The store rep is not correct. The charge for the phone is correct. You are supposed to pay $379 for the iPhone 5 64GB. When you first got the phone, it was charged as $429. Once you applied the $50 mail in rebate, they took the $50 off of the $429 which brings the price down to $379
They will NOT take $50 out of the $379 price. Apple has told them to add another $50 ontop of the device price & THEN take it off. That is how it works. Do not blame Rogers, blame Apple which does not want to lose money.
In the end, new customers & customers which are doing a hardware upgrade, will be paying the same amount. No difference of anything.
If the mail in rebate is an Apple requirement then why is Telus not required to follow the same procedure?
My wife who is with Telus, did not have to pay an extra $50.00 and has also received her phone 8 days ago.We ordered our phones at the same time.
Roger is the carrier that gives out $50 mail in rebates when you upgrade your phone. That is WHY Telus does not do it.
Other carriers may not offer $50 mail in rebates to customers that upgrade their devices.
Sign into My Rogers - Overview - Products And Services and it will be on the left hand side. If its NOT there, you can simply mail in the paper mail in rebate as well.