How do I reach a live person to speak to at Rogers?

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RogersArthur
Retired Moderator
Retired Moderator
Posts: 385

Re: How do I reach a live person to speak to at Rogers?

Hi @Happy01,

 

Thank you for your patience, your earlier post mentioned you were looking for Pay As You Go, here's a few direct contacts:

 

Pay As You Go

1 800 575-9090

Mon-Fri: 8 am to 9 pm EST

 

Billing & Payments:

1 877 559-5202

Mon-Sun: 7 am to Midnight EST

 

Add to Existing Services:

1 855 381-7834

Mon-Fri: 8 am to Midnight EST

Sat-Sun: 8 am to 11 pm EST

 

For our contact page please click here.

Hope it helps,

RogersArthur

Happy01
I Plan to Stick Around
Posts: 14

Re: How do I reach a live person to speak to at Rogers?

Many thanks for this telephone number, Arthur - really appreciate it - will give it a try tomorrow.

RogersArthur
Retired Moderator
Retired Moderator
Posts: 385

Re: How do I reach a live person to speak to at Rogers?

You're welcome @Happy01 anytime. Smiley Happy

RogersArthur

Happy01
I Plan to Stick Around
Posts: 14

Re: How do I reach a live person to speak to at Rogers?

Good morning, Arthur:  Just tried that number you gave me & I was still unable to reach a live person.  Is there a particular single-digit number to press to receive a live person - I tried several different ones to no avail.  Thanks.

OLDYELLR
I'm a Senior Advisor
Posts: 3,803

Re: How do I reach a live person to speak to at Rogers?

Repeatedly pressing "0" has worked for me.


Rogers PayGo. Location: S-W Ontario
Happy01
I Plan to Stick Around
Posts: 14

Re: How do I reach a live person to speak to at Rogers?

Unfortunately that didn't work for me - tried that a couple of times...thanks anyways, OLDYELLR...

RogersArthur
Retired Moderator
Retired Moderator
Posts: 385

Re: How do I reach a live person to speak to at Rogers?

Hi @Happy01,

 

Is it possible you can let us know the exact process you're experiencing, for example when I dialed the Pay As You Go at 1 800 575-9090 I receive the following automated recording:

 

"Welcome to Rogers pay as you go self care customer line"

It repeats the same thing in french followed by a 3 second pause before going to the following options:

"To add money press 1"

"For your account information press 2"

"For account changes press 3"

"For general information press 4"

Choosing any of the choices will prompt the following option:

"Please enter your pay as you go 10 digit phone number starting with the area code"

 

Please let us know what happens in your case.

RogersArthur

 

 

 

Happy01
I Plan to Stick Around
Posts: 14

Re: How do I reach a live person to speak to at Rogers?

I 'press 4' and do not get connected to a live person - even if I type '0" ten times....

RogersArthur
Retired Moderator
Retired Moderator
Posts: 385

Re: How do I reach a live person to speak to at Rogers?

Hi @Happy01  

 

Thank you for your patience.

 

Pressing 4 from the automated choices should prompt you to enter your pay as you go 10 digit phone number starting with the area code.

 

• What happens right after you enter your 10 digit phone number?

• Do you receive another automated message to hold or re-enter your number?

• Has it worked for you in the past? If so when and what has changed since the last time it worked?

• Are you placed into a Que that tells you all the agents are busy the next representative will be with you shortly?

• Or are you given more choices after you enter your phone number, suggesting you press 0 to speak to a live person?

 

I've sent you a private message from our @CommunityHelps, the next time you're online if you'd like us to look further into your issue please reply to the private message via the envelope icon which appears in the top right hand side of your screen.

 

Let us know,

RogersArthur

 

Shagedorn
I Plan to Stick Around
Posts: 8

Re: How do I reach a live person to speak to at Rogers?

WRONG.  You do not get a live person to talk to at Rogers payasyougo line.

 

I went into the store yesterday to purchase my $100 voucher for the next year on pay-as-you-go.  I was told by the store personnel that that service is being discontinued.  However, you could buy a voucher for $180 that would do the same thing.   Excuse me...an 80% increase???????

So I went home and got on the website to see if this was true.  I was directed from the chat to the pay-as-you-go phone number yesterday.Calling the Pay as you go phone number DOES NOT give you a real person to talk to.  All you get is automated information at all FOUR options.  Pressing ZERO doesn't work either.  You hear "Sorry.  I did not receive a VALID response!"

 

My sons say there are other better and less expensive options out there for the little use we make of our cell phone.

Goodbye, Rogers.