HD PVR hard drive constantly spinning up

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I Plan to Stick Around
Posts: 25

Re: HD PVR hard drive constantly spinning up

IHR there was one post from RogersErin Feb/2011 but you are right, Rogers doesn't usually participate in the forums.  If I were in their management I'd make sure customers were informed about what was being done just for basic customer service.

I Plan to Stick Around
Posts: 11

Re: HD PVR hard drive constantly spinning up

Sad fact of the matter is this:

Rogers doesn't care about their customers as long as they have their money. They are hands down the worst customer service I have ever encountered with anything. You can give them proof that this is a known issue and they will tell you your crazy. You can demand a fix and they will say try will get back to you. Then you get a automated call saying everything's resolved. Happy trails. Send us your money. This doesn't just happen with cable. It took me months and months to get them to admit a cellphone reception problem I was having was their fault. I received multiple robocalls telling me how everything was fixed and it never was.

I am confident that if I was laying dying in the street a Rogers rep would step over my body (while picking my pocket) on their way to the bank.
I've Been Around
Posts: 1

Re: HD PVR hard drive constantly spinning up

I had the same issue with the 8300 and it seems that the problem went away and now is back again. About a year ago I called in the problem to Rogers and they did not have an answer other then replacing the PVR. I own mine and it is out of warranty.

 The iast time I used to unplug the coax cable and that would stop the disk spin up. I tried it yesterday and discovered that each time I disconnected the cable, the disk would spin up and stay spinning until I reconnected the cable. So I can effectively start the disk to spin up at will. So is it because of a momentary loss of cable signal that causes the disk to spin up?

 Reading all the previous posts has led me to a solution.  When my disk fails or my contact with Rogers ends, ...... Switch to Bell.

  That will get the attention of Rogers and there is nothing they can do about.

 In the meantime I will check all my connections and grounds to check it out further. **bleep** pvr has fired up at least 4 times while I typed this.

I've Been Around
Posts: 1

Re: HD PVR hard drive constantly spinning up

Let's face it..the only reason they are doing this is so everyone will have to go out and either rent or buy the nextbox..that can only be the explanation for all of this..luckily i just rent my pvr so I can exchange it..but I will lose all of my recorded stuff. Just my 2 cents anyway..

I Plan to Stick Around
Posts: 25

Re: HD PVR hard drive constantly spinning up

I also noticed the drive spining up when I unplugged the cable but forgot until you mentioned it. Very odd symptom!

I'm going to test out leaving the PVR powered on, and set a music recording from 1am to 6am (saved 1 day) in case I forget to unplug it before I sleep.  Someone said the PVR automatically goes into a sleep mode ?? during this period resulting in HSUD and recording prevents that.

I'm a Senior Advisor
Posts: 847

Re: HD PVR hard drive constantly spinning up


@pdqweb wrote:

IHR there was one post from RogersErin Feb/2011 but you are right, Rogers doesn't usually participate in the forums.  If I were in their management I'd make sure customers were informed about what was being done just for basic customer service.


I am not sure you can count that post pdqweb. It was made after the last firmware debacle which also caused issues. Not one Rogers rep has commented though on the September 2012 firmware update.

 

What I really find atrocious though is the reaction of the CSRs when you call in to complain. Either they are deliberately lying when they tell you that they have never heard of these issues and that you need a new PVR or blissfully ignorant. Either way it is inexcusable. At the very least they should be informed of the issues so that when customers do call, they do not waste the customers time by giving them faulty information. In some cases, customers have even spent money to change their equipment when of course it is not the equipment that is at fault but the Rogers firmware update which has caused the problems. Wonder if Rogers will give them a refund for these unnecessary expenditures?

Social Media Specialist
Social Media Specialist
Posts: 81

Re: HD PVR hard drive constantly spinning up

Hi all, thank you for bringing this to our attention. We apologize for any inconvenience this may have caused, and are actively working with our vendor on a solution. I'll provide updates on the issue as best I can to this discussion thread. 

 

@Rogers_Chris
I'm a Senior Advisor
Posts: 847

Re: HD PVR hard drive constantly spinning up


@Rogers_Chris wrote:

Hi all, thank you for bringing this to our attention. We apologize for any inconvenience this may have caused, and are actively working with our vendor on a solution. I'll provide updates on the issue as best I can to this discussion thread. 

 


You reply on here is very much appreciated Chris. The one thing I would also ask is that all of your CSRs are made aware of these issues so that when customers call in, they are not told that it is their own equipment that is at fault and end up exchanging their perfectly good PVRs or even worse, purchasing a new PVR Extender.

Social Media Specialist
Social Media Specialist
Posts: 81

Re: HD PVR hard drive constantly spinning up

It's in the works!

@Rogers_Chris
I've Been Around
Posts: 1

Re: HD PVR hard drive constantly spinning up

This is seriously unbelievable!  When will this be fixed???

Terrible service and it's like starting over every time I call!