How do I reach a live person to speak to at Rogers?

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Happy01
I Plan to Stick Around
Posts: 14

How do I reach a live person to speak to at Rogers?

How do I reach a live person to speak to at Rogers?

 

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ShakTiburon
Rogers Employee
Rogers Employee
Posts: 992

Re: How do I reach a live person to speak to at Rogers?

Hello @Happy01

 

Call customer service at 1 888 ROGERS 1 which is 1 888 764 3771

 

That's the general line for Live person.

 

Were you looking some department in particular?

Is it a online myRogers Inquiry? Live Chat is able to assist with you that more in depth.

 

or if you meant like Live as in in-the-flesh... than a Rogers Store would be your next option.

You can find the nearest Rogers store by going at the bottom of the page and clicking on "Store Locator".

 

Hope this helps.

Cheers.

 

Edit: Edited Format & Colors

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ShakTiburon
Rogers Employee
Rogers Employee
Posts: 992

Re: How do I reach a live person to speak to at Rogers?

Hello @Happy01

 

Call customer service at 1 888 ROGERS 1 which is 1 888 764 3771

 

That's the general line for Live person.

 

Were you looking some department in particular?

Is it a online myRogers Inquiry? Live Chat is able to assist with you that more in depth.

 

or if you meant like Live as in in-the-flesh... than a Rogers Store would be your next option.

You can find the nearest Rogers store by going at the bottom of the page and clicking on "Store Locator".

 

Hope this helps.

Cheers.

 

Edit: Edited Format & Colors

View solution in original post

Gdkitty
Resident Expert
Resident Expert
Posts: 14,338

Re: How do I reach a live person to speak to at Rogers?

There is the automated things on the phone.. as it trys to get you to the RIGHT person... not eveyone on the phone can do the same stuff.

An account person, cant do tech support.. etc.
Even on account stuff, etc.. there are sometimes some things where cellular, or certian services are seperate.

So you should really go through the menu prompts to help you get to the right end point.


If not, even though its not part of the menu prompts.. i beleive you can just spam ZERO, and it will get you to a live person.. but they MAY  have to try and tranfer you



ShakTiburon
Rogers Employee
Rogers Employee
Posts: 992

Re: How do I reach a live person to speak to at Rogers?

Spam Zero lol - That doesn't always work. The system still needs to know if its billing or technical before you can spam it 😛

Happy01
I Plan to Stick Around
Posts: 14

Re: How do I reach a live person to speak to at Rogers?

Thank you so much for the telephone number - I did not find that number on their website.  I managed to get through to a person.  I was not able to use LIVE CHAT because it was a Pay-as-u-go' issue.  Thanks again.  Mary

ShakTiburon
Rogers Employee
Rogers Employee
Posts: 992

Re: How do I reach a live person to speak to at Rogers?

You are super welcome Mary/@Happy01!

Happy01
I Plan to Stick Around
Posts: 14

Re: How do I reach a live person to speak to at Rogers?

I appreciate your response to my question very much, Shak Tib - it was very helpful and I had my question answered when I called that number.  Thanks again.  Happy01

ShakTiburon
Rogers Employee
Rogers Employee
Posts: 992

Re: How do I reach a live person to speak to at Rogers?

Always here to help,

Please ask us any question if needed!

Cheers!

Happy01
I Plan to Stick Around
Posts: 14

Re: How do I reach a live person to speak to at Rogers?

Thanks, Shak!

ShakTiburon
Rogers Employee
Rogers Employee
Posts: 992

Re: How do I reach a live person to speak to at Rogers?

You're welcome @Happy01