How to find out where my new phone is?

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BellaHooks96
I've Been Here Awhile
Posts: 3

How to find out where my new phone is?

Last Thursday I upgraded to a new Samsung phone via talking to a Rogers employee on the phone. I am wondering how many days it takes to get the new phone to my house? I live on the west coast of Canada, any help is appreciated!

 

 

 

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Meowmix
I'm a Trusted Advisor
Posts: 32,103

Re: How to find out where my new phone is?

Hello @BellaHooks96

They do not ship out devices on the weekends. So it takes 3-5 roughly to ship out if the device is in stock at their warehouse.

I would suggest calling into Rogers for using their lives chat and ask for a status.
BellaHooks96
I've Been Here Awhile
Posts: 3

Re: How to find out where my new phone is?

the guy on the phone said Aug 3rd for the latest, so I guess that means it would have been shipped out either on the Thursday or Friday? where does rogers usually get their stock from? I'm in Victoria, B.C
Meowmix
I'm a Trusted Advisor
Posts: 32,103

Re: How to find out where my new phone is?

Hello @BellaHooks96

All depends on the stock but if they said by August 3rd then that means it will ship out tonight or tomorrow.

I believe there is a Rogers warehouse in Vancouver and the other one is in Toronto. So it all depends on where it comes from..no one knows that answers unfortunately.
jays77
I'm a Trusted Contributor
Posts: 717

Re: How to find out where my new phone is?

Just curious. Does Rogers not give you a tracking/statius number when you order hardware from them?
Meowmix
I'm a Trusted Advisor
Posts: 32,103

Re: How to find out where my new phone is?

Hello @jays77

Yes they do when it's shipped out. They will send a email letting you know the device has been shipped out, tracking number and who it's been shipped out with.
BellaHooks96
I've Been Here Awhile
Posts: 3

Re: How to find out where my new phone is?

Weird, I never got a tracking # when I got my last phone, it just showed up.
Meowmix
I'm a Trusted Advisor
Posts: 32,103

Re: How to find out where my new phone is?

Hello @BellaHooks96

Sometimes this does happen I have noticed. This happens when they are in a rush and just ship out without pressing the notification button on their system.