We both ordered black 32GB iphone 5s. I payed $329.00 minus a $50.00 rebate. She payed $279.00 for the same phone. No need to mail in a rebate. This is not a "great customer experience" on Roger's part.
Your wife is with Telus, not with Rogers. 2 different carriers.. She paid $279 because Telus is not offering that $50 mail in rebate. You will pay $279 in the end once you applied the $50 mail in rebate, if it was not taken off on the first invoice, it will be take off on the second invoice. It says that as well.
Rogers has done nothing wrong here. Apple told them to do this, not Rogers. Rogers usually takes $50 off of the current device price but because its a iPhone, Apple told them to add the $50 on top and then take it off. So i really don't see why you are blaming Rogers when its Apple.
I think what's he's saying is that Telus is selling the phone at $279 no need to file a rebate, and Rogers $329 but you have the hassle of filling out a rebate. Seems odd. Just sell the phone for $279.
I know what he is saying buy i am trying to explain it to him why its all happening. Believe me i wish they could just sell it for the price they show instead of making us do all this. I guess in the end they feel its necessary to do this:/ i do not know why.