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I can receive and call people but I hear absolutely nothing

alexandrefb
I've Been Around

I have a samsung s4 and everything on my phone works perfectly fine but i cannot hear callers when I answer and call.

I went to phone repairs and they said its not the speakers, i went to rogers store, they changed the sim card but it did not affect it. I tried scannig my phone for viruses but so far theres nothing at all. Please help!

 

 

***Edited Labels.***

2 REPLIES 2

Re: I can receive and call people but I hear absolutely nothing

RogersPrasana
Retired Moderator
Retired Moderator

Hi @alexandrefb 

 

Welcome to Community Forums!

 

That could be really frustrating to deal not being able to hear the person calling you.

 

Are you able to hear using any sort of headset? Have you tried restoring your device to factory settings?

 

Let us know if that helps!

 

@RogersPrasana 

Re: I can receive and call people but I hear absolutely nothing

Meowmix
I'm a Trusted Advisor
Hello alexandrefb

Have you tried inserting your sim card into someone else device to see if that works? It seems that they device may have some issue. I would suggest doing a factory reset but before u do that, back up the device on Samsung Kies. Then do it. If it still ha issue, contact Rogers and sent it into repair via a Rogers store. They will fix the issue for u
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