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HD PVR hard drive constantly spinning up

ericandsylvie
I Plan to Stick Around

First post at this forum.

 

My 8300HD (or rather, Roger's 8300HD) has recently started doing something it never did before.  The hard drive will start spinning up and shutting down every five or ten minutes.  This happens when the unit is not in use (no one watching tv).  If I sit in my living room I can hear the drive turning on and off constantly.  As I said, it never happened before, and nothing has changed (except the Roger's menus) with the setup.  So far it does not seem to be affecting its use - it is working fine - but the noise is getting irritating.  I have been given the 'ok' to switch the box at a roger's store, but I don't want to bother if it isn't going to fix the problem.  Does this issue sound familiar to anyone?  Is it a sign that the hard drive is going?

 

thanks for reading,

 

 

 

***Edited labels***

169 REPLIES 169

Re: HD PVR hard drive constantly spinning up

silfurman
I've Been Here Awhile

Hey everyone,

we're having the same problem regarding the spinning HD on our PVR, and it definitely seems to have started after the latest upgrade. I do have a fair number of programs recorded, but isn't that the whole point of having a PVR in the first place? I doubt that this is what's causing the problem.

I hope there is another option to fix this aside from replacing the PVR. I don't want to lose all the shows I have recorded that I have not watched yet.

 

 

Re: HD PVR hard drive constantly spinning up

Chris
I'm a Senior Advisor
@silfurman have you tried power cycling it twice in a row. If you have have you tried defraging the HDD?

Re: HD PVR hard drive constantly spinning up

Newapple
I've Been Here Awhile

I bought my HD PVR 4 days ago, there is nothing recorded on it, and it also is spinning every 5 -10 minutes. this is an annoying noise. Does Rogers have a solution?

Re: HD PVR hard drive constantly spinning up

Newapple
I've Been Here Awhile

I called Rogers last night. The rep said the same things : HD's make noise, there is no issue etc. I asked that he bring up this issue for discussion. But  as of this morning, I have not heard any of the spinning..so maybe a reset ( which they did , I think, was all that was needed.  

Re: HD PVR hard drive constantly spinning up

LF1949
I Plan to Stick Around

 

After a month of spinning up and shutting down every few minutes and a number of resets and reboots my iHHD is also quiet this morning. Other forums had indicated that this abnormal drive behavior is due to the head end poling the PVR every few minutes during a firmware update. The update process may be complete in some areas and the poling may have stopped. Let’s hope so.

 

Re: HD PVR hard drive constantly spinning up

Shadow
I've Been Here Awhile

I wsh I were so lucky.

 

My 8300HD still spins up and down every couple minutes. That is, if I leave the PVR in standby power mode. Question 1: Why? What is it trying to do?

 

If I power up the PVR then I don't get the spin up / down action, but I do get continous seeking -- click, click, click, ... Question 2: Why? What is it trying to do?

 

I've looked at other forum entries about changing the internal disk drive a) to get more recording space; and b) to get quieter operation. It seems simple enough now that it is all spelled out - for which I am exceedingly grateful to the community. I see that one can get a 1TB disk for a very modest price but with a 21msec average seek time, and 300Mbps transfer rate. When I look at some other original disk specs I see 8.9ms average seek time and 700-800Mbps transfer rate. My guess is that the PVR application should involve few seeks and massive transfer. I find it hard to believe that technology has fallen backwards in the transfer rate category so I'm wondering about my interpretation of the specs. Any 'best bang for the buck' advice on an internal drive -- and most of all, will it end up quieter?

 

Thanks

Re: HD PVR hard drive constantly spinning up

ericandsylvie
I Plan to Stick Around

Just to keep everybody updated: after a month or so my unit stopped doing this nonsense the other day.  Just thought I would share.  

 

Hard drives make noise indeed.  pffft.

 

hope everyone else is a lucky.

 

 

Re: HD PVR hard drive constantly spinning up

LF1949
I Plan to Stick Around

Shadow, you might want to check out the forums at Digital Home Canada. There is a threaded started many years ago about this subject. http://www.digitalhome.ca/forum/showthread.php?t=15719

 

I believe the best solution is a 500G Western Digital IDE drive. One very important requirement for a PVR HDD is the ability to do a number of things at the same time (record 2 channels while watching a third). The best drives like special AV drives are actually a little "dumber" then a drive used in a computer. Drives in computer do extensive error checking while an AV drive is designed to just record multiple streams no matter what. However most people have been successful with certain computer type HDD. The Western Digital WD5000AAKB is one. Read through the thread.

Re: HD PVR hard drive constantly spinning up

Chris
I'm a Senior Advisor
@Shadow You can only put a IDE drive in the 8300HD so you are limited to 500GB. The cisco boxes are SATA and can get a 1TB in there. unfortunately support seems to stop at 1TB. You can always an an external 1TB drive to the 8300HD.

Re: HD PVR hard drive constantly spinning up

Its baaack....

 

and driving me nuts again.

 

Re: HD PVR hard drive constantly spinning up

rbirch
I've Been Around

Another Rogers 8300HD PVR hard drive starting up every 5 minutes 24/7

 

My Rogers 8300HDs'  hard drives just recently began starting up about every 5 minutes for about 3 seconds before the shutting off and parking the heads  with  loud clicks.   This cannot possibly serve any purpose and is clearly a malfunction. 

 

I have two of these PVRs, one in living,  one in bedroom.  Both are annoying, as this happens 24/7 no matter what state or setting. 

 

The only explanation is Rogers' usual uninvited invasion of my private property.  I own my PVR's and I am concerned about the damage Rogers is doing to my investment, as turning on and off causes the greatest stress to hard drives, to both mechanics and electonics.

 

It seems that no one had gotten any satisfaction from tech support, but I will go that route when I get time.

A quick look at discussions on this found nothing helpful as of January 18, 2011.  Some hillarious nonsense though.

 

But all nonsense is welcome, helpful or hillarious.

 

Re: HD PVR hard drive constantly spinning up

You lucky dog! Only spinning every five minutes!

Re: HD PVR hard drive constantly spinning up

sanman_11
I've Been Here Awhile
My Hard drive has been doing this for about 3 weeks now and last night the picture decided to freeze up every few seconds. I called Rogers and they said the signal strength is fine and they are investigating a network problem on their side and will get back to me in 48 hours...I can't watch TV like this. I tried to pause the picture and let some time go by then watch it and it just seemed to 'record' the freezes. Interestingly enough ROD seemed to work fine but my recorded shows froze just as normal TV is. HELP!!!

Re: HD PVR hard drive constantly spinning up

sanman_11
I've Been Here Awhile
An update...I got home last night to a message from Rogers that the problem was fixed. So I checked my TV and yes it was. Problem is, its back today. I defragged the drive and still no help.

Re: HD PVR hard drive constantly spinning up

LF1949
I Plan to Stick Around

I disconnected my purchased 8300HD last week after the hard drive in my son's failed; I'm assuming due to the constant starting and stopping every few minutes for the last couple of months. Right now I have a rental 8642HD that is also doing the same thing, but since it's a rental, I'm not as concerned. Once Rogers fixes the problem, I'll reconnect my 8300. I'm going to call and have them open a third ticket for this issue this morning. They closed the first 2 saying the problem was resolved, which it was not. I'd like to know what criteria they use to close a ticket.

Re: HD PVR hard drive constantly spinning up

Chris
I'm a Senior Advisor
@LF1949 this happened to my 8300HD last time this issue happened a few years ago. The only good thing is that you can replace the internal HDD yourself with one up to 500GB.

Re: HD PVR hard drive constantly spinning up

LF1949
I Plan to Stick Around

Chris, actually when this all started a couple of months ago, I pulled the upgraded drive in my 8300HD and put the old 160 back in. I didn't get to my son's in time. I have a new drive for my son's, but will hold off replacing it until the issue is resolved. He's using a rental right now as well. One thing I didn't know, according to my son the PVR acted like a normal STB with the drive trashed. You might be able to disconnect the drive and still use the box.

 

BTW, I also started around 40 years ago with a $1200 Atari 800. A buddy of mine brought one in from California a year yearlier for around $2000. Yikes!... the good old days.

 

 

Re: HD PVR hard drive constantly spinning up

RogersErin
Community Manager (Retired)
Community Manager (Retired)

@community

 

Rogers is aware that some customers are experiencing issues with the Scientific Atlanta 8300 PVR box and we are working with the manufacturer to resolve as soon as possible. We take this very seriously and want to help you resolve current problems.

 

By contacting Technical Support, our agents can help troubleshoot your particular issue and identify potential workarounds.

 

We appreciate your support in reporting the issues you are experiencing because it will help the manufacturer provide a permanent resolution.

 

Thank you

 

 

 

Re: HD PVR hard drive constantly spinning up

How long is it going to take? Spinning out of control. Heres a story. Rogers customer for twenty years. Cable, phone and internet. Appx. three years ago picture started freezing up, pixilating, volume dropping off, ect.ect. This was just aroung the time I PURCHASED a PVR. Called Rogers. Out comes a tech. Does his thing. Good to go. He left, same problem. Called Rogers. Out comes a tech. Does his thing. Says you need a booster. Good to go. He left, same problem. Called Rogers. Out comes a tech. Takes booster out. Says too much signal. Good to go. He left, same problem. Called Rogers. Guy comes out. Explain problem. This guy felt bad for me. Said it was his last day on the job. He gave me the number of the guy who trains all the techs. I call him. He says why are you calling me? I explain. He feels so bad for me that he sends his best guy out. He's here in twenty minutes. He goes through everything. I had him back three times. He eventually says it has to be your PVR. I said how can it be the PVR when it is happening on regular cable also. He said return the PVR ( still under warranty ) and get another one to find out for sure. I called Rogers. They said there is nothing they can do for me because I OWN IT!   Have to return it to the manufacturer. Four to six weeks gone. I was so mad I went and PURCHASED another PVR. SAME PROBLEM. I called the guy back and left a voice mail telling him I was right. Never heard from him again. Now you have to understand that at certain times during this I would just back off for a month or two at a time before i went absolutely insane. Then I would get back into it. New cable installed throughout the house. All new cable from the road. Had a guy sit outside in a van watching t.v. waiting for it to freeze. Never did when he was watching. See all this time, thats the problem. Was told they had to see it happening. I would have the techs over and show them the pixlelation on a recorded program but they said it does not matter. They have to catch it. After being released from the puzzle palace they finally put me trough to a level two supervisor. I told him my problems and guess what? He said put one of the screwed up programs on and I will measure the signal from here. SHOOT ME! Finally I thought we woulg get somewhere. Guess again.  After many phone calls back and forth I still have recieved no satisfaction. I was then told that the guy who runs the whole shebang was given my number and that he was going to call me. Never did. A Mr. Munro. Now I'm told another guy is going to call me. It's been a week. I have been at this so long I feel like a Rogers employee. I estimate over this three year period I have had fifteen to eighteen visits ( I had the same guy three times. The last time he came he just turned around and left! I agreed!) I have had a supervisor make an appointment for me only to have the guy show up on the wrong day. Rebook, and when the guy shows up and I explain my problem he says you need a senoir tech!!!!!!!!!!!!!!!!!!!!!!!!! I estimate I have spent the equivilent of a two week vacation waiting for Rogers people. This goes on and on. There are things that have happened that I do not remember and there are things that I have left out I would have ditched Rogers a long time ago but I am into them for about $1.500 and their PVR's are dedicated to Rogers. So not only do I have brutal cable I am also being penalized for owning their product!. Life goes on. Oh, and by the way. There is one constant. The bill arrives like clockwork every month. They got that part right!  Stay tuned. I forgot. I had Rogers come to the door doing a survey. Poor **bleep**. he left my door blubering.

 

Re: HD PVR hard drive constantly spinning up

Jason2011
I Plan to Stick Around

Actually, this message is specifically directed at the message from RogersErin..

 

First, the problem with the hard disks constantly spinning up and down affects BOTH the 8300 series PVRs, AND the newer 8642 boxes.  I had a rental 8300 box before the firmware upgrade was done, and afterwards, the problem started.  When I first reported the problems to Rogers, the technician suggested that I return the box and get the newer 8642 model.  I did that.  The rental 8642 had the identical problem.  It was a brand new box!  I recently returned the rental and  *BOUGHT* an 8642 and it has the identical problem.  That's 3 separate boxes, all with the same problem.  I can't see how asking people to call Rogers technical support and deal with this on a case by case basis is going to do ANYTHING.  Multiple people have reported the problem with, as far as I can tell, 0% satisfaction in solving it!  Why, after months of the problem, Rogers can't solve it, I do not know.

 

sigh. Rogers.

 

 

Re: HD PVR hard drive constantly spinning up

LF1949
I Plan to Stick Around

 

For the first 2 or 3 months Rogers insisted this condition was not a problem and not to worry about it. Now they say they are aware of the problem and are working with Cisco to resolve it. They still insist that it only affects a few customers, while I believe it affects all 8300HD and 8642HD PVRs. Most people are oblivious to the problem especially if they have a rental or an 8642 which is much quieter making the spinning up and shutting down every few minutes less noticeable. I’ve only checked a few, but they all do it. Since most large companies these days are run by lawyers and accountants what surprises me is they haven’t clued into the fact that this condition is damaging all of their rentals and when customer purchased units start to fail in mass, some lawyer might think since Rogers is knowingly damaging these units, they should be held responsible.