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How do I reach a live person to speak to at Rogers?

Happy01
I Plan to Stick Around

How do I reach a live person to speak to at Rogers?

 

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49 REPLIES 49

Re: How do I reach a live person to speak to at Rogers?

Happy01
I Plan to Stick Around

Many thanks for your response, Gdkitty!

Re: How do I reach a live person to speak to at Rogers?

Current wait time for phone support is in excess of one hour.   Current wait time for Live Chat is more than one hour.  After an hour on the phone, I was told to reboot my PVR, which I had already done.  Looks like only way to get help is to unplug PVRs and take them to a store.

 

Re: How do I reach a live person to speak to at Rogers?

Happy01
I Plan to Stick Around

Waiting an hour to speak to someone is not acceptable.  What happened to Customer Service?

Re: How do I reach a live person to speak to at Rogers?

Customer service is the reason it is one hour. There would have been one hour worth of customers to serve before we could take your call.

 

I would suggest calling in the evenings if you're looking to speak to Care. It has been relatively quiet in the evenings lately so I hear.

Re: How do I reach a live person to speak to at Rogers?

Meowmix
I'm a Trusted Advisor
Hello @Happy01

This is normal. It happens with most companies if they are busy assisting other customers. They can't hang up to serve you if someone else on the line is in need of help. Also it could be that they are low on staff due to sickness, days off, vacations and such. Evenings and some times in the mornings are the best to call.