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Harmony Remote and Ignite

Juliafoo
I Plan to Stick Around

Hey guys so I just got the ignite tv installed last night.  Set up my harmony remote with hub to operate it.  It only sort of works.  I tried it with both Xfinity Xi6-A and X1. It works for the most part but channel selection, when I dial in a series of numbers, is super slow and sometimes does not react.  Other times it picks it up twice.   Very annoying.  All the other stuff works pretty well, like guide, channel up and down, etc.  Any suggestions?  I have already adjusted the command repeats and this just makes a mess of it even further!

 

thanks!

julia

 

 

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73 REPLIES 73

Re: Harmony Remote and Ignite

davej13
I Plan to Stick Around

Interesting, I used to be able to use an Echo as well as Assistant to change channels and just got Ingite installed on the weekend.  I still need to program my Hub for the Rogers box but I'll update if I'm able to figure anything out.

 

Is there a way to manually program the Rogers remote to work with an older Samsung receiver? In the quick setup it just tells me that it is not able to do it at this time, even if I specify the make.

Re: Harmony Remote and Ignite

57
Resident Expert
Resident Expert

@davej13 wrote:

Is there a way to manually program the Rogers remote to work with an older Samsung receiver? In the quick setup it just tells me that it is not able to do it at this time, even if I specify the make.


When I go to the URC website I'm able to click "code finder" and then click on Samsung under Audio.  I get the following codes:  31495, 32660, 31868, 32137, 31304.

 

https://www.urcsupport.com/urc_product/rogers-xr11-2/##setup

 



Re: Harmony Remote and Ignite

laforgec
I've Been Here Awhile

Assuming you are using a Harmony remote in conjunction with Google the option for selecting channel numbers and then "enter" or "select" is hidden within your favorites settings "Adjust How I Change Channels" . Hope that helps

Re: Harmony Remote and Ignite

laforgec
I've Been Here Awhile

Further to my earlier post , that option appears to only be working for the favorite channels that are set up . Sadly it doesn't do the same for manually entered channel changes. Back to the drawing board..... 

Re: Harmony Remote and Ignite

davej13
I Plan to Stick Around
I'm still having issues programming the harmony to control the TV box, what make and model work? I've tried Shaw, Xfinity and Rogers Xi6 and none seem to work. I've read that Arris might when but no relevant models appear to be available.

Re: Harmony Remote and Ignite

Bplayer
I'm a Trusted Contributor

I am using Xfinity X1 with my Harmony Elite. All commands work fine.

Re: Harmony Remote and Ignite

57
Resident Expert
Resident Expert

@davej13 : What model Harmony?  It should have worked with the Rogers or Xfinity options.  Try moving closer to the box, or if you have a "repeater", move that very close to the box.



Re: Harmony Remote and Ignite

davej13
I Plan to Stick Around

I have the home hub. I do have one repeater for the TV and the Ignite box is right beside the hub itself inside a glass cabinet, right where the old NextBox was.

Re: Harmony Remote and Ignite

JRandell
I Plan to Stick Around

I have the Harmony Ultimate Home with the hub.  Take the hub and Ignite box out of the cabinet and do not use the IR Blasters.  Place the hub on-top of the Ignite box and program the remote for the Xi6-A and you will have no issues using the harmony remote.  This is what I had to do for mine to work.  Hope this helps.

Re: Harmony Remote and Ignite

SpeedyK2000
I've Been Here Awhile

Harmony Favourite Channels set-up with Ignite TV

 

Hello all, just switched to Rogers Ignite TV in Toronto. I’m trying to set it up with my Harmony Hub, and was able to add it. But now I’m trying to set up the favourite channels, but am finding when I enter my postal code that the channel numbers are wrong if I select Rogers.

Anyone else have this problem? And have you been able to fix it?

Re: Harmony Remote and Ignite

Bplayer
I'm a Trusted Contributor

The Rogers Ignite channel list has not been setup on the Logitech database. I opened a ticket with them back in April last year, but they have not created a version for Ignite yet. Maybe you should open a ticket with them.

Re: Harmony Remote and Ignite

SpeedyK2000
I've Been Here Awhile
Thanks! I’ve had little luck with Logitech support lately, which is a shame, as they used to be amazing. I’ll submit a case too and maybe it’ll get escalated.

Re: Harmony Remote and Ignite

rookie8155
I Plan to Stick Around

Hi Guys

 

How to access network settings on Roger Ignite TV box (Xi6-A)? Today, I got Rogers Ignite TV setup done. I have got one issue that is Harmony remote is not changing channels etc. on Ignite TV. Looks like I have configured Ignite Box correctly (Xi6-a) in Harmony setup and migrated all commands and buttons into Harmony remote but still none to the buttons work in Harmony.

First I saw the issue that Rogers technician connected TV box direct to Ignite modem which is on different subnet than my Orbi router subnet. So I changed the connection and connected Ignite TV to Orby network so that TV and Harmony are on the same network and rebooted TV box so that it gets new IP address but still no luck.

Secondly, I don't know how to access network settings on Ignite TV box.

I will appreciate your help.

 

 

Re: Harmony Remote and Ignite

Bplayer
I'm a Trusted Contributor

The modem is address 10.0.0.1, userid is admin, and password is whatever was set.

My Harmony is configured to operate the Xi6-A via IR not network. Make sure the device is configured correctly in Harmony setup. If you do not specifically need it network controlled they try defining it for IR control.

Re: Harmony Remote and Ignite

JRandell
I Plan to Stick Around

I have the Harmony Ultimate Home with the hub.  The Harmony remote and Ignite box need direct line of sight. Take the hub and Ignite box out of any cabinet or hidden space and do not use the IR Blasters. Place the hub on-top of the Ignite box and program the remote for the Xi6-A and you will have no issues using the harmony remote as long as you have direct line of sight with both when using your remote. This is what I had to do for mine to work. Hope this helps.

Direct line of sight is the key for any Harmony remote to work with Ignite TV box.

Re: Harmony Remote and Ignite

rookie8155
I Plan to Stick Around

How to configure Ignite TV Xi6-A in Harmony

 

Hi all

Today I got Ignite TV installed. I tried to configure Ignite TV device in Harmony but non of the buttons work on Harmony remote.  Please share your details on how you  set it up in Harmony.

My setup on Harmony:

Manufacturer: Xfinity

Model: AX061AEI

But this setup is nor working for me. Non of the buttons work on Harmony Remote. All I can do is start Cable TV activity.

 

My home network is setup with Orbi router and a satellite. Now Rogers setup their own Gateway which is on different subnet. But I connected Ignite TV box via Ethernet cable to Orbi router network so that it gets the IP from my existing subnet and works with Harmony. 

I don't see any option on the ignite tv anywhere to check network settings. But I can see ignite TV connected in Orbi app and I can see IP address. 

I will appreciate your help.

 

 

Re: Harmony Remote and Ignite

rookie8155
I Plan to Stick Around
Thanks for your feedback. When I took my harmony remote very close to Ignite box then it worked. SO I connected IR extenders to Harmony Hub to resolve the issue. Everything works fine now. Thanks for the subnet info as well.

Re: Harmony Remote and Ignite

SpeedyK2000
I've Been Here Awhile
Hi, I have mine set up as Manufacture: Rogers, Model: Xi6-A and the buttons seem to work well. However the favourite channels aren’t yet set up correctly on the Logitech side (I posted earlier about this as well). Hope that helps!

Re: Harmony Remote and Ignite

rookie8155
I Plan to Stick Around
I have downloaded Rogers channels into my Harmony Remote and all seem to be fine. But again I am using just basic channels and they are all there.

Re: Harmony Remote and Ignite

rookie8155
I Plan to Stick Around

Hello Everyone

 

I am not sure if this is the right place for my next issue.

My Harmony Remote works well now after connecting IR Extenders to the hub but now another issue popped up.

When I ask Google Home to change channel to a certain number, it changes the channel number but it shows up on the right side of the TV screen and it won't change the channel until you press OK on Harmony Remote. Is there a way to eliminate this OK click? 

I will appreciate your help.

 

Re: Harmony Remote and Ignite

PZ3737
I've Been Here Awhile
Hi there.
I posted the same issue several months ago. I still have not been able to use google or Alexa to change channels due to the necessity of having to push the OK button. If anyone has a work around, please advise... 🙂
Thanks!
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