Hybrid Fibre 60 Plan bumped to 320GB+TechXpert at no extra charge

[digital107]

Anyone else discover that their entry level Hybrid Fibre 60 internet plan (120GB at $69.99/mo) has been bumped up to the 320GB cap & TechXpert plan at no extra charge? Thanks Rogers, a pleasant surprise!

***edited labels***

[VivienM]

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@digital107 wrote:

Anyone else discover that their entry level Hybrid Fibre 60 internet plan (120GB at $69.99/mo) has been bumped up to the 320GB cap & TechXpert plan at no extra charge? Thanks Rogers, a pleasant surprise!

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Do you have two or more Rogers services on the same bill?

[digital107]

Not sure if it's because I have more than one Rogers service. (I've actually got cable, home phone, 2 cell phones and internet)

[VivienM]

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@digital107 wrote:

Not sure if it's because I have more than one Rogers service. (I've actually got cable, home phone, 2 cell phones and internet)

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The policy has been for some number of months now that if you have 3 Rogers services, you can get 200GB + TechXpert for free. I believe you actually had to ask for that plan until somewhat recently, though... but perhaps they are bumping people automatically now.

Now, separately from that, I was told by a rep in customer relations a month ago that customers with only 2 Rogers services are now eligible for the 200GB + TechXpert...

[Azuri21]

You're still missing out. I also got a free netbox for 3 years with the option to own for $1 after the three years. Not sure if that deal is still on but yeah.

[VivienM]

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@Azuri21 wrote:
You're still missing out. I also got a free netbox for 3 years with the option to own for $1 after the three years. Not sure if that deal is still on but yeah.

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That deal is only for new customers (or at least people adding a new service - I got it for adding Rogers Home Phone), I thought?

The 200GB extra is for everyone, or at least everyone who asks, I believe...

[Gdkitty]

Correct.

The 200g bonus, can be for ANYONE that fits the criteria to get it.

Some other promotions, can often be for NEW additions only, etc.

[Azuri21]

I've been a long time Rogers customer I didn't even know about the offerI went in store to upgrade my old express plan to the new plan and was handed the brand new shrink wrapped netbox. I did not add any services simply upgraded to the new internet plan and modem at the time. (I have since purchased my modem I don't like renting for $12 fee per month)

I did this with in the first month or two of the introduction of the internet plans so that's why I said I'm not certain if it still applies. I was pleasantly surprised as you say these deals are usually for new customers only.

[VivienM]

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@Azuri21 wrote:
I've been a long time Rogers customer I didn't even know about the offerI went in store to upgrade my old express plan to the new plan and was handed the brand new shrink wrapped netbox. I did not add any services simply upgraded to the new internet plan and modem at the time. (I have since purchased my modem I don't like renting for $12 fee per month)

I did this with in the first month or two of the introduction of the internet plans so that's why I said I'm not certain if it still applies. I was pleasantly surprised as you say these deals are usually for new customers only.

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It wouldn't surprise me if the stores were also authorized to offer different deals, etc. Plus I think the computer may have targetted offers - so, the rep goes to process your Internet plan change, and the computer says 'you can offer Mr./Ms. X this promo'

[Azuri21]

Could very well be. I hadn't done any home work regarding offers at the time I was actually in discussions here at the time with other if I should upgrade to the new plan. At the time I had the unlimited internet to my express which was an additional $10 a month I think it was Gdkitty that sold me on the new plans / speed that sold me on the deal. I even asked the clerk a couple of times about the netbox as I was skeptical since all the "bonus" offers are normally for new customers only. I would be curious if anyone else got the offer, I don't recall the exact conversation but I'm pretty sure the clerk said the offer was to all existing customers but had an expiry date. It was a month or so after the new plans launched it was not right away I'd have to check my records for specific date.