How to get tracking number for my new phone

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I'm Here A Lot
Posts: 6

How to get tracking number for my new phone

Hello, I ordered an S4 with Galaxy Gear, I can't wait, so much so that its unsettling when I have no clue when its going to arive. Is there an easy way to get the tracking number?? I was told that it would be sent to my inbox, I never recieved it sadly. I checked Spam too!!!!! Seems weird because I get my bill and other services on that email all the time.  God any ideas??? 

 


XOXOXO

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I'm a Trusted Advisor
Posts: 32,039

Re: How to get tracking number for my new phone

Hello jrew


It can take 3-5 business days for it to ship out if they have them in stock. It can take a bit longer to ship if they are out. There is no other way to get a tracking number on something u ordered. Only way is via email.
I'm Here A Lot
Posts: 6

Re: How to get tracking number for my new phone

The issue is, I upgraded because I lost my old phone. Witch I am required to use for business. 

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I'm a Trusted Advisor
Posts: 32,039

Re: How to get tracking number for my new phone

Hello jrew


I am sorry to hear that. Sadly tho there is no way for them to give u the tracking number unless it ships. Until then, there is nothing they can give u ( tracking number or ect.)
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I'm Here A Lot
Posts: 6

Re: How to get tracking number for my new phone

YES, I called them and its almost here! 

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I'm a Trusted Advisor
Posts: 32,039

Re: How to get tracking number for my new phone

Hello jrew


Did they give u a tracking number? (Valid one, not not their internal one?). If they did, you are set. Which means it never got sent out. If they just told u " it will be shipping tonight" i would wait for the tracking number.
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I've Been Here Awhile
Posts: 3

Re: How to get tracking number for my new phone

I have had the same problem before and I had to call them.  Only with mine, it was never shipped or said that I even ordered it.  I would call them until you get them to email the tracking number.

 

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I'm a Trusted Advisor
Posts: 32,039

Re: How to get tracking number for my new phone

Hello @Nileeta

Noticed sometimes the system does that. It orders a phone but doesn't. I would call back as u said and ask them to send u the email with the tracking number. Usually they do when it's shipped out.