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Hitron not recognizing HP wireless Printer on Mac

cherylbenson
I've Been Here Awhile

Hitron not recognizing HP wireless Printer on Mac. I've reset/setup printer from scratch on Mac, and Hitrom doesn't recognized HP Lazer Wireless printer. been at this on/off several months, can't situp often or for long, and need macbookpro back in bedroom, hooked up to wireless printer (is in livingroom).  Using the USB, should it be a different cablee? That was the only one that would work setting it up on the mac, The service guy couldn't set it up when he was here either, if he even knew how.

 Read about the bridging, I shouldn't have to bridge, if I did it would be to another airport timecapsule, the last one burnt out the ethernet from old rogers modem it appears.

 

 

Should not have to by another router/airport timecapsule. Close to giving up and changing providers. 

 

Unable be out in livingroom often and be able to situp for periods of time, be patient for responses.

 

Thank you very much

 

***edited labels***

14 REPLIES 14

Re: Hitron not recognizing HP wireless Printer on Mac

Datalink
Resident Expert
Resident Expert

Hi,

 

What model of printer do you have?  Do you know if it has an ethernet port as well, and if so, is it close to the modem that you can connect the printer to the modem?  Just thinking that might be an easier way to solve this.  That would still allow you to print via wireless connection.  The problem with the Hitron Modem is the lack of Multicast support.  There is a thread here somewhere that lists instructions to get a wireless printer running with the Hitron, just have to find it.  Do you happen to have a router around that you might not be using for anything at the moment?



Re: Hitron not recognizing HP wireless Printer on Mac

cherylbenson
I've Been Here Awhile

Says printer OFFLINE, ethernet or USB. I noted in some other posts problems with HP or printers wireless, and were reset, or something. I already reset several times, and reloaded the HP setup from scratch.  I noted another  Regular Contributor said she, think it was a she (GD_KITTY), said she had HP printer, thou she didn't give for her's HP. Appears to be quite a few problems with wireless printers and the Hitrom.

Printer is HP lasterjet professional M1217

 

Prior Airport timecapsule that burnt out had router. Don't have another one presently. I would get another airport timecapsule, but it's $400. Using external hard drive for timecasple backup. I already checked quite a few threads, posts, one lady resident seems to know her stuff and says she has an HP printer. I don't recall seeing instructions to hook up wireless printers. Was very easy setup on burnt out airport timecapsule. I can only sit up here for short periods of time btw.  

 

Thank you for you response, much appreciated. Hope the thread with instructions can be found

Cheryl

Re: Hitron not recognizing HP wireless Printer on Mac

(I am a he by the way, not a she 🙂 )

 

I did not leave instructions with mine.. as while i have an HP... in later threads i realized.. that while i am using my rogers router as a WIRED router.. i am using my own wireless router as an access point.. it is doing all the wireless work.. so it is a different setup, and some of the same problems may not arrise.

 

I have heard since, of a few that HAVE got it working more recently.

 

BIGEST thing period with it..

Is that often when doing the setup on the printer.. is sets up just with DHCP.   It gets an IP address from the rogers router.

BUT after a period of time, or after a reset.. the printer will go and renew the address.. HOPEFULLY grabbing the same IP.. but doesnt always.
The problem is then, that the printer setup on the PC/MAC, is pointing often to the IP address of the IP it was on BEFORE... well its not there anymore, so cant print.
One thing to make sure.. is after the printers INITIAL setup.. (which may need to be done AGAIN.. hard reset and start from scratch), is going into it, and changing it to a STATIC ip address



Re: Hitron not recognizing HP wireless Printer on Mac

cherylbenson
I've Been Here Awhile

thank you for info. I found the DHCP under wireless, Access Control. Can not see any option to change to STATIC. You have another router (which would have been, or be airport time capsule for me - I see this suggested to many and bridging, I was told on the phone weeks ago, had nothing to bridge to - the hitron should be doing both by itself. The ratings on futureshop are very poor mostly (even $100 cheaper).

 

1- So

- I need another router, but I am already pay monthly atm for rogers new supposed improved wireless modem/router

- I need to reset printer yet again from scratch after I get said $400 airport timecaspule

 

2-you are using  rogers routers as a WIRED router, what do you mean by that please?

 

3- using your own wireless router as access point - doing all the wireless work (which the airport timecapsule did just fine with the old modem)

Should not have to pay even more for another router because Rogers Hitron doesn't work properly.  Thank you for your time much appreciated. I will order airport timecapsule and consider my options . I've been with rogers 20 years, I expect better

 

Thank you very much. may post more when get airport timecapsule in, or change providers. I really don't want to leave rogers been with them so long.

 

 

Re: Hitron not recognizing HP wireless Printer on Mac

found link for connecting wireless printers to HITRON in a post, looking and wlill try as able. Notably this worked and then didnt work for PRIOR PERSON WHO TRIED IT

http://communityforums.rogers.com/t5/blogs/blogarticlepage/blog-id/CommunityBlog/article-id/351

Re: Hitron not recognizing HP wireless Printer on Mac

That is the blog that was created to detail the steps to connect to a wireless printer.  Here is another post with the same issue that you are having.

 

http://communityforums.rogers.com/t5/forums/forumtopicpage/board-id/Getting_connected/message-id/175...

 

So, if you follow the blog, you would create a name for the printer connection (make up a suitable name), enter an IP address, and I don't think that it necessarily has to be within the Hitron IP address range, and then enter the MAC address of the printer.  You would have to get this from the control panel of the printer, or print out a printer data sheet which would or should show its MAC address.  Enter that MAC address into the Hitron panel, and that should do it.  Once that is done, save the data and then turn off and restart the printer at least two times.  It might actually take more than two restarts.  If you display the IP address in the control panel of the printer after a restart you will know that the Hitron has assigned the IP address that you entered, and that the printer has accepted the address.  From that point it should be a matter of using the printer control panel in your pc or laptop to find the printer and in theory you should be good to go. 

 

Here is a link to the 1210 series printer manual:

 

http://h10032.www1.hp.com/ctg/Manual/c01760651

 

The manual indicates on page 21 that the IP address can be viewed. 

 

On page 42, it indicates that this series printer can be connected via ethernet to a router or modem.  As I was indicating earlier, if the printer is close enough to the modem, you could simply connect the two via ethernet.  You could still set a static IP address with it but from what I remember from another post somewhere, using an ethernet connection was easy to accomplish instead of fighting with the wireless connection between the two.  And, you still access the printer via wireless connection between the modem and your pc or laptop.



Re: Hitron not recognizing HP wireless Printer on Mac


@cherylbenson wrote:

thank you for info. I found the DHCP under wireless, Access Control. Can not see any option to change to STATIC. You have another router (which would have been, or be airport time capsule for me - I see this suggested to many and bridging, I was told on the phone weeks ago, had nothing to bridge to - the hitron should be doing both by itself. The ratings on futureshop are very poor mostly (even $100 cheaper).

 

1- So

- I need another router, but I am already pay monthly atm for rogers new supposed improved wireless modem/router

- I need to reset printer yet again from scratch after I get said $400 airport timecaspule

 

2-you are using  rogers routers as a WIRED router, what do you mean by that please?

 

3- using your own wireless router as access point - doing all the wireless work (which the airport timecapsule did just fine with the old modem)

Should not have to pay even more for another router because Rogers Hitron doesn't work properly.  Thank you for your time much appreciated. I will order airport timecapsule and consider my options . I've been with rogers 20 years, I expect better

 

Thank you very much. may post more when get airport timecapsule in, or change providers. I really don't want to leave rogers been with them so long.

 

 


1 )  Yes, you do pay for the rogers one.. but you would be paying for a modem PERIOD from them.. that it kind of can do everything else is a bonus for those who can use it.
Generally yes, i find it best to do a full reset on ANY sort of device like that when re-connecting it to things.  It prevents any WRONG info from one connection to another from carying over.

 

2 /3 )  There are 3 possible ways of using the rogers modem. 
- Full out it does everything.  All routing fuctions, on wired, does all the wireless, etc.

- Bridge mode, in which it is then just a MODEM portion only.. and your own router does all the other functions.

- A hybrid setup.   This is what i was talking about, and how i have it set up.  I have the Hitron doing all the routing functions, it assigns the addresses, etc.  But the wireless on it, is OFF.  Then i use my own router just as a wireless access point.  It allows the wireless devices to connect to the network... but all their routing, addresses, etc are assigned by the hitron

 

Generally yes, i agree that people shouldnt have to get extra.
BUT the wireless portion on these guys, is POOR.. its not very good. (on par with your cheap like $50 stuff).

Roger, and Bell, are about the ONLY people who provide these devices.... ANY other 3rd party internet provider ONLY gives you a modem, where you need to use your own router.  Why?  Generally your own works better.

Rogers does provide them for 'convienence'.. but really they only suit the BASIC users.. a few devices connecting, and thats about it.

 

As for setting the STATIC address..
While there are some ways via the Hitron to set it... really, i dont trust it.
Once you get the printer connected a first time (again, often after RESETING it), it will get assigned an initial address.
You can then often go into a web browser, then go to that address, and gives you a config for the printer via that interface.  In there, you can set the address on the PRINTER itself.



Re: Hitron not recognizing HP wireless Printer on Mac

frankb
I Plan to Stick Around

As of 10 days or so I am unable to print from MBP,IMAC AND MacBook to Samsung printers.
Three CPUs, 2 different OSs, two recent Samsung Laser printers. I can print on theses printers via AirPrint and if I set up a separate wifi net on Aitport no printing issues. Only the Hitron is common to all .Rogers support could not help.
Will request another Hitron Modem to see if I can eliminate the issue. All Samsung print drivers work on separate network.
Anyone have similiar issues with this modem?

Regards

Re: Hitron not recognizing HP wireless Printer on Mac

Gdkitty
Resident Expert
Resident Expert

Which exact model of hitron modem do you have?


And which firmware?


In the BETA firmware thread, there is discussion about this again on the hitrons.


From as far as i can tell, its a multicast issue (which is used it wireless printing, as well as stuff like chromecasts, etc), just on the hitron wireless.
I myself, have the hitron still in gateways mode but only wired, and use a seperate wireless router as an access point, and wireless printing works fine for me.

(where on my model, the regular CGN3, it DOESNT on its wireless)



Re: Hitron not recognizing HP wireless Printer on Mac

frankb
I Plan to Stick Around

 

Hitron Rocket....?

CGN3AMR

Firmware 4.5.8.20

H/W 1A

i asked the Rogers Tech when the firmware was last updated , they had no idea or record. At least at that level.

Apparently, each time it reboots it checks for firmware update.

i hooked up an Apple Airport Express as a sub net and connect all devices to the sub net and EVERYTHING was NORMAL. Everything worked as before the problem just occurred.

 

im about to ask for another modem from Rogers to see if that cures the issue. By you comment. It may be a global issue with Rogers and the Hitron modern/router.

I do not want to run my devices on the sub net as I want the speed I am paying for on the main net. Switching my devices (computers, mobiles etc) to the sub net each time I want to print is NOT ACCEPTABLE.

 

I was " upgraded "from the CGN3 a while back.

Your comments are appreciated Gdkitty.

 

i looks forward to your thoughts on replacing the modem/router and the issue.

do you have any workarounds?

 

Regards Frank

Samsung printers

B&W SCX-4623FW

COLOUR XPRESS C460FW

 

Regards

Re: Hitron not recognizing HP wireless Printer on Mac

frankb
I Plan to Stick Around

All printers and mobiles work fine on wireless.

i have had them also working USB and direct Ethernet.

the units are on 2.4 GH and are physically < 10 feet apart.

inhave printed , via wifi, anywhere in the Condo including outside on my deck and in the garage at the front.

the issue seems to be the protocol.

they all work ok on a sub net I set up.

see my posting earlier today further on

thanks for you input.

reagrds

frank

Regards

Re: Hitron not recognizing HP wireless Printer on Mac

Gdkitty
Resident Expert
Resident Expert

OK, i think that unit supports some of the newer beta firmware.

Though it sounds like the NEWEST beta may not work right again.. may be able to get one of the inbetween ones?

@Datalink is the better expert on the newer firmware, as has been working with rogers on getting some corrected.



Re: Hitron not recognizing HP wireless Printer on Mac. Problem fixed

frankb
I Plan to Stick Around

I exchanged the Hitron Rocket with firmware 4.5.8.20

for

HItron  Rocket with firmware 4.5.8.22 

 

note the the firmware version change higher.

 

reset printing systems and added printers.

 

MBP, IMAC and MB all work ok over wifi.

 

Thank you for your valuable comments.

 

much appreciated.  Kudos.

 

Regards Frank

 

 

 

Regards

Re: Hitron not recognizing HP wireless Printer on Mac. Problem fixed - more detail

frankb
I Plan to Stick Around

Essentially the issue seemed to be around the inability of the Ethernet/WiFi "system" to recognize the Apple OS , two versions on seperate Mac Systems,  Bonjour protocol during the search of the ethernet/wifi  printing devices. For some reason the printer Fax inereface information was always returned. Of course the Samsung printer drivers returned "backend failue" from the CUPS when tryin to print to the selected printer. Also the printer would go off line and could not be resumed.

Resetting the printers system and reinstalling made no dirrerence. Reinstalling all the software from the CD did not help the situation.

This problem occured with Hitron Rocket CGN3AMR H/W version 1A firmware 4.5.8.20

Exchanging the cable mobem/router for a Hitron CGN3AMR H/W version 1A firmware version 4.5.8.22

cured the issue. Bonjour function worked and returned the correct printer information.

If any Rogers Engineers/Specialists need further information please contact me via e-mail and provide a phone number for me to call.

Regards

73

 

Regards
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