How do I reach a live person to speak to at Rogers?

[Happy01]

How do I reach a live person to speak to at Rogers?

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[Shagedorn]

Thanks.  I’ll try again instead of pressing 0.

[Perster]

Been trying to get ahold of you for a week and a half for upgrade promo

[RogersPrasana]

Hi @Perster

Welcome to Community Forums!

I realize the wait times haven't been ideal this holiday season.

We can assist you with your upgrade, please to reach out to us via PM @CommunityHelps and we'd be happy to assist you.

For more information on our Private Message system, take a look at this page.

RogersPrasana

[Shagedorn]

I called the number and selected 4, 4, then 1 and it took very little time for someone to answer.  I was able to explain my concern and she was able to answer all my questions and solve the problem.

[57]

@Shagedorn :  The number I provided in post 41 is for PAYGo only.  I'm not sure that's what @Perster is after.  Near the bottom of the main Rogers page is a contact us link, which indicates the many ways you can contact Rogers.

https://www.rogers.com/consumer/support/contactus

[Renee-Louise]

to reach a live agent, call 1-800 575-9090, choose option 4, then option1

[57]

@Renee-Louise : I believe it's 4-4-1 for PAYGo, as mentioned earlier in this thread.  Other contact information is found on the following link:

https://www.rogers.com/consumer/support/contactus

[Renee-Louise]

good to know.I spoke to someone at pay as you go this morning and asked how to directly reach them instead of going through menu and 4 + 1 is what they told me, but I have not tried it, so thanks for the clarification. My bad. Just repeating what Rogers had told me (rolls eyes). 🙂