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Help - Monthly Internet Usage has spiked

Sailorman
I Plan to Stick Around

I've noticed over the past 2 weeks that my internet usage is spiking.  According to the Rogers Usage Meter, I'm sitting at 100gb after 10 days vs. using 50/60gb tops per month for the last 12 months.  I can see my usage increasing a bit over the christmas holidays but going up 50-75% no way.  There are no P2P or torrents involved as far as I know.  I have a PC, IMAC, couple of Macs and some iPads and phones connected but all used sparingly/ 

 

I'm trying to find what could be causing.  I'm using the Cisco DPC3825 Gateway modem/router and looking for an easy way to monitor all the devices that are connected. It's set up with WPA2 password security with a 16digit alpha, numeric, capital, uncapital characters, so someone hacking into the password isn't likely given location of the network. 

 

Can anyone provide some suggestions.  Is there a way to investigate all the devices that may have accessed the network and determine where the bandwidth is being drawn.  Is there software or a device that can be added that would measure the usage to confim if the problem is at my end or at Rogers. 

 

For now until I have a plan, I've unpluged the DPC3825.  According to Rogers I had no useage yesterday (Jan 9th does not show up); but their network was down too so not sure if that's why.

 

Any suggestions would be appreciated 

 

 

***edited labels***

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Re: Help - Monthly Internet Usage has spiked

Gdkitty
Resident Expert
Resident Expert

Unfortunately, with the rogers gateways... or even MOST of your regular commercial routers, there is no way to check to see from WHICH its drawing from.
There are some 3rd party router firmware, like Tomato, which can be installed on some model routers, which will allow this.

 

Beyond that.. its troubleshoot.. device to device, to find out.


-You have taken the first step.. having it turned off, will prove there is nothing being charged, while its off.
-Next step, would be to turn it back on... but DO NOT have anything connected.. no computers, no phones/ipads.   IF none of your devices are connected, and you do see usage... its either that someone else IS somehow on your network, or something up with the modem itself (you should be able to go swap it then, but will have to reset all your settings).
-From there.. add a device at a time.. and see if/what goes up.  I believe the ipad (as the iphone has it) has its own built in data monitor.. could check that.   Its possible that its a particular device which is causing the issue.  Make sure on the ipads, you do a full shut down (not just the power screen off).    I have had run away apps on my iphone cause high data usage (ended up on cellular).   I have seen 2 users report on here... updates on their  MAC, have got stuck in a loop, and were CONTINUALY downloading.. but there was no way to see this easily.   Could be a virus on the PC consistantly spamming, etc.

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Re: Help - Monthly Internet Usage has spiked

Gdkitty
Resident Expert
Resident Expert

Unfortunately, with the rogers gateways... or even MOST of your regular commercial routers, there is no way to check to see from WHICH its drawing from.
There are some 3rd party router firmware, like Tomato, which can be installed on some model routers, which will allow this.

 

Beyond that.. its troubleshoot.. device to device, to find out.


-You have taken the first step.. having it turned off, will prove there is nothing being charged, while its off.
-Next step, would be to turn it back on... but DO NOT have anything connected.. no computers, no phones/ipads.   IF none of your devices are connected, and you do see usage... its either that someone else IS somehow on your network, or something up with the modem itself (you should be able to go swap it then, but will have to reset all your settings).
-From there.. add a device at a time.. and see if/what goes up.  I believe the ipad (as the iphone has it) has its own built in data monitor.. could check that.   Its possible that its a particular device which is causing the issue.  Make sure on the ipads, you do a full shut down (not just the power screen off).    I have had run away apps on my iphone cause high data usage (ended up on cellular).   I have seen 2 users report on here... updates on their  MAC, have got stuck in a loop, and were CONTINUALY downloading.. but there was no way to see this easily.   Could be a virus on the PC consistantly spamming, etc.

Re: Help - Monthly Internet Usage has spiked

guanyu8812
I've Been Around

I have the same headache recently. Five days ago,  I started using MAC filter to let only one device allowed to access internet each day, but the usage is still very high; even as high as multi -devices online same time. Then, I suspect if Roger's usage meter is cheating customers. Is it the way Rogers making money from customers?

Re: Help - Monthly Internet Usage has spiked

Perhaps?

But there is MORE than enough people that go over on their own (netflix, etc), without having to do it to others, at least on purpose.
Thats not to say, that there isnt a bug in system that is recording it improperly.

My usage seems about bang on... i dont think its a widespread thing, but there are a number that do report it.

I only recomend my instructions in my post above, just to narrow out ALL possibilities, so you can prove its not comming from your end.

Re: Help - Monthly Internet Usage has spiked

I have noticed the same thing. I am attempting to monitor it. I am not at all technical so bare with me.  But does multiple phones logged onto my wifi in the house have an affect on my home data usage? As in 5 phones Iphones/Androids all logged on and using for videos, etc?  The phone data is being turned off, but they are using Wifi. 

Silly question? Just sorting this out. 

Thanks 

 

 

Re: Help - Monthly Internet Usage has spiked

Every device in your house that uses your wireless network will consume bandwidth on your home Internet plan!

Re: Help - Monthly Internet Usage has spiked

Anything connected wired, wireless, etc on your home connection, will use up usage.

 

A PC, wii, blu ray, etc thats web connected.. some of them will go out on their own, and download updates, which will use usage.

Any streaming, uploading to facebook, etc, on mobile phones, on wifi, will use usage, etc.

 

---

 

If usage is an issue, and you do have tv and home phone with rogers as well, you can add unlimited usage now, for just $10 extra (heck of alot cheaper than overages :P).  If you dont have all 3, you can still add it, but its $30 instead.
Just as an option.

Re: Help - Monthly Internet Usage has spiked

As Gdkitty pointed out: "Anything connected wired, wireless, etc on your home connection, will use up usage.

 

Last fall I got my wife a new Samsung Galaxy S III smart phone.  Suddenly the usage on my RocketHub has gone up dramatically.  Why?  Well, she loves looking at Utube videos and other video clips which her friends and family point her at through texts and emails.  So, when she is at home her phone connects to our WiFi, and the usage on the WiFi is impacted.

 

That is in addition to the extra $90 on her cell phone bill last month because she went way over her data plan.  I immediately called Rogers and increased the plan to allow a whole 1 Gbyte a month, instead of the original 200 Mbytes.  That costs "only" $15 per month extra.

 

Now, why the extra 800 Mbytes cost $90 in overage, and only $15 if in a monthly plan mystifies me.  That is a 600% difference in cost!  And what about the text Rogers was going to send my wife when she approached the 200 Mbytes on her original plan?  My wife claims she did not receive it.  And a Rogers telephone sales person admitted that they are not reliably sent out.  So, go figure.

 

Just another example of crass opportunism on the part of a big company, I guess.

 

skinorth

 

Re: Help - Monthly Internet Usage has spiked

eugenios
I Plan to Stick Around

i know its terrible cost per mb...

 

here is an intersting article to give you an idea that ISP's are making 3900% markup on data costs..... why isnt there a law against this?

 

http://business.financialpost.com/2011/02/05/how-much-does-bandwidth-actually-cost/

 

Thanks

Re: Help - Monthly Internet Usage has spiked

My usage has spiked on the bell network why do we not get axcess in rural areas to city areas? I am a few miles away from these places I want unlimited axcess, what is wrong with these companies they are greedy. well bell and rogers you will be done soon I hope tv is gone the internet is next yes one les customer does not make a difference. 

Re: Help - Monthly Internet Usage has spiked

TeDD13
I'm a Trusted Contributor

One more thing to check is to make sure all your computers, smartphones and tablets are free from malware or viruses. Sudden spike in internet usage is often a red flag for virus activity. Make sure you have a quality security software in place on all your devices. Comprehensive review of firewall logs from the date internet usage had spiked might help you to identify the cause of the spike.

Re: Help - Monthly Internet Usage has spiked

Gdkitty
Resident Expert
Resident Expert

sgabrjolek wrote:

My usage has spiked on the bell network why do we not get axcess in rural areas to city areas? I am a few miles away from these places I want unlimited axcess, what is wrong with these companies they are greedy. well bell and rogers you will be done soon I hope tv is gone the internet is next yes one les customer does not make a difference. 


 I am not sure what rural/vs city areas have to do with anything?

 

While sometimes SPEED may be a factor, at least for WIRED internet, etc..  you may only be able to get a slower package, but both bell and rogers, offer unlimited addons to their services.. no matter what package you are on (cost may varry based on what services you have)

There are also many 3rd party companies which sometime offer unlimited, and will often service the same areas as rogers/bell.
Only issue you run into, is when you are OUT of a serviceable area for wired internet.. when you run into having to use cellular based.

 

For usage.. It can happen on ANY network to anyone. 
Knoledge is power.  Know what your usage habits are like, and what the normal amount used for those times are.
Know how much what you do, uses up (1 HD netflix movie, etc). 
Keeping track of these things, you can easily monitor your usage and look for odball things.
I can go in, and go "Yup.. this much usage for regular, plus wife watched two things on netflix, oh, and downloaded one album of this size... yup, thats pretty accurate"

Even little things.. while i encourage everyone to do windows updates... set them to NOTIFY you when new, but not download till you say, etc.  So you KNOW when things are downloading.  I have seen PCs where a windows update was stuck downloading for 2 days, suck in a loop or something. That will eat usage.

Re: Help - Monthly Internet Usage has spiked

Sisterawake777
I Plan to Stick Around
Netflix has become such a convenient excuse for rogers to blame everything on the consumer when in reality the issue is with their faulty data counters. Seriously. Log on to Netflix. You can view your account setting and streaming options. Setting the quality to "medium" uses .7MG per hour. That is absolutely minuscule, and is IMPOSSIBLE to chew through your data unless you streamed non stop, NEVER taking a break, for 3-4 solid days. Rogers sure do love to scam their customers, which is why I left.

Re: Help - Monthly Internet Usage has spiked

Sisterawake777:

 

I may be in the minority, but can't say. My internet usage statistics are completely accurate and always have been. I check it every day or 2 and have never seen questionable usage. As for Netflix, I occasionally watch it and use Super HD for quality. The usage for that is quite noticeable, of course.

Re: Help - Monthly Internet Usage has spiked

I have to agree with Jimboden.. within about a 30mb.. my usage is pretty accurate.

At .7g on medium.. with say 2 hours a day usage.. you are looking at about 45g a month used up just for netflix.

 

MOST people i know.. stream on higher than medium to get the picture quality.. (i beleive, a new account DEFAULTS you to high as well, so if a user is not aware and doesnt go in and change it)
On high, you are looking at up to 3g / hour.  same 2 hours a day... thats up to 6g a day... 180 a month!
Let alone, if you are running software (win8 netflix app) or a device which supports SUPER-HD.. you can use up to 5g a hour.

Re: Help - Monthly Internet Usage has spiked

Oh i agree.. netflix should not be a DEFAULT excuse.

But i can understand if they mentioned it to people. 
MOST people are not aware of WHAT Their usage is.. and what uses what. 

 

A lady at work, who is on ANOTHER provider.. I think only with a 50g or 60g or so usage.. Over the summer she started to go over.
She has 3 kids at home all day... Each of them was watching 6+ hours a day usually of youtube videos.

That potentially could run up a fair bit.. even on LOWER settings.  
But most people.. kids, etc specifically, dont always realise that  there is a difference.

You can watch a video in the normal size window in the webpage player... it may all looks the same...
But video A running at a lower resolution... vs a video at 1080p (or even now 4k)... they all look the same in the web video window.... but can be a HUGE difference in the amount of usage that one vs the other will use.

 

One of my jobs at work, is to monitor internet usage, etc.  Its fun watching a live bandwith monitor... and as a lunch or break time comes, the SPIKE in usage, as people start getting on facebook, viewing pictures, watching videos, etc.

Re: Help - Monthly Internet Usage has spiked

gwilki
I Plan to Stick Around

MIne spiked this month and Rogers blamed it on Netflix, too. The problem is that they show usage for 3 days when no one was in our house. The wifi on my router is off as the house is wired everywhere. When I told Rogers this, I got a long pause, and no advice. I read on DSL reports that there are cases of cloned mac addresses so that other modems appear to Rogers to be mine and I am charged. I don't know if this is accurate, but on our next trip, I will unplug the modem entirely. If there is usage then, I hope Rogers will listen. Not likely, but I can hope.   🙂

Re: Help - Monthly Internet Usage has spiked

Gdkitty
Resident Expert
Resident Expert

I have heard some rumors, on the mac cloning as well... not sure the truth behind it.. but its possible.

 

One thing to consider, would be a modem swap.. IF the mac has been cloned, then swaping to another would have a different mac address.

 

Unplugging is also a good idea.

Best bet, if you are doing this... (and suspect higher usage).. would be before you go, to unplug it, and to then give a quick call in.
Inform them that you have unplugged it... have them to a check to make sure they CAN NOT see it.. and have them put a note on the file.   This ensures that they know that its unplugged.
(vs, they have no way to know if you actually DID unplug it or not... there are people, who could try and 'cheat' it, by saying they were away and it was unplugged, when it wasnt and they WERE downloading, etc)

Re: Help - Monthly Internet Usage has spiked

gwilki
I Plan to Stick Around

Good advice, as always, GDK.

 

One question somewhat related, if you don't mind. I recently finally caved and got the doc3 modem from Rogers. You and I swapped posts here about that. I have the 3825 in bridge mode. I did not turn off wifi on the router portion before I put it into bridge mode. I assumed that, in bridge, it didn't matter what router functions were on or off, since the whole router was "off". Is my assumption correct, in your view?

I'm thinking in my parnoid fashion that someone could be hacking the wifi router part of the gateway if my assumption is incorrect.

Re: Help - Monthly Internet Usage has spiked

Gdkitty
Resident Expert
Resident Expert

Everything SHOULD be off, when in bridged mode... that is at least my findings, when i have done it.

 

ALL that being said.. i guess it IS possible.  Turning them off first, would just double ensure things.
But if you do a scan, and cant find them... and they WERE still on. (just say, hidden?), someone would have to do ALOT of work, to set up a manual connection to them.. they would have to find the right channel.. combined with the right SSID name... then from there break the password, etc.

Re: Help - Monthly Internet Usage has spiked

There is an easy way to detect this, at least in theory.  Load inSSIDer on your laptop or pc and start the application.  Looking at the network display you should see your own network listed at the top of the networks, assuming that the received power for your network is the highest of all of the networks.  Note the received power level.  Turn off your wifi router and park your laptop near the bridged modem / router.  Hidden, or not, if there was a network running off of the bridged device, you should see it pop up to the top of the network display, simply due to the power output of the wifi network, if it was there at all.  The received power level should be at or higher than what you had seen previously.  If there was a network transmitting out of the bridged device and you wanted to confirm it, unplug the power cable and the network should disappear.  Plug it back in and it should reappear.  In theory of course......fwiw



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