dropbox I can't.  I deleted my dropbox account and see if that helped and nothing. 

When I click on the file that I would like to open I get two options "save to my computer or save to my dropbox" those are new messages that I get.  Before a window used to pop up and asked me to save or open the files.

I was told to reset firefox and install chrome, but it didn't work either 😞 I dont know what to do.

 

HELP PLEASE!!!

 

Thanks

 

 

***edited labels***

Resident Expert
Resident Expert
Posts: 13,946

Re: I can't open my attachment in my rogers webmail? HELP!!!!!

Click on the 'save to my computer'

 

Depending on the size of the file.. it may be right away, or may take a minute... as i think its actually downloading it (or scanning it) at this point.

THEN, you will see the the normal save/open dialog box.
(at least it is that way, in IE)



I've Been Here Awhile
Posts: 2

Re: I can't open my attachment in my rogers webmail? HELP!!!!!

Thanks. I did that and no pop up ..... am I missing something??? I didnt get the save/open dialog box

Resident Expert
Resident Expert
Posts: 13,946

Re: I can't open my attachment in my rogers webmail? HELP!!!!!

Dont think so.

Again, i have only done it, in IE (not FF).

 

Small stuff like 200k images, etc..it came up right away.  Had a PDF, bout 1.5 megs, took a good min or longer to pop up the thing.