How do I change the DNS server on the SMC SMCD3GN router/modem?

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I've Been Around
Posts: 1

How do I change the DNS server on the SMC SMCD3GN router/modem?

How do I change the DNS server on the SMC SMCD3GN router/modem?  I get alot faster internet response from a DNS server from openDNS.

 

 

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I Plan to Stick Around
Posts: 69

Re: How do I change the DNS server on the SMC SMCD3GN router/modem?

At the risk of putting my foot in it,   I cannot find any reference in the SMC manuals  (either the Rogers specific version or the Generic version)  to changing the DNS address setting within the router itself.    This is odd, because DLINK and LINKSYS routers all have the facility build into the router and it' easily accessible and easily changed.

 

You did not mention what OS you are using.   The SMC manual explains configuring the Windows network settings  from page 20 onward.  It goes into the network settings for the Windows versions now in use.   You can specify an alternate DNS address within the windows setup,  but I am not sure if the router (with the Rogers custom firmware) will accept these setting being passed to the router from the computer.   It's worth a try.  Post back if you are successful in changing the DNS server address  using the windows configuration.  I'm sure others would like to know.

 

You might also want to try the GOOGLE public DNS servers.  They can be found at 8.8.8.8 and 8.8.4.4    I used OpenDNS for a while but in a few cases,  it failed to thrive and directed me to some pretty odd locations.   The google DNS keeps its opinions to itself and seems pretty fast compared to the Rogers server which sometimes appears to take rather long coffee breaks.

 

 

I Plan to Stick Around
Posts: 124

Re: How do I change the DNS server on the SMC SMCD3GN router/modem?

I just received this modem and also am wondering how to change the DNS settings on the DHCP server.

 

Brutal that they dont allow it but I know why....Rogers wants you to use their garbage DNS servers that hijack any typos so they can get ad revenue from us as well. Plays havoc with VPN connections too.

 

I am going to have to setup my own DHCP server I guess so I can use Googles DNS servers or just use my old router for now.

 

Pity they force you to upgrade to a garbage router to use their higher tier service and dont let you get the most out of it.

Retired Moderator RogersAndrew
Retired Moderator
Posts: 29

Re: How do I change the DNS server on the SMC SMCD3GN router/modem?

Unfortunately there is no option to change your DNS settings within the SMC Gateway options, but if you'd like to use an alternative one, you can just apply it to your NIC settings by going into the properties, tcp/ip, and enter a manual DNS server address.

I Plan to Stick Around
Posts: 69

Re: How do I change the DNS server on the SMC SMCD3GN router/modem?

@RogersAndrew

 

Perhaps you can suggest to the powers that be at Rogers that they contact SMC and have them ADD the DNS utility to the next version of the SMC firmware.   Not having that very basic function in a router is like getting a new toy without the batteries. 

 

This is yet another reason why Rogers should open up the network to stand alone modems and let the customer deal with the network behind the modem.    Rogers cannot be all things to all people,  and the reputation Rogers has so far in dealing with problems,  (mostly self inflicted)  is enough to scare anybody off putting the health and safety of their network and computer in your hands.   This SMC fiasco is a prime example....  Rogers has decided to take responsibility for people's networks by forcing them to use an over priced, underpeforming piece of hardware,  with questionable capabilities.  

 

When problems come up,  and it seems that there are PLENTY of problems,  Rogers doesn't know how to deal with them!  Tickets get opened and closed,  and everything moves at glacier like speed and you never get the job done!   

 

 All this is doing is creating huge  frustration for the customer, and no fix is being provided, and from some reports,  tech support is either denying that there is any problem,  or telling people "tough darts,  we aren't gonna fix it".   Your customers are not stupid,  and while we Canadians are generally patient, even tempered people,  this IS going to blow up in your faces one of these days.  

 

How about it Rogers.   When will you pick up you act and provide the customer with a choice in who looks after his network and give them the service they are paying (and paying a premium)  for ?  

 

While this forum is useful for people to be able to compare notes,   the input from Rogers in most cases is just more of the typical Rogers line,  some talk, a few suggestions that have nothing to do with the "ROGERS" root cause of the problem, and no concrete action or results.

 

 

 

Retired Moderator RogersAndrew
Retired Moderator
Posts: 29

Re: How do I change the DNS server on the SMC SMCD3GN router/modem?

Hi skutflut,

 

I understand your frustration but to make the SMC Gateway more user friendly and uniform across the board, various functions have been disabled for the customer-facing options page. Like any router on the market, the SMC Gateway does have the ability to enter a manual DNS server address but only when logged into with admin credentials which is not available to customers. A suggestion has been made to make the option available but it's not up to our front-line support staff.

 

As mentioned previously, you can still use the DNS server of your choice by manually entering it on your computer. In the end, there is no difference between entering the address in the router settings or on the computer itself. The computer will poll the manually entered DNS server regardless of what is entered on the router.

 

Also, you do have the option of disabling gateway functions on the SMC Gateway to turn it into a regular modem, thereby allowing you to add a router of your own choosing to your network. If you'd like to take this option, a call or chat to our support staff will be able to disable it for you.

 

Phone: 1-888-764-3771

Live Chat: http://echat.rogers.com

 

I Plan to Stick Around
Posts: 69

Re: How do I change the DNS server on the SMC SMCD3GN router/modem?

@RogersAndrew

 

Please refer to my several previous posts in this forum concerning the SMC combo unit.   I buy my modems.  If I buy my equipment,  I expect to have administrative control over it.  If Rogres expectes me to buy  a piece of equipment for use on their system, and then tells me that because its on their system  I have no control over the equipment i OWN,  that is not acceptable to me.  You mention that other functions may be disabled to the user, also not acceptable to me.   

 

I am concerned with the performance of my home network  not with Rogers network.  From many of the posts here,  it seems that Rogers is also not concerned with their network.     Disabling any router functions that affect my ability to do what I want  in my home network  simply reinforces my position that Rogers will not be involved in my home network setup nor will I allow them to administer my home network in any way. 

 

The SMC unit is twice the cost of a modem, and is substandard in performace probably due to half baked firemware.    As mentioned in other posts,  I am not willing to pay twice the price for half the quality, and then have to disable half the function of the unit to get it to MAYBE perform properly.  From all reports here and in other venues,   the SMC is a poor choice as far as the user is concerned.  I won't be buying one now or ever.  

 

When Rogers offers a standalone DOCSIS 3 modem,  let me know.   If that does not happen by the time my current agreement runs out,  then I will look elsewhere as other  third party cable suppliers do allow the Motorola DOCSIS3 unit to be used on their system,  at a lower price, and  with a over double the bandwidth allowance.   

 

Hopefully,  you will not censor this post because I mentioned that there are alternatives out there.   I have had two posts censored  in the past for that reason.   If this post is to be censored and removed, even though it is a discussion of technical merit and value options,   then remove my membership from the forum at the same time.

 

Skutflut

I Plan to Stick Around
Posts: 124

Re: How do I change the DNS server on the SMC SMCD3GN router/modem?

Well isn't this interesting. I was in the router today to make the changes so my old router could act as the DHCP server and now the option to "assign dns manually" has shown up! Makes things easier now. Looks like it was updated on the 23rd.

 

Time:11/23/10 07:15:28, Level:notice, ContentSmiley FrustratedW download Successful - Via NMS

 

Still can't add DHCP reservations but is fine...this is a small but big improvement.

 

 

I Plan to Stick Around
Posts: 69

Re: How do I change the DNS server on the SMC SMCD3GN router/modem?

Is there any method of blocking firmware updates with the SMC unit?  This business of pushing firmware revisions on what seems to be a weekly basis without people's knowledge is probably causing all 90% of the grief.  

 

At the very least,  Rogers/SMC should be obliged to email customers and advise them of  update availability and let them decide if they want it or not.   I suppose  that would remove the ability for Rogers to control the customers computer and network.  

 

Reminds me of the little scandal that occured with the Kindel electronic book.   People purchased a book,  loaded it onto their Kindel,  and then because of some rights issue between the publisher and seller,  the book was suddenly removed from the Kindel without any notice and without a refund to the owner until they raised hell.   I believe that ended up in a lawsuit. 

Retired Moderator RogersAndrew
Retired Moderator
Posts: 29

Re: How do I change the DNS server on the SMC SMCD3GN router/modem?

There is no way to block firmware updates to the SMC Gateway which is provided by the manufacturer. The updates are pushed automatically to ensure the integrity of the Rogers network and has nothing to do with controlling someone's computer or network. This fundamentally differs from your Kindle example, whereby books were deleted from customer devices. No such activity is occurring as a result of SMC firmware updates.