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How do I reach a live person to speak to at Rogers?

Happy01
I Plan to Stick Around

How do I reach a live person to speak to at Rogers?

 

***edited labels***

49 REPLIES 49

Re: How do I reach a live person to speak to at Rogers?

Shagedorn
I Plan to Stick Around
Thanks.  I’ll try again instead of pressing 0.

Re: How do I reach a live person to speak to at Rogers?

Been trying to get ahold of you for a week and a half for upgrade promo

Re: How do I reach a live person to speak to at Rogers?

Hi @Perster

 

Welcome to Community Forums!

 

I realize the wait times haven't been ideal this holiday season.

 

We can assist you with your upgrade, please to reach out to us via PM @CommunityHelps and we'd be happy to assist you.

 

For more information on our Private Message system, take a look at this page.

 

 

RogersPrasana

Re: How do I reach a live person to speak to at Rogers?

Shagedorn
I Plan to Stick Around

I called the number and selected 4, 4, then 1 and it took very little time for someone to answer.  I was able to explain my concern and she was able to answer all my questions and solve the problem.

Re: How do I reach a live person to speak to at Rogers?

57
Resident Expert
Resident Expert

@Shagedorn :  The number I provided in post 41 is for PAYGo only.  I'm not sure that's what @Perster is after.  Near the bottom of the main Rogers page is a contact us link, which indicates the many ways you can contact Rogers.

 

https://www.rogers.com/consumer/support/contactus



Re: How do I reach a live person to speak to at Rogers?

to reach a live agent, call 1-800 575-9090, choose option 4, then option1

Re: How do I reach a live person to speak to at Rogers?

@Renee-Louise : I believe it's 4-4-1 for PAYGo, as mentioned earlier in this thread.  Other contact information is found on the following link:

 

https://www.rogers.com/consumer/support/contactus



Re: How do I reach a live person to speak to at Rogers?

Renee-Louise
I've Been Here Awhile
good to know.I spoke to someone at pay as you go this morning and asked how to directly reach them instead of going through menu and 4 + 1 is what they told me, but I have not tried it, so thanks for the clarification. My bad. Just repeating what Rogers had told me (rolls eyes). 🙂