Has My SB5100 Finally Bit The Dust?

Need Help?

That's what we're here for! The goal of the Rogers Community is to help you find answers on everything Rogers. Can't find what you're looking for? Just ask!
cancel
Showing results for 
Search instead for 
Did you mean: 
Reply
Highlighted
I'm a Reliable Contributor
Posts: 147

Has My SB5100 Finally Bit The Dust?

The modem has been disconnecting and reconnecting for the past several hours. I have spoken with two CSRs from Rogers. The first scheduled a service call, but the tech cannot come until next Monday. The second recommended exchanging the modem because there was no general area problem.

 

Here are my logs from the modem as of today. Any comments or suggestions as to what is going on?

 

2013-09-11 19:20:00 3-Critical D003.0 DHCP WARNING - Non-critical field invalid in response.2013-09-11 19:19:49 3-Critical R002.0 No Ranging Response received - T3 time-out 2013-09-11 19:19:43 3-Critical T001.0 SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing 2013-09-11 19:19:38 3-Critical R002.0 No Ranging Response received - T3 time-out 2013-09-11 19:19:27 3-Critical R007.0 Unicast Ranging Received Abort Response - Re- initializing MAC 2013-09-11 19:19:03 3-Critical R002.0 No Ranging Response received - T3 time-out 2013-09-11 19:18:40 3-Critical R007.0 Unicast Ranging Received Abort Response - Re- initializing MAC 2013-09-11 19:18:21 3-Critical R002.0 No Ranging Response received - T3 time-out 2013-09-11 19:18:15 3-Critical R007.0 Unicast Ranging Received Abort Response - Re- initializing MAC 2013-09-11 19:17:54 3-Critical R002.0 No Ranging Response received - T3 time-out 2013-09-11 19:17:47 3-Critical T001.0 SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing 2013-09-11 19:17:47 3-Critical R007.0 Unicast Ranging Received Abort Response - Re- initializing MAC 2013-09-11 19:17:30 3-Critical R002.0 No Ranging Response received - T3 time-out 2013-09-11 19:16:48 3-Critical R007.0 Unicast Ranging Received Abort Response - Re- initializing MAC 2013-09-11 19:16:28 3-Critical R002.0 No Ranging Response received - T3 time-out 2013-09-11 19:16:21 3-Critical R007.0 Unicast Ranging Received Abort Response - Re- initializing MAC 2013-09-11 19:16:03 3-Critical R002.0 No Ranging Response received - T3 time-out 2013-09-11 19:15:58 3-Critical T001.0 SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing 2013-09-11 19:15:57 3-Critical R007.0 Unicast Ranging Received Abort Response - Re- initializing MAC 2013-09-11 19:15:39 3-Critical R002.0 No Ranging Response received - T3 time-out 2013-09-11 19:15:05 3-Critical R007.0 Unicast Ranging Received Abort Response - Re- initializing MAC 2013-09-11 19:14:44 3-Critical R002.0 No Ranging Response received - T3 time-out 2013-09-11 19:14:35 3-Critical R007.0 Unicast Ranging Received Abort Response - Re- initializing MAC 2013-09-11 19:14:14 3-Critical R002.0 No Ranging Response received - T3 time-out 2013-09-11 19:14:09 3-Critical R007.0 Unicast Ranging Received Abort Response - Re- initializing MAC 2013-09-11 19:13:51 3-Critical R002.0 No Ranging Response received - T3 time-out 2013-09-11 19:13:20 3-Critical R007.0 Unicast Ranging Received Abort Response - Re- initializing MAC 2013-09-11 19:13:02 3-Critical R002.0 No Ranging Response received - T3 time-out 2013-09-11 19:12:57 3-Critical R007.0 Unicast Ranging Received Abort Response - Re- initializing MAC 2013-09-11 19:12:40 3-Critical R002.0 No Ranging Response received - T3 time-out 2013-09-11 19:12:15 3-Critical R007.0 Unicast Ranging Received Abort Response - Re- initializing MAC 2013-09-11 19:11:57 3-Critical R002.0 No Ranging Response received - T3 time-out 2013-09-11 19:11:47 3-Critical R007.0 Unicast Ranging Received Abort Response - Re- initializing MAC 2013-09-11 19:11:28 3-Critical R002.0 No Ranging Response received - T3 time-out 2013-09-11 19:11:24 3-Critical R007.0 Unicast Ranging Received Abort Response - Re- initializing MAC 2013-09-11 19:11:03 3-Critical R002.0 No Ranging Response received - T3 time-out 2013-09-11 19:10:56 3-Critical R007.0 Unicast Ranging Received Abort Response - Re- initializing MAC

 

 

***edited labels***

Resident Expert
Resident Expert
Posts: 14,069

Re: Has My SB5100 Finally Bit The Dust?

That looks like the normal error which the gateways get, when they do the dropped connection.

 

I know with the SB modems that the TIPA providers on rogers have, were having MAJOR issues with the D3 SB ones, and there had to be a firmware push out for it.


Wondering if there is the same sort of thing/issue, with the older SB modems as well? Might be worth seeing if they have a firmware update for it?



I'm a Reliable Contributor
Posts: 147

Re: Has My SB5100 Finally Bit The Dust?

Thanks for the reply Gdkitty! I kept seeing the word "critical" and figured there was something seriously wrong with our modem. Yet today, it is working 100% with no disconnects at all. It makes you wonder why Rogers could not do more to look into the issue instead of just telling you to go and exchange the modem for a new one!

Order Now!
UFC 246: McGregor vs. Cerrone Live
LIVE: Saturday, January 18th 10:00 PM ET
Countdown: 9:30 PM ET
Channels: 348 (HD) | 350 (SD) | Ignite TV 499
Price: $64.99 (HD) | $59.99 (SD) | Ignite TV $64.99
Ignite TV customers can order now!
DTV Customers can order as of January 16th

He's back! Irish superstar Conor McGregor makes his return to the Octagon on January 18, and he's kicking off 2020 with a welterweight showdown against the man with the most wins in UFC history, Donald "Cowboy" Cerrone. Returning to action for the first time since October 2018 in the main event of UFC 246, the two-division champion from Dublin known as "The Notorious" one wants to make a statement against Albuquerque action hero Cerrone, who has picked up five post-fight performance bonuses in his last five bouts.

Topic Stats
  • 2 replies
  • 719 views
  • 0 Likes
  • 2 in conversation