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How do I get my 'Bonus' channel?

zx900rrr
I'm Here A Lot

The link in My Rogers to 'change my bonus channel' is a dead link that leads nowhere. Therefore I'm paying for bonus channel that I can't get.  I was told I would be able to get and change my bonus channel myself whenever I want.  Now after trying at a Rogers Store, I'm being told I have to call in to get my bonus channel. So, I will have to call in - wait in the queue forever, to get my bonus channel or anytime I want to change the bonus channel???? are you kidding me?  

 

Rogers takes the $400 bucks a month I give them to pay for debacles like Shomi - an absolute disgrace... (who's pathetically stupid idea was it to go up against Netflix?)  and in return I get horrible services, web interfaces that don't work, super high compression on the TV signal that causes pixelation and artifacts.... it's mind-blowing how bad this company is. All while the Canadian government protects them from competitors coming in and doing it right so the consumer can get decent product at a reasonable cost.... what a racket.

 

 

***Edited Labels***

1 ACCEPTED SOLUTION

Accepted Solutions

Re: How do I get my 'Bonus' channel?

Hello @zx900rrr,

 

For now, you must either contact customer service to change/set your bonus channel or, you can reach out to us @CommunityHelps via PM to assist with as well. You can change your bonus channel once per billing cycle and the change is effective immediately.

 

Our private messaging system is explained in this blog.

 

Cheers,

RogersCilio

View solution in original post

25 REPLIES 25

Re: How do I get my 'Bonus' channel?

RogersPrasana
Retired Moderator
Retired Moderator

Hi @zx900rrr

 

Thanks for reaching out on Community Forums!

 

Definitely understand your frustration with trying to select your channel. We can definitely assist with changing your Bonus Channel option, please reach out to us at @CommunityHelps next time you're online.

 

 

RogersPrasana

Re: How do I get my 'Bonus' channel?

So, how do I set or change my bonus channel?

The link on My Rogers is an internal 500 error.

 

Some instructions would be helpful

Re: How do I get my 'Bonus' channel?

Hello @zx900rrr,

 

For now, you must either contact customer service to change/set your bonus channel or, you can reach out to us @CommunityHelps via PM to assist with as well. You can change your bonus channel once per billing cycle and the change is effective immediately.

 

Our private messaging system is explained in this blog.

 

Cheers,

RogersCilio

Re: How do I get my 'Bonus' channel?

Signed up and had installed popular TV and gigabi inernet last week.  The rep who i signed up with selected LeafsTV as my bonus channel and said it can be changed later.  How do I go about doing it.  In my account online, there is a button to change bonus channel.  I select it, and i can select a new channel, but it appears to go through placing a new order?  is this the correct way to do it?  If I click through and submit, its not going to mess anything up, just change the bonus channel?

 

 

Re: How do I get my 'Bonus' channel?

 

Hello, @gcw23

 

Thank you for posting your query in the Community. You can change the bonus channel once per billing cycle, we can assist you with it. Please send us a private message at @CommunityHelps. Please check our blog if you require assistance with the private messaging.

 

Cheers,

RogersMoin

Re: How do I get my 'Bonus' channel?

 

trying to change my bonus chanel and nothing works and this form says to fill this out

but that's the only message I see in this forum -

Re: How do I get my 'Bonus' channel?

 

Hello, @steric

 

Welcome to the Rogers Community Forums! Smiley Happy

 

Thank you for posting your concern in the Community. You can change the bonus channel on your TV package once per billing cycle by following the steps below;

 

  1. Log in to your MyRogers account.
  2. Click Usage & Services and select TV from the drop-down menu.
  3. Scroll down to My TV Package and select Change Bonus Channel.
  4. Scroll down to Pick your bonus channel, select your new bonus channel and click CHECKOUT.
  5. Confirm your contact information, select your preferred callback time, and click Continue.
  6. On the ORDER SUMMARY page, click Submit.

 

A confirmation page will display your order details. The changes will take effect within an hour.

 

If for any reason you are not able to change the bonus channel, please send us a private message at @CommunityHelps so that we can access your account and make the change for you. Our private messaging system is explained in this blog.

 

Cheers,

RogersMoin

Re: How do I get my 'Bonus' channel?

I want to change my bonus channel

Re: How do I get my 'Bonus' channel?

Hello @DJEMBE56,

 

Thank you for your post and welcome to the Rogers Community Forums! 😃

 

I know how important it is to ensure your Bonus channel is set up to something you like. We can get that changed for you now! Please send us a private message @CommunityHelps the next time you're online and we can gain access to your account and make the changes for you.

 

For more information on our private messaging system check out our blog.

  

RogersTony

Re: How do I get my 'Bonus' channel?

Why does it say it's going to cost me and cost me the regular price too to change bonus channel, I got a discount on my TV package and thought it's free to change bonus channel?

Re: How do I get my 'Bonus' channel?

Pauly
Resident Expert
Resident Expert

@Jayzino wrote:

Why does it say it's going to cost me and cost me the regular price too to change bonus channel, I got a discount on my TV package and thought it's free to change bonus channel?


probably just a mistake. It's been said that you can change the bonus channel by simply calling in to Rogers Cable and have them do it for you



Re: How do I get my 'Bonus' channel?

suesoney
I've Been Here Awhile
How do I select a bonus channel? I wa given a list of bonus channels but all are not active.

Re: How do I get my 'Bonus' channel?

Hello @suesoney,

 

Welcome to the Rogers Community and thank you for your post!

 

Being able to obtain an additional channel, that comes as part of your Cable package, is definitely something we want to help you benefit from. The list of Bonus channels actually depend on your Cable package.

 

To get a list of the active Bonus Channels follow these steps:

 Sans titre.png

 

You’ll need to contact customer service to change your bonus channel. You can change your bonus channel once per billing cycle. The change will be effective immediately.

 

For more information, visit our TV Packages FAQs support article. Smiley Wink

 

Hope this helps!

 

RogersMaude

Re: How do I get my 'Bonus' channel?

This is not working.  Please let me know how I change my bonus channel ASAP (without waiting on the phone for more an hour).

Re: How do I get my 'Bonus' channel?

Hello @champagnekisses,

 

I can imagine how having to wait a long period of time on the phone to speak to someone just to change your bonus channel is less than ideal. 

 

You can follow the steps listed in Post 8 in this thread for the self-serve steps to change your bonus channel. If that doesn't work then feel free to send us a Private Message to @CommunityHelps so we can pull up your info and change it for you on our end.

 

If you are not familiar with our Private Messaging system please check out our Blog.

 

I hope this helps! 😃

 

RogersTony

 

Re: How do I get my 'Bonus' channel?

BS
I'm a Senior Advisor

Just an update from my test just now @RogersTony  The self serve option for bonus channel changes -

 

The link to change bonus channel is there, but it takes me to the page to change my package, not to choices of bonus channels.  With the removal of the bonus channel in the package (even with the change today on the shop site - the option does not exist anymore).

 

 

Please confirm that the self serve option is still available and how to get to it - I did the change a package and it does allow you to change packages, but then give no option for bonus channel, just provides the option for checkout and warning that you can't go back to your old package.

 

Also, something I noticed, is that there is no warning of what you may lose by changing channel packages or plans.

 

I certainly wasn't going to proceed to check what happens, but I would hope that the final change does not go through without a call back from Rogers, as the TV broadcast code requires that the company involved MUST advise the customer of any lost pricing discounts, or channel options, and any other changes from your previous plan that reduces savings or services by making a change - a warning that you can't go back is not acceptable under the tv broadcasters code under CRTC.

 

I may be wrong, but the option of changing bonus channels does not seem to be available under self server, so I guess either contact @CommunityHelps, or contact a CSR at Rogers via the various channels of Chat, Facebook mesenger, phone call, twitter PM - all listed under contact us - be sure to go to changes for home services for changes or additions of services to get the right group.

 

Also, this help page https://www.rogers.com/customer/support/article/tv-packages-faqs is currently a blank page, so there is no help provided for dealing with channel packages and changes.

 

So, for clarification, is the self serve option gone, and given the response of CSR's described above, I wonder if things have changed, or they are responding to the reported changes presented earlier this week about removal of bonus channels from the packages.

 

Looking forward to hearing the update - I have a bonus channel, so would appreciate knowing my options if I decide to change it at some point in the term of my contract.

 

If a change has occurred, as a customer, we have not been advised.

 

Thanks for any confirmation available.

 

Bruce

Re: How do I get my 'Bonus' channel?

Hey Bruce,

 

Thanks for posting! As usual, we appreciate your input and value your feedback.

 

Thanks for notifying us that the "TV Packages FAQs" support article does not seem to display correctly. We'll update the link when we have more information.

 

Please reach out to one of our representative or send us a PM for assistance with your Bonus Channel selection or any changes you would like to bring to your cable package.

 

Regards,

 

RogersMaude

 

Re: How do I get my 'Bonus' channel?

Square
I'm a Reliable Contributor

The link you gave doesn't let me view my bonus channels.   Where is a list of these channels?  I want to change mine on the 16th of December.

 

Thank you.

Re: How do I get my 'Bonus' channel?

Hey @Square,

 

Thank you for your post!

The Bonus Channels list no longer appears on our TV webpage because they no longer come with our new cable packages.

 

Customers who subscribed to the packages between August 9, 2016 and December 3, 2018 have a bonus channel included in their Select, Popular and Premier TV Packages.

 

To view the Bonus Channels list, click here or access the following page: https://roge.rs/2B92a9b.

 

The option to modify your choice should be available through MyRogers by December 16th, but if you would like us to do it, don't hesitate to send us a PM.

 

Cheers!

 

RogersMaude

Re: How do I get my 'Bonus' channel?

Kim17
I've Been Here Awhile

I want to change my bonus channel

 

I have tried several times to change my bonus channel online.  I have had this TV package for some time now and I have not had success when trying to change the bonus channel.  The page to do so online just crashes.  What channels can I choose from as I understand there are limited choices available.

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