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Hitron CGN2-ROG Works Great!

Greyman666
I'm Here A Lot

Plugged it in, activated it, put it in bridged mode, plugged in my existing router. Done. Haven't touched it since.

2 EA4500 routers, one as an acccess point, gives me full house wifi coverage. Gigabit cable and several switches cover the wired devices.

Rogers Extreme with throughput as advertised. 

 

Very easy setup. Couldn't be happier.

 

 

***edited labels***

37 REPLIES 37

Re: Hitron CGN2-ROG Works Great!

Gdkitty
Resident Expert
Resident Expert
That's good to hear.

The big complaint you hear about these, is that the router part is poor.

As a modem, they work well, but as a gateway they do not. For the extra we pay for them to be a gateway, it should work well in that way as well.

At least we still do have the option of doing the bridged mode.

Re: Hitron CGN2-ROG Works Great!

Lygil
I've Been Here Awhile

can you help? I want to put it into bridge mode. What is the process?

 

**UPDATE**

 

Hey Lygil, 

 

In order to put the gateway into bridge mode please click the following link.

 

Thanks

Re: Hitron CGN2-ROG Works Great!

j2pc
I Plan to Stick Around

Time to replace my old rogers gateway....thanks Rogers for informing me that u guys have a new one :P. was getting annoyed of the older one. I can't believe I have to come to the forums for this info.

Re: Hitron CGN2-ROG Works Great! (When In Bridge Mode!!!)

FormerMember
I'm a Senior Advisor

@Greyman666 wrote:

Plugged it in, activated it, put it in bridged mode, plugged in my existing router. Done. Haven't touched it since.

2 EA4500 routers, one as an acccess point, gives me full house wifi coverage. Gigabit cable and several switches cover the wired devices.

Rogers Extreme with throughput as advertised. 

 

Very easy setup. Couldn't be happier.

 

 


The title of the thread here was very misleading. If the Hitron worked great, you would not have to put it in bridge mode at all. Gdkitty is correct. While it may function fine as a modem, the wireless component is garbage. The fact that you are using your own router really means that the unit is not working as advertised and will only work properly when you install a 3rd party router. This of course also means that you are not getting what you are paying for from Rogers. Conclusion - it does not work great at all!

Re: Hitron CGN2-ROG Works Great!

skinorth
I'm an Advisor

@Greyman666:

 

I admire your enthusiasm.  But as IHR and Gdkitty point out, if the Hitron functioned up to advertised specs, no bridging would be required. 

 

I think we need to stress to other Forum readers that your comments may reflect your experience, but the Hitron device does not work to its advertised capabilities, as promoted by Rogers.

 

There have been way too many comments by other Forum participants about the substandard WiFi performance for us to remain silent on this issue.

 

skinorth

 

Re: Hitron CGN2-ROG Works Great!

BugMaster
I've Been Here Awhile
1st; Disable wireless

2nd: In the initilization screen, Click Status > Capability.

in this screen Disable Residential Gateway and UPnP.

Modem will reboot and you will be in bridged mode.

Plug router in Lan1 and your set to go.

Worked for me.

Re: Hitron CGN2-ROG Works Great!

JohnDonaldson
I Plan to Stick Around

Regardless of whether it works, it should not HAVE to be done to work. Why did they do the switch to this new modem in the first place?

Re: Hitron CGN2-ROG Works Great!

one reason as a switch as a whole, is to move to newer technologies.

All their stand alone modems before, were DOCSIS 2 modems.

The modem part, of the new gateways, are DOCSIS 3.  What does this mean?  For the average user, not much that can be seen outright.  Pretty much, each modem has a # of channels that can be connected, to allow in/out streams.  the D3 ones have more UPSTREAM channels.  So in the end, these could provide better service/speeds potentialy. (at least from the modem part of it).

 

As for the GATEWAY part... i think the main reason.. its SUPOSED to make it easier for people.  The big issue always in the past is.. you get JOE BLOW non computer user.. you give them a modem, then they have to fiddle to get their own router, wireless set up etc.... its sometimes too  much for people.
Giving them a gateway... you give them an all in one package.. plug in and pretty much ready to go!

 

UNFORTUNATELY... the router part on these... rogers.. and pretty much ALL gateways across just about every ISP.. dont preform up to the same standards as 3rd party one.

 

This is the big argument by many (like my buddy IHR, hes the spearhead of the movement), that there should be at least available a stand alone D3 modem.

Re: Hitron CGN2-ROG Works Great!

techguy001
I'm a Reliable Contributor

I second that motion that we should be able to go back to modem only devices.

 

Besides the lower cost and lower power consumption, there is also an inherent security advantage in that setup with a separate modem and router.

 

Having said this given how much time has gone by I don't believe Rogers will ever listen to its customers on this matter anyway as they don't on many other things as well.   

Re: Hitron CGN2-ROG Works Great!

On Facebook today, Rogers claimed that they are "always open to review our services based on customers' feedback". Me thinks this is nothing but a patronizing comment and that if they truly cared about their customers, they would not be providing such useless gateway modems, without at least also providing a stand alone alternative. I will eat my words when they provide a decent stand alone D3 modem!

Re: Hitron CGN2-ROG Works Great!

Gdkitty
Resident Expert
Resident Expert
I think one of us needs to be there when you faint to catch you, if it ever happens 😛

I can understand why they want to provide the gateways, and for some thy may even work fine.
But as you said, they need at least or other alternative.

Re: Hitron CGN2-ROG Works Great!

DH_25
I'm Here A Lot

I have had nothing but issues with this unit.

 

Depsite upgrading my package, exchanging the Hitron twice, and having tech support visit my place, my internet speed has suffered dramatically since "upgrading" to this unit.

 

With the old unit I was able to stream video, play online games, and download with no issues at all. With the Hitron, I get nothing by incosistent (mostly slow) speeds and disconnectivity issues. I should add that my Desktop is connected via ethernet cable as well, so the poor WiFi argument does not hold weight here.

 

Not sure what else to do here, but very frustrated.

 

Anyone else experiencing the same?

Re: Hitron CGN2-ROG Works Great!

Gdkitty
Resident Expert
Resident Expert

There have been some that have reported the same.  There are others that have reported that they have had good speeds as well (hard wired or bridged mode).

I know you are hard wired, but is there wireless traffic going on at the same time as when the wired one is having issues.. i now at least some of the previous ones would drop out EVERYTHING when some wireless stuff went on.

(yes, while we shouldnt HAVE to..) its worth trying it in bridged mode with a 3rd party router.

Re: Hitron CGN2-ROG Works Great!

DH_25
I'm Here A Lot

Thanks GD.

 

Yes typically my hardwired desktop is running as well as a laptop and/or tablet or PS3 connected to WiFi. Perhaps if i try the bridged method this would relieve some of the WiFi pressure from the Hitron and increase my hardwire speed?

Re: Hitron CGN2-ROG Works Great!

Gdkitty
Resident Expert
Resident Expert

It is worth a shot.  While not ALWAYS fixing the problem.. in many cases it does.

Some people have found, that when these devices had too much wireless traffic.. since they are poor at doing the wireless, etc.. it would effect the whole device, and could drop out connections alltogether.

 

Often then doing wireless via a 3rd party router, will solve this.  Also gives you better range/speed on the wireless as well normaly.

 

(i dont have the hitron, i have the SMC, but they all suffer from the same things.  in my setup, i am still using the SMC as a router, but just using my own wireless router as an access point.. the SMC is still doing all the routing work.. and have zero problems.  I beleive alot, stems straight from the built in wireless)

Re: Hitron CGN2-ROG Works Great!

jays77
I'm a Trusted Contributor
I have the SMC801WG and it has worked like a charm since it was installed several years ago. In a three story hous we have had no undo problems with using the desktop and two or three laptops plus my daughters smartphone.
After reading this board, something tells me i won't be upgrading my internet package any time soon.

Re: Hitron CGN2-ROG Works Great!

DH_25
I'm Here A Lot

i'll give the bridge a try and let you know the result.

 

thanks for the feed back Gd

Re: Hitron CGN2-ROG Works Great!

wowsers53
I Plan to Stick Around

Could I use my dlink dir-655 for bridge mode?

Re: Hitron CGN2-ROG Works Great!

FormerMember
I'm a Senior Advisor

You can use any router you want if you bridge the modem. If your DIR-655 is a modem that you have used in the past and it worked well for you, there is no reason not to use it again. Almost any router out there would be better than the built in one provided by Rogers! 

Re: Hitron CGN2-ROG Works Great!

wowsers53
I Plan to Stick Around

Thanks IHR,

 

But when I Google DIR-655 bridge mode, there was a forum discussion where someone asked the same question only to be answered quite rudely by a D-Link tech that this router wasn't designed for this and that it would not work. I kinda find this hard to believe though but I would like to make sure before I begin this operation.

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