Do you know if Rogers is giving hardware upgrade credits for customers on BB Z10? Just wondering .....
Supposedly I'm eligible for a hardware upgrade .... just not sure if that can be applied to a Z10. Thanks
Thanks Meowmix for the quick reply!!!
I assumed $139.99 is the standard cost and that a $50 credit would be applied on top of that. I guss I'm wrong on that??
Does that mean ... a new customer (or an existing customer without harware upgrade eligibllity) will have to pay $189.99?
Sorry I'm kind of new to this ... so asking all these questions
Rogers has been telling me that I qualify for a hardware upgrade for sometime now because I been using the same Bold 9700 for three years; but I didn't want to upgrade and waited for Z10.
But if a new customer & an existing customer getting the same pricing (after all discounts factored in) ... then whats the point of having a hardware upgrade then? Maybe I'm missing something?
Rogers just makes things really different. Both will get the same price BUT current customers can get a better deal when signing up again with Rogers.
Rogers has something called " Hardware upgrade fee" You are speaking of this. When you want to get a new phone with the old upgrade, you had to pay a upgrade fee + the phone price + admin fee. So Rogers told you, you do not have to pay the upgrade fee & you are eligible to get a hardware upgrade. This means you ONLY pay the $189.99 ( with the $50 rebate).
Hi Toronto and Meow...
I just went through exactly all of this yesterday when I upgraded to the Z10. I have the mail in rebate here to send. I also spoke to customer relations, or retentions - whatever the name is lol - and, being a long time customer, will have the early upgrade fee credited back in the next billing cycle or two. Not sure about the $35 activation fee though. If you ever talk to them, make sure you get an 'interaction #' from them - in case you ever need to refer back to that conversation with the rep.
Thanks guys for the follow up emails.
I ended up calling the Customer Retention department yesterday afternoon .... and got a decent discount. The guy on the other end was reasonable.
-$50 discount ($35 fee towards the administrative fee and a $15 one time discount)
-$26 discount (they are waving the early cancellation fee - My original three year contract expires on March 12th 2013)
-$50 mail in rebate (this is the standard rebate they are expecting customers to mail in).
-An upgrade on data plan & minutes for free.
All of this should be credited within two billing cycles. I think it is a reasonable offer; after all I been with them for over 15 years!!! The key is to talk to the customer retention people; not to the front line billing support.
Hope this helps.