HTC One can't connect to mobile data

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I've Been Around
Posts: 1

HTC One can't connect to mobile data

I just got a new HTC One that's great! I have a data plan including 500 megabytes, yet I can't connect to any mobile data. The mobile data worked for the first two days but now it is unable to connect. I've tried restarting the phone, and turning airplane mode on and off, but nothing has happened. How should I handle this situation?


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I'm a Trusted Advisor
Posts: 32,103

Re: HTC One can't connect to mobile data

Hello Valeuration

Have you tried doing a factory reset which will erase everything on the phone & bring it back to factory state when you got it? Try that & see.

Also have you checked on the settings if the mobile networks show that Data is turned on & the 3G/ HSPA / LTE is on?