Hitron CGN3 and xbox 360

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I've Been Around
Posts: 1

Hitron CGN3 and xbox 360

I have just upgraded my internet and was given a Hitron CGN3 modem and ever since i have been having problems with xbox live and getting kick from the net .. I have tried to port forward but is stays at nat : moderate and sometimes goes strict  I have rebooted and reset modem back to factory settings and still i only get moderate Nat and still getting kick from net well in game play .. Now this has Never been a issues with my last modem which was a smc... I have read that there is a problem with this modem and xbox live but have yet to find out how to fix this problem  I have called Rogers and they told me its xboxs problem and when i called xbox they say it the modem So again i just called rogers and they say its still not their problem and if i want to fix it to down grade my service and go back to SMC modem as it does not support my service which is fiber 60 then he says i can cancel my service if i was unhappy with them.. I am at a lost here on how to fix this issue I did read some thing about bridge and not all sure how or what it does but the also talk about a router so i am guessing bridge is hooking modem and router  is this correct ??

 

Please any help would be gratefully appreciated

 

Thought i would add the DOCSIS WAN and the event page too see if it would help 

 

Downstream Overview Port ID Frequency (MHz) Modulation Signal strength (dBmV) Signal noise ratio (dB) Channel ID
1 597000000 256QAM -2.400 40.946 2
2 591000000 256QAM -1.900 40.366 1
3 603000000 256QAM -2.500 40.366 3
4 609000000 256QAM -3.000 40.946 4
5 615000000 256QAM -2.800 40.946 5
6 621000000 256QAM -2.500 40.946 6
7 633000000 256QAM -2.500 40.366 7
8 639000000 256QAM -2.000 40.366 8
9 645000000 256QAM -1.800 40.946 9
10 651000000 256QAM -2.000 40.366 10
11 657000000 256QAM -2.400 40.946 11
12 663000000 256QAM -2.300 40.946 12
13 669000000 256QAM -2.400 40.946 13
14 675000000 256QAM -1.600 40.946 14
15 681000000 256QAM -1.700 40.946 15
16 687000000 256QAM -1.300 40.946 16
17 693000000 256QAM -1.700 40.946 17
18 699000000 256QAM -1.700 40.946 18
19 705000000 256QAM -1.300 40.946 19
20 711000000 256QAM -1.000 40.366 20
 
Upstream Overview Port ID Frequency (MHz) BandWidth Modulation Type Signal Strength (dBmV) Channel ID
1 38596000 3200000 ATDMA 42.250 5
2 23700000 6400000 ATDMA 42.250 7
3 30596000 6400000 ATDMA 40.750 6
 
 
Docsis Logs

The docsis event logs is shown here

No Time type Priority Event
1 01/14/15 20:33:18 82000200 critical No Ranging Response received - T3 time-out;CM-MAC=84:94:8c:87:45:c0;CMTS-MAC=00:24:14:63:a4:c6;CM-QOS=1.1;CM-VER=3.0;
 
2 01/14/15 23:20:25 68010300 error DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=84:94:8c:87:45:c0;CMTS-MAC=00:24:14:63:a4:c6;CM-QOS=1.1;CM-VER=3.0;
 
3 01/14/15 23:20:25 68010600 notice DHCP Renew - lease parameters tftp file-bac10500010684948c8745c0 modified;CM-MAC=84:94:8c:87:45:c0;CMTS-MAC=00:24:14:63:a4:c6;CM-QOS=1.1;CM-VER=3.0;
 
4 01/16/15 15:00:49 82000200 critical No Ranging Response received - T3 time-out;CM-MAC=84:94:8c:87:45:c0;CMTS-MAC=00:24:14:63:a4:c6;CM-QOS=1.1;CM-VER=3.0;
 
5 01/16/15 19:36:06 90000000 warning MIMO Event MIMO: Stored MIMO=-1 post cfg file MIMO=-1;CM-MAC=84:94:8c:87:45:c0;CMTS-MAC=00:24:14:63:a4:c6;CM-QOS=1.1;CM-VER=3.0;
 
6 01/16/15 19:36:33 73027100 error T6 Timeout and retries exceeded;CM-MAC=84:94:8c:87:45:c0;CMTS-MAC=00:24:14:63:a4:c6;CM-QOS=1.1;CM-VER=3.0;
 
7 01/16/15 19:36:33 73000200 critical REG RSP not received;CM-MAC=84:94:8c:87:45:c0;CMTS-MAC=00:24:14:63:a4:c6;CM-QOS=1.1;CM-VER=3.0;
 
8 01/16/15 19:37:09 90000000 warning MIMO Event MIMO: Stored MIMO=-1 post cfg file MIMO=-1;CM-MAC=84:94:8c:87:45:c0;CMTS-MAC=00:24:14:63:a4:c6;CM-QOS=1.1;CM-VER=3.0;
 
9 01/20/15 07:27:13 82000200 critical No Ranging Response received - T3 time-out;CM-MAC=84:94:8c:87:45:c0;CMTS-MAC=00:24:14:63:a4:c6;CM-QOS=1.1;CM-VER=3.0;
 
10 01/20/15 07:36:36 68010300 error DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=84:94:8c:87:45:c0;CMTS-MAC=00:24:14:63:a4:c6;CM-QOS=1.1;CM-VER=3.0;
 
11 01/20/15 07:36:36 68010600 notice DHCP Renew - lease parameters tftp file-bac10500010684948c8745c0 modified;CM-MAC=84:94:8c:87:45:c0;CMTS-MAC=00:24:14:63:a4:c6;CM-QOS=1.1;CM-VER=3.0;
 
12 01/20/15 19:23:23 82000200 critical No Ranging Response received - T3 time-out;CM-MAC=84:94:8c:87:45:c0;CMTS-MAC=00:24:14:63:a4:c6;CM-QOS=1.1;CM-VER=3.0;
 
13 01/20/15 20:40:28 90000000 warning MIMO Event MIMO: Stored MIMO=-1 post cfg file MIMO=-1;CM-MAC=84:94:8c:87:45:c0;CMTS-MAC=00:24:14:63:a4:c6;CM-QOS=1.1;CM-VER=3.0;
 
14 01/21/15 03:28:32 82000200 critical No Ranging Response received - T3 time-out;CM-MAC=84:94:8c:87:45:c0;CMTS-MAC=00:24:14:63:a4:c6;CM-QOS=1.1;CM-VER=3.0;
 
15 01/21/15 04:00:08 90000000 warning MIMO Event MIMO: Stored MIMO=-1 post cfg file MIMO=-1;CM-MAC=84:94:8c:87:45:c0;CMTS-MAC=00:24:14:63:a4:c6;CM-QOS=1.1;CM-VER=3.0;
 
16 01/21/15 14:13:53 82000200 critical No Ranging Response received - T3 time-out;CM-MAC=84:94:8c:87:45:c0;CMTS-MAC=00:24:14:63:a4:c6;CM-QOS=1.1;CM-VER=3.0;
 
17 01/21/15 14:49:12 84020200 warning Lost MDD Timeout;CM-MAC=84:94:8c:87:45:c0;CMTS-MAC=00:24:14:63:a4:c6;CM-QOS=1.1;CM-VER=3.0;
 
18 01/22/15 13:26:31 82000200 critical No Ranging Response received - T3 time-out;CM-MAC=84:94:8c:87:45:c0;CMTS-MAC=00:24:14:63:a4:c6;CM-QOS=1.1;CM-VER=3.0;
 
19 01/22/15 19:42:24 90000000 warning MIMO Event MIMO: Stored MIMO=-1 post cfg file MIMO=-1;CM-MAC=84:94:8c:87:45:c0;CMTS-MAC=00:24:14:63:a4:c6;CM-QOS=1.1;CM-VER=3.0;
 
20 01/24/15 07:40:16 82000200 critical No Ranging Response received - T3 time-out;CM-MAC=84:94:8c:87:45:c0;CMTS-MAC=00:24:14:63:a4:c6;CM-QOS=1.1;CM-VER=3.0;
 
 
 
THANKS AGAIN
 
 
***edited labels***

 

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Resident Expert
Resident Expert
Posts: 6,985

Re: Hitron CGN3 and xbox 360

Your downstream signal levels and signal to noise ratios are fine, as are the signal levels on the upstream side.  Its interesting though that you are getting no response recoreds of the the modem's ranging request out to the Cable Modem Termination System.  If you are in a house, can you check where the cable enters the home, or where a splitter might be installed in the basement, for a cable amplifier, grey or white in colour, about the size of a cigarette pack I think. 

 

Have you looked at the port forwarding instructions found online at:

 

http://portforward.com/english/routers/port_forwarding/HitronTechnologies/CGN3ROG/Xbox_Live_360.htm

 

 

Running the CGN3 in bridge mode essentially means turning it into a modem only and is nothing more than a deselection in one of the user interface pages for the CGN3 followed by an automatic reboot.  Then you would connect a router to Port #1 or #2 of the CGN3, and the router would then do everything, which includes firewall, port forwarding and triggering, traffic monitoring, etc, etc.  The benifit of a router is that your network beyond the router can't be seen by anyone, including tech support, and you have a device that has better capabilities and controls for things like port forwarding as required by XBox 360s, and other game consoles. 



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I'm an Enthusiast
Posts: 946

Re: Hitron CGN3 and xbox 360

Does the CGN3 allow me to do bandwidth control ? Want to manage the bandwidth of devices connected to the router
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Resident Expert
Resident Expert
Posts: 14,246

Re: Hitron CGN3 and xbox 360

Nope.

MOST routers dont monitor bandwidth controls. 

You need to go to the much higher end ones.. and even then its rare.

Need to go to custom firmware often to get that.
(or enterprise level routers, etc)



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I'm an Enthusiast
Posts: 946

Re: Hitron CGN3 and xbox 360

The TP link router can I wonder if the 3rd party firmware will on the asus routers. http://www.bestbuy.ca/en-CA/product/tp-link-tp-link-archer-wireless-ac-dual-router-archerc7/10283092...
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Resident Expert
Resident Expert
Posts: 14,246

Re: Hitron CGN3 and xbox 360

you would be best to look at say the website for dd-wrt or one of the flavors of it.. and see what their compatability looks like.