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HDPVR Audio Problems

wee-haggis
I Plan to Stick Around

I changed my HDPVR this morning...again.

What I am experiencing is this sporadic audio buzz,glitch (sometimes the audio cuts out for a couple of seconds). The video sometimes slightly glitches and pixelizes as well.

It only seems to be with HD channels. I had a 8642 (twice) and now have an older 8300. They all do the same.

I starting thinking it was the cable itself (a direct line from the Rogers outside box) but i proved this not to be the problem by temporarily connecting my HD Box (not PVR that I normally have in the bedroom) and it works perfectly fine.

Any thoughts or suggestions ?

Thanks 

 

 

***Edited labels***

33 REPLIES 33

Re: HDPVR Audio Problems

Rogers_Kate
Retired Moderator
Retired Moderator

Hi wee-haggis,

 

I've sent you a PM to help investigate these issues further.

 

Thanks,

Rogers_Kate

Re: HDPVR Audio Problems

I believe I am having this same issue. The sound on my HDPVR regularly cuts out for 2-3 seconds. It does not happen on my other TV with a regular digital cable box. Also, when I rewind and replay, the sound does not cut out.

 

Can you please share the solution or PM it to me too? Thanks.

Re: HDPVR Audio Problems

Gdkitty
Resident Expert
Resident Expert

It CAN and CAN NOT be a signal problem sometimes Cosmo

 

If your HDPVR is the 8642, it could be a signal problem.  The newer boxes, are alot more sensitive to signal issues, compared to any of the olders boxes or the SD boxes... so you would likely notice it more on it, than the others.

 

My first recomendation would be to get a tech out.  They can check the signal quality from the street, and inside the house to each box, to make sure that everything is OK.

This will not cost you anything (unless you have put in your own splitters, etc that could be effecting quality, etc)

Re: HDPVR Audio Problems

Cosmo
I'm Here A Lot

Thanks for the feedback. There are no splitters other than the one Rogers installed where the cable comes into the house, so maybe a tech call is in order.

 

Sorry, I should have specified that it's a Motorola DCT6416 III. Not sure if that's considered old or bew, but I have had it for a couple of years, so it's older in my view anyway.

 

Thanks again.

Re: HDPVR Audio Problems

Gdkitty
Resident Expert
Resident Expert

@Cosmo wrote:

Thanks for the feedback. There are no splitters other than the one Rogers installed where the cable comes into the house, so maybe a tech call is in order.

 

Sorry, I should have specified that it's a Motorola DCT6416 III. Not sure if that's considered old or bew, but I have had it for a couple of years, so it's older in my view anyway.

 

Thanks again.



Oh so its your own 3rd party one?  As far as i know, rogers has only given out the Scientific Atlantda or Cisco ones..

Other than checking signal strength, the tech may not be able to do much for you if its your own 3rd party one.. as they 'cant guarantee it will work properly with the network'

Re: HDPVR Audio Problems

Pauly
Resident Expert
Resident Expert
He must live in Atlantic Canada, they do not use Scientific Atlantic, they use Motorola equiptment.


Re: HDPVR Audio Problems

Gdkitty
Resident Expert
Resident Expert

Really? i did not know that 🙂

And now i know! (and knowing is half the battle).

 

Still in the end, i would say, worth a tech out.. at min, just to iliminate that out of the equation.

Re: HDPVR Audio Problems

MartianMan
I'm Here A Lot

I also have a problem with the Explorer8300 PVR on my new LED TV.  My older one was a rear-projection one and we never had the problems we are now with the LED>  Seems when I flip back & forth between HDTV and standard TV channels, the sound goes *poof*.  I have to turn off the TV and then the sound returns.

 

The tech who installed the TV said it is a known signal strength problem from Rogers, but I don't know for sure as mu upstairs HDTV with an Explorer 4642 does not have these issues at all.

 

HELP!  This is getting very frustrating with the TV vendor telling me that it's Rogers fault and Rogers telling me that they don't have these issues.

 

Any advice appreciated.

 

Re: HDPVR Audio Problems

That it cuts out like that.. does not seem like a signal audio problem.. more something else.
Weither the TV or the box.. is the question.

On the 8300, it switches between 480 and 1080 outputs, when switching between SD and HD channels.

 

Now on your 4642, does it have the NEW guide?  On it, its always outputing at 1080, no switch.

 

So to me, it likely seems, that when its switching modes.. either between the box or the TV, one or the other is not picking it up properly.
Not to say its a TV problem per say.. its the way the two just dont talk properly to each other maybe. (different TV, etc might be different).

 

You havent said.. but how are you connecting them.. HDMI?
Have you tried to change the box output, to fixed (if its currently on variable).

Re: HDPVR Audio Problems

Thanks for the response.

 

Yes, the sound cuts out *poof* Smiley Surprised and if I restart the TV the sound comes back fine until I switch modes again.

 

The 4642 is the new Cisco box & Has the new guide.  The 8300 is an older (2.5 yrs) Scientific Atlanta.

Connections for all these devices to the TVs is HDMI - all new.  The new TV is wall mounted with in-the-wall cabling and doesn't seem to be the problem as our Blu-Ray player is also HDMI in the wall. The new TV is a Sharp LED 60" and the other is a Toshiba LCD 32" (this one only plays at 720p):smileysad:

 

What is this fixed/variable output you are referring to? Is this on a menu somewhere on the 8300?

 

Re: HDPVR Audio Problems

I havent had an 8300 for over a year.. so im going from memory..

 

In the settings, under the audio options.. there should be.. i think it was listed as HDMI audio or something... gives you the options of FIXED or VARIABLE.

 

Thats the only other thing i could think of.

 

It gotta be, that the TV is picking up on the channel mode switch from 480 to 1080, im positive this is where the issue is.  I know on mine, you could hear a definate click on the 8300 when it switched modes.. the screen would go blank for a second, then change.

 

This is why they got RID of it on the new guide on the newer boxes..  and upconverted everything to 1080 i would think..

SHOULDNT make a difference.. by try another hdmi cable, just to test?
Only other option.. would be component video, with seperate audio... really you wont loose any quality picture wise, the box only outputs 1080i even on HDMI, which component would do as well.

Re: HDPVR Audio Problems

Pauly
Resident Expert
Resident Expert
change the pictrure settings to fixed too, not auto hdmi/dvi


Re: HDPVR Audio Problems

Thank you Pauly & GDKitty - will give it a try later today & post the results.

 

Smiley Happy

 

Re: HDPVR Audio Problems

Well, the settings were changed and during the afternoon they sound worked fine.  When I had a chance to go downstairs in the evening, the same situation was there - no sound when switching between STD & HD channels.

Smiley Frustrated

 

So, any other ideas, anyone??

 

Re: HDPVR Audio Problems

is your picture resolution mode changing when u change between hd and sd channel? ie if u are on a hd channel (720) and change to a sd channel does ur tv change to 480i?  if so thats the problem, change it to FIXED, do not choose auto hdmi or auto dvi, and do a power cycle on the rogers box and try.  also check your hdmi cable and re-connect it incase the loose connections.  hdmi also carries audio too dont forget.



Re: HDPVR Audio Problems

The picture res does not seem to change, just the size of the picture on the screen.  STD is smaller and HD larger - no flicker or flash at all.

 

I changed the resolution to FIXED for the picture, but that's not the problem.  If I turn off the TV ONLY, the sound returns - never touched the PVR at all.  In fact, I use the TV remote to cycle it and don't touch the Rogers remote.

 

I'll try replugging the HDMI cable, but it does not seem to be the issue here either as the sound returns when I cycle the TV only.

 

Any other ideas??

Re: HDPVR Audio Problems

try unplugging the rogers box for 5 mins and plugging it back in. you'd be surprised how this might fix some issues.


Re: HDPVR Audio Problems

Did a little experimentation and found that if I set the video to Auto/HDMI instead of fixed it solved the audio problems.  I will check again this evening, but in this case, the Auto setting seems to have worked on the Sharp LED TV.

 

WIll post if anything changes.

Smiley Happy

Re: HDPVR Audio Problems

ajutan
I've Been Here Awhile
I have SAME audio skip problem when listening to Galaxy Music channels on a std digital box tried MANY. Box changes. Tightened connections, changed cable etc etc
ROGERS not coming thru with a Solution. Very Frustrating

Re: HDPVR Audio Problems

Gdkitty
Resident Expert
Resident Expert

@ajutan wrote:
I have SAME audio skip problem when listening to Galaxy Music channels on a std digital box tried MANY. Box changes. Tightened connections, changed cable etc etc
ROGERS not coming thru with a Solution. Very Frustrating


Yours is a completely different problem than the original posters Ajutan.

I posted a reply in the other thread you commented on.

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