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Hitron CGN2-ROG Enhenced WiFi Modem issues

rabbit613
I Plan to Stick Around

I have been renting Motorola 5101 modem for almost 8 years. It worked very well. Since I knew my EXPRESS account can use 80GB/mon instead of 60G and upload speed can go to 2M  last week,  I called Rogers and asked why mine was still 60G. I was told I have to upgrade my modem. I have to pay $3 or $4 more to get 80G usage. I was forced to upgrade the Modem this monday. Then the nightmare started.

1. I returned the old Motorola and bought this Hitron CGN-ROG on Monday and plug it in. It worked for about 20 minutes. It failed to connect to internet. It showed "LOCAL ONLY". I called ROGERS. The rep said he can see my modem was connected to computer, it is the modem defective. He gave me the reference number. I went back to the store and changed second new modem.

2. The second modem didn't work when brought home. I called ROGERS again and again. Finally, at midnight one nice tech support man made the modem work ( or connected it to internet). But I couldn't open my home page --- google.com nor google.ca.  It was redirected to rogers.com. The internet worked for 13 hours, then if failed again. That was Tuesday, yesterday. I called ROGERS again. They connected it to internet again.

3. Today, the internet failed again. I called again. A tech support helped connected my modem to internet and told me he believes it is modem's problem and asked me to change it. Well, he seemed right. Ironically ,10 minutes later, when I was talking to ROGERS Customer service on my voip phone, the internet failed again. So my voip phone call was disconnected.  I went to the store and get the 3rd Hitron. It worked for 5 minutes. It failed again. This time I poke the "reset button" and reset the modem. It worked up to now, about 3 hours. 

    I am an Internet layman. I still don't know what problem it is. I still can't get on google , thesaurusdictionary and other website with Chrome. However, I can get those webs with IE or Firefox. I made the last call to Rogers. The rep suggested me to get a cisco modem. I want to get old returned Motorola modem back, but it is not possible. I  found only one ROGERS store rent CISCO modem nearby. I still want buy one because the rent is too expensive and will rise later. Another question is :will cisco work as well as Motorola? I was happy with rogers for 11 years except these 3 days, should I leave ROGERS? I am tired and frustrated. Hope  some can give me some advice.   Thank you.           2012-12-05

 

 

***edited labels***

132 REPLIES 132

Re: Hitron CGN2-ROG Enhenced WiFi Modem issues

That linksys router has been around for a while and there have been many different hardware versions produced.  The linksys page indicates that it is an 802.11g router, which means that its capable of 54 Mb/s.  I suspect that 54 Mb/s would cover the max rate of your data plan or be close to it.  My personal opinion would be to replace it with a new router, but.....you need to do some crystal ball gazing so to speak and look at all of the devices that you currently own to determine their specs, ie 802.11b/g/n and consider what you might buy in the not too distant future and then consider a router that would support those requirements.  I think the recommendation that you will find here is for an Asus router of some variety.  VivianM and Gdkitty will probably give you better advice in that regard as they are more familiar with the Asus routers.  Whatever router you do buy, if and when, ensure that it has external antenna and has gigabit WAN and LAN ports.

 

In the mean time, while you are deciding what to purchase, if you decide to do that, you might be able to use that router and see what sort of range it has around your home.  You should check to determine if there is a firmware update for it.  There have been a few security issues that have come up recently that have required companies to issues updates for their routers.  So, if you put it to use, check for any updates and run the update.  Can you have a look at the bottom of the router for the hardware version?  These appear to run up to version 8.



Re: Hitron CGN2-ROG Enhenced WiFi Modem issues

AnnetteN
I Plan to Stick Around

Thanks so much for this info, I'll check with GDkitty about the Asus.

Re: Hitron CGN2-ROG Enhenced WiFi Modem issues

AnnetteN
I Plan to Stick Around

Hello GDkitty, thanks so much for this information.  Datalink mentions that you would be best to advise me what Asus rounter to purchase. If you can suggest something for me, that would be great...

Re: Hitron CGN2-ROG Enhenced WiFi Modem issues

Well would likely need a LITTLE bit more info, to properly say narrow it down.

 

- Size of the house roughly (like sq footage)

- What devices are connecting to it (rough models would help, etc.. to narrow down WHAT they would need wireless wise.. wireless N, AC, etc)

 

One thing.. is that for REALLY GOOD wireless..  this is one area i have found where $$ talks.

There is a fair bit of difference between your lowest end unit $$ wise, and your high end...  in many cases night and day with range and performance.
To really set up a GOOD wireless infrastructure even in the home, spending a little more $$ can help ALOT with not having problems.

 

 



Re: Hitron CGN2-ROG Enhenced WiFi Modem issues


@Datalink wrote:

 I think the recommendation that you will find here is for an Asus router of some variety.  VivianM and Gdkitty will probably give you better advice in that regard as they are more familiar with the Asus routers.


Asus RT-AC68U. 🙂

 

Outstanding piece of hardware, great wireless performance, great software, and very, very, very futureproof in my view. Highly recommended.

 

(Let me put it this way: an Asus RT-AC68U with a CGN2 is what my parents use. After 10+ years of disappointing Netgears, Linksyses and D-Links, it's the first router I've been happy with...)

Re: Hitron CGN2-ROG Enhenced WiFi Modem issues

Well no doubt VivienM 🙂

Just wanted to know what the user was using.. if mostly older devices.. not a TECH heavy family, etc.. they may not use the AC.
Going down to the n66u or something might be better choice, save a few $$, especially this time of year 🙂



Re: Hitron CGN2-ROG Enhenced WiFi Modem issues


@Gdkitty wrote:

Well no doubt VivienM 🙂

Just wanted to know what the user was using.. if mostly older devices.. not a TECH heavy family, etc.. they may not use the AC.
Going down to the n66u or something might be better choice, save a few $$, especially this time of year 🙂


The thing is, I think right now is a very bad time to buy a high-end N router, even if you don't currently have any AC devices.

 

I suspect a nice AC router can go 5 years without becoming the bottleneck in your network. Maybe longer. Can you say that about the N routers, especially as the 150 megabit plan is already becoming the 'sweet spot' in the Rogers lineup for many, a trend that I expect will continue in the next 2-3 years? I need to do more testing (which is not easy because my N devices are Intel 4965s and 5300s), but I don't think it's possible to max out the 150+SpeedBoost with 2-stream 802.11n right now.

 

I am continually amazed at how many people still seem to be running Linksys WRT54Gs from 10 years ago. If that's the lifespan you're going for, why not spend the extra $50 or however much it is for the AC router?

Re: Hitron CGN2-ROG Enhenced WiFi Modem issues

Well thats just it.
the number of people still using LEGACY hardware like that...

Really, would need to see, what the AVERAGE plan is.
MOST of my closer group of friends is on rogers, other than one or two.   I am the ONLY one on the 60/10 plan. Everyone else is on LOWER speeds or more grandfathered packages.

If say 70% of people are on those speed plans.. other than internal interconectivity.. it is a waste of money. 
But again, thats just my opinion 🙂



Re: Hitron CGN2-ROG Enhenced WiFi Modem issues


@Gdkitty wrote:

Well thats just it.
the number of people still using LEGACY hardware like that...

Really, would need to see, what the AVERAGE plan is.
MOST of my closer group of friends is on rogers, other than one or two.   I am the ONLY one on the 60/10 plan. Everyone else is on LOWER speeds or more grandfathered packages.

If say 70% of people are on those speed plans.. other than internal interconectivity.. it is a waste of money. 
But again, thats just my opinion 🙂


As someone pointed out to me here a few weeks ago, if you're not eligible for the 200GB bonus, the 150/15/350GB is the same price as the 60/10/320 option. So if you like your Netflix, you might as well go to the 150...

 

I agree that a lot of people are on grandfathered packages. Lots of people still 'happily' running D2 setups. Rogers hasn't tried to market the new plans, and I don't blame them. Certainly though, anybody with old Extreme Plus and above should be switching to the new plans.

 

How much is a top of the line N router anyways, these days?

Re: Hitron CGN2-ROG Enhenced WiFi Modem issues

The N66U is just under $150.
Any other brand, tends to be $100 ish

 

I am not trying to disuade people from getting the higher AC one 🙂

I just know, there can be alot of people, upset about having to spend any extra money period... trying to explain to them why to get a $150 router can be a tough thing for many to swallow... let alone spending even more 🙂



Re: Hitron CGN2-ROG Enhenced WiFi Modem issues


@Gdkitty wrote:

The N66U is just under $150.
Any other brand, tends to be $100 ish

 

I am not trying to disuade people from getting the higher AC one 🙂

I just know, there can be alot of people, upset about having to spend any extra money period... trying to explain to them why to get a $150 router can be a tough thing for many to swallow... let alone spending even more 🙂


Oh, I understand that... but I also think that people who've spent $150 on the N66U this year may be even more upset when they find themselves wanting an AC one in 18-24 months...

 

What annoys me about consumer-grade networking products is that the cheaper ones are just... unacceptable. I tried a lot of cheap ones for my parents before finally convincing my dad to pony up the $230 for the RT-AC68U, and I suspect they spent more money on the series of cheap lousy routers over the years.

Re: Hitron CGN2-ROG Enhenced WiFi Modem issues

AnnetteN
I Plan to Stick Around

Hi VivienM & Gdkitty...sorry, I don't know how to e-mail you both at the same time.

 

You two are really knowledgeable, which is sooooo great for someone who doesn't know too much about the "tech" stuff.

 

We got "upgraded" to 270 GB and our super old modem from Rogers got switched up to the Hitron (which is a piece of garbage).  I had the the old Lynxus hooked up to the modem because it was the only way to get our mac desk top (remember this was 10 years ago) and my laptop to be connected to the internet (at that time it was revolutionary - for me anyways).  All was working great, even though the mac is long in it's grave and my lap top has been replaced 2 times.  

Okay, so with the "upgrade" happened and the internet has never been the same since.  I am soooooo sooooorrrrrrry that I even upgraded to they Hitron. I want my old stuff  back!  But I will try and move on.  My warning is to anybody who has the Old Stuff, keep it!!!!  The upgrade isn't worth it!  

Okay, I don't know what details you need to help me (thanks for being patient).

We are considering getting a newer flat screen.  Our TV is an old Dell HD TV which works just fine, but it only has 1 HTML port.

We don't have Netflix, but would like to get it...(At this point hubby wants to cancell all Rogers - TV & Internet), anyways, he is also considering just having the basic cable, with Netflix...so many decisions for me!

Our house is only 1200 sq. ft. a main floor and upstairs, we don't use the basement.

The only things that draw on the internet are 2 laptops and the printer.  The most we ever use on the average is 15 - 25 GB per month, so right now we are not using the anything close to the 270 GB aloted us.

Let me know if you need any other info....

Thanks again!

Re: Hitron CGN2-ROG Enhenced WiFi Modem issues


@AnnetteN wrote:

Hi VivienM & Gdkitty...sorry, I don't know how to e-mail you both at the same time.

 

You two are really knowledgeable, which is sooooo great for someone who doesn't know too much about the "tech" stuff.

 

We got "upgraded" to 270 GB and our super old modem from Rogers got switched up to the Hitron (which is a piece of garbage).  I had the the old Lynxus hooked up to the modem because it was the only way to get our mac desk top (remember this was 10 years ago) and my laptop to be connected to the internet (at that time it was revolutionary - for me anyways).  All was working great, even though the mac is long in it's grave and my lap top has been replaced 2 times.  

Okay, so with the "upgrade" happened and the internet has never been the same since.  I am soooooo sooooorrrrrrry that I even upgraded to they Hitron. I want my old stuff  back!  But I will try and move on.  My warning is to anybody who has the Old Stuff, keep it!!!!  The upgrade isn't worth it!  

Okay, I don't know what details you need to help me (thanks for being patient).

We are considering getting a newer flat screen.  Our TV is an old Dell HD TV which works just fine, but it only has 1 HTML port.

We don't have Netflix, but would like to get it...(At this point hubby wants to cancell all Rogers - TV & Internet), anyways, he is also considering just having the basic cable, with Netflix...so many decisions for me!

Our house is only 1200 sq. ft. a main floor and upstairs, we don't use the basement.

The only things that draw on the internet are 2 laptops and the printer.  The most we ever use on the average is 15 - 25 GB per month, so right now we are not using the anything close to the 270 GB aloted us.

Let me know if you need any other info....

Thanks again!


Okay, so basically:

1) Set your Hitron to bridge mode. (There are instructions on how to do this around here, or you can call Rogers). That will turn it into the equivalent of a 'straight modem' like the previous one you had - in my experience, both Hitrons work just fine that way.

2) In the short term, plug your old Linksys router back in.

 

That should recreate the situation you had before with the old modem, except with faster Internet and a higher limit.

 

Then start thinking about 3) buying a nice new router to replace the old Linksys. Sadly, good routers cost real money - my personal favourite is the Asus RT-AC68U, which costs $210-230...

Re: Hitron CGN2-ROG Enhenced WiFi Modem issues

Here is the links page for Bridge mode setup:

 

http://www.rogers.com/web/Rogers.portal?Ntt=bridge+mode&_nfpb=true&N=&_pageLabel=support_results

 

As VivienM indicated, once the modem is in bridge mode, plug in your linksys router and you will be good to go.  Only thing I would caution is to check with the Linksys site for any updates to that modem if it happens to be an older model.  There have been security incidents recently which have required many manufacturers to issue updates to their current and older routers.

 

To send mail to someone here on the forum all you do is click on their name which will take you to a second page where there is a link to send mail.  Unfortunately, you can't send mail to more than one person at the same time. Moderators can do that, but users do not have that ability.  So, you have to create two separate emails, one at a time.



Re: Hitron CGN2-ROG Enhenced WiFi Modem issues

AnnetteN
I Plan to Stick Around

Hi V,

 

Thanks...I really don't care how much it costs at this point....If it's a good piece of equipmet and lasts me (like the old Linxys did), it's well worth it, and not having hubby screaming that he can't get internet service....It's like having the right tools for for the job.  If you think the AC68U is the "one" that's all I need to hear.  I'll call Rogers to set the modem to bridge mode...I don't think I want to do it myself.  

Re: Hitron CGN2-ROG Enhenced WiFi Modem issues

AnnetteN
I Plan to Stick Around

DL...thank you so much for for the suggestion of the updates for the old Linksys.  I thnk I'll retire it and get the Asus. You should know that I appreciate your recommendations.  

Re: Hitron CGN2-ROG Enhenced WiFi Modem issues

AnnetteN
I Plan to Stick Around

Hi GDK....Thank you for your insight and sensitivity to the extra costs that us consumers pay, pay, pay.  I don't particular like that Rogers has a product that is in the long run inadequate, but they and Bell seem to have the hold on the market. But at this point rethinking the whole thing is just too much stress for this old school broad.  

I wanted to thank all off you together, but as I have been advised by DL, it is not possible to send something to all of you at once. and I am hoping that you all will read this.  You don't know how valuable your input is!  You are all amazing and make this whole internet thing less frightening for us. Thank you!  All of you....

Re: Hitron CGN2-ROG Enhenced WiFi Modem issues


@AnnetteN wrote:

Hi V,

 

Thanks...I really don't care how much it costs at this point....If it's a good piece of equipmet and lasts me (like the old Linxys did), it's well worth it, and not having hubby screaming that he can't get internet service....It's like having the right tools for for the job.  If you think the AC68U is the "one" that's all I need to hear.  I'll call Rogers to set the modem to bridge mode...I don't think I want to do it myself.  


Hi Annette,

 

The RT-AC68U is what my parents are running (I have one too, but set up differently).

 

They were very much in your situation, actually - I thought the Hitron CGN2 would be 'good enough' for their needs, I was very wrong, it got put in bridge mode, then they dug out an oldish Linksys that wasn't perfect (wireless printer would occasionally lose its connection) that eventually got replaced with the RT-AC68U. Haven't had to think about network problems at my parents' place for the year that it's been there...

 

Outstanding, outstanding piece of hardware. (Make sure to update it to the newest firmware version too)

Re: Hitron CGN2-ROG Enhenced WiFi Modem issues

The cost thing, that we need to pay, is a mixed thing

If you look at rogers going back more than 2-3 years, rogers only supplied a modem. If anyone wanted wireless, they had to fork it out themselves.
Most 3rd party are still the same. So it's an extra cost.

If the rogers one works, than its a bonus. But unless a very basic setup, usually won't

Invest the money, and you KNOW it will work.
The wireless is really the only main issue with the rogers Internet part. Once that is dealt with, there are tons of us who get our package speed or higher with the current modems.



Re: Hitron CGN2-ROG Enhenced WiFi Modem issues


@AnnetteN wrote:

Hi GDK....Thank you for your insight and sensitivity to the extra costs that us consumers pay, pay, pay.  I don't particular like that Rogers has a product that is in the long run inadequate, but they and Bell seem to have the hold on the market.


I hate to say it, but I don't think it's Rogers. Every 'gateway' product offered by every large ISP in North America that I've heard of has attracted similar complaints. But the marketing department wants to say 'home networking and wifi included', so they keep buying them despite the mediocre performance.

 

At least the Rogers ones have the bridge mode that is easy to set up and lets you work around all of this.

Re: Hitron CGN2-ROG Enhenced WiFi Modem issues

Yeah.. dont remind me about trying to get the Bell 2wire ones into 'bridge mode' >.<