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HD PVR hard drive constantly spinning up

ericandsylvie
I Plan to Stick Around

First post at this forum.

 

My 8300HD (or rather, Roger's 8300HD) has recently started doing something it never did before.  The hard drive will start spinning up and shutting down every five or ten minutes.  This happens when the unit is not in use (no one watching tv).  If I sit in my living room I can hear the drive turning on and off constantly.  As I said, it never happened before, and nothing has changed (except the Roger's menus) with the setup.  So far it does not seem to be affecting its use - it is working fine - but the noise is getting irritating.  I have been given the 'ok' to switch the box at a roger's store, but I don't want to bother if it isn't going to fix the problem.  Does this issue sound familiar to anyone?  Is it a sign that the hard drive is going?

 

thanks for reading,

 

 

 

***Edited labels***

169 REPLIES 169

Re: HD PVR hard drive constantly spinning up

Chris
I'm a Senior Advisor
I've seen this (or heard it) a few times. I'm currently not having it with my cisco or my 8300HD but I know it has happened in the past with my 8300HD and at my parents and a few other houses I've been to.. I think it is either software trying to download and install a newer version.. Maybe it didn't phone home properly when the last update was installed.. Or it is the guide information trying to download. Besides swapping it out or waiting for new software from Rogers I don't think there is much you can do.

I don't think it is the HDD failing thats more of a clicking noise that is louder than normal HDD sounds.

Re: HD PVR hard drive constantly spinning up

ericandsylvie
I Plan to Stick Around

Thanks Chris,

 

The problem did seem to coincide with the recent update to the appearance of the menus, although I'm not 100% sure about that.  It drives me crazy that there isn't a way to find out for sure what is causing the problem.  

Do you think switching the box is going to make a difference?

 

 

Re: HD PVR hard drive constantly spinning up

Chris
I'm a Senior Advisor

Yep switching could probably fix the issue. Just note if you get a cisco box it doesn't support the quick start menu or on screen caller id... Some people are reporting digital glitches on recorded shows or shows that they have paused.. I have also noticed this but not to the point of unwatchable..

Re: HD PVR hard drive constantly spinning up

ericandsylvie
I Plan to Stick Around

Thanks again for the speedy reply,

 

If I switch I'll make sure I'm getting the same type of box.  

Re: HD PVR hard drive constantly spinning up

Chris
I'm a Senior Advisor

Good luck with the new box.. Lets hope it works 🙂

Re: HD PVR hard drive constantly spinning up

deirc
I've Been Around

I am having the exact same problem, which began after the recent firmware upgrade. Constant cycling of the HDD is not good for it, not to mention the consistent noise it makes in the middle of the night.

 

Since firmware updates are complete, this cannot be the reason, as well firmware updates do not go to the HDD, they go to the FIRMWARE.

 

Same of the guide information, as it is the same info on non- PVR models : no HDD required so it should not affect the HDD.

 

The simplest answer is also the obvious: The Firmware upgrade has modified the HDD performance somehow.

 

 

Re: HD PVR hard drive constantly spinning up

Chris
I'm a Senior Advisor

Even though it doesn't write that info to the HDD I  believe it does start up the HDD (though reasons I don't know) It could be the firmware that is causing this I guess. I'm surprised it isn't more reported.. But it could be... I just think I've had the issue in the past and it has gone away. Maybe gone away due to a new firmware down the line.. I guess only Rogers knows what goes in these updates.

Re: HD PVR hard drive constantly spinning up

RogersErin
Community Manager (Retired)
Community Manager (Retired)

Thanks for all your help Chris!

 

 

Re: HD PVR hard drive constantly spinning up

ericandsylvie
I Plan to Stick Around

So, I'm sick of listening to this box now, and I am going to swap it this week.  Chris: Could you confirm what you wrote about the cisco box not supporting the quick start menu and the caller id?  I asked the rep at the store about that and he knew nothing of it (surprise).  Are there any advantages of the cisco box I should be aware of besides these two disadvantages? (I also asked the rep this question and he didn't know of any.)

 

Thanks for the help.

 

By the way, I found out in the meantime if I just leave the box powered on it doesn't do it - I just have to wake it up every once in a while. 

Re: HD PVR hard drive constantly spinning up

Chris
I'm a Senior Advisor
Yes the cisco box at this time does not have quickstart and does not support caller ID..

Benefits to the cisco box is the internal HDD is SATA instead of IDE so I was able to upgrade ti to 1TB instead of the max 500GB in the 8300HD.

I do have an issue with trying to get to ROD sometimes and have to power cycle the box.. But since I hardly use ROD (because of issues like this) it isn't much of a concern to me.

Re: HD PVR hard drive constantly spinning up

ericandsylvie
I Plan to Stick Around

Thanks again,

 

Sounds like if I'm not interested in swapping hard drives the cisco box is a downgrade.  

Re: HD PVR hard drive constantly spinning up

Chris
I'm a Senior Advisor
Well some people think no quickstart guide is an upgrade 😉

Re: HD PVR hard drive constantly spinning up

Deebs
I've Been Here Awhile

I was searching for this very same issue last week.  My PVR is also spinning up every 5 min or so and it just started recently.  I read various suggestions about solutions (botched auto-defragment, too much saved on drive) but I have a feeling that it is something in the firmware telling the HD to kick on.  I will let you know if I discover anything and please do the same.

Re: HD PVR hard drive constantly spinning up

Deebs
I've Been Here Awhile

That Cisco would be an upgrade for sure! Dang quickstart...making me hit guide twice all the time!

Re: HD PVR hard drive constantly spinning up

ericandsylvie
I Plan to Stick Around

The quickstart menu isn't a problem for me.  It can be configured so it doesn't come on first when you press the guide button (it bugged the hell out of me before I figure that out!)  I cannot recall where it is in the setup, but it is there and fairly obvious when you are looking for it.   ( Plus my girlfriend likes the quick menu because she never remembers the channels for news Smiley Happy )

 

As for the saved data - I don't think that is it because I have almost nothing on mine at the moment.  

 

 

Re: HD PVR hard drive constantly spinning up

Chris
I'm a Senior Advisor
To change the order of the guide/quickstart you go into the quickstart menu then select self service then select guide order. In there change it for guide to display first.

Re: HD PVR hard drive constantly spinning up

Deebs
I've Been Here Awhile

If I leave this thing on to stop the spinning sound, does it use much more electricity than if it is in standby?

 

As for that quickstart menu, I was so annoyed when that came online.  I switched the remote settings but it just seemed like another advertising cash grab for Rogers to create...one which we have no choice but too accept.  I am sure that they would input ads into the guide menu if they could.

Re: HD PVR hard drive constantly spinning up

Chris
I'm a Senior Advisor

Re: HD PVR hard drive constantly spinning up

YakaFett
I've Been Here Awhile

I have the same problem since the firmware upgrade.  RogersErin, has Rogers acknowledged this constantly spinning harddrive as an issue?  

Has anyone discovered a fix yet? It driving me crazy and I am fear it shorting the life of my 8300HD which I purchased so I can't switch.  

Please help.

Re: HD PVR hard drive constantly spinning up

LF1949
I Plan to Stick Around

 

If Rogers is aware of the problem, they don't seem to be concerned about it. My first call the CSR didn't seem to understand what I was concerned about, but made out a ticket for me. When I called a couple of days later for an update on the ticket the next CSR told me Rogers did consider it a problem and told me “all hard drives make noise”. When I said she didn’t fully understand my problem she let me speak to her supervisor. He also didn’t think a hard drive spinning up and shutting down every 5 to 10 minutes was a problem. So I don’t believe Rogers cares that they are shorting the life of the customer owned PVRs, but you would think they would be concerned about the hundreds of thousands of rentals they own. The only way I’ve found to stop the cycling is to disconnect the cable in to morning after the nightly guide update.  I guess if they were to admit it was an issue, some customers may think Rogers was responsible when their PVR fails. I know I will.