First post at this forum.
My 8300HD (or rather, Roger's 8300HD) has recently started doing something it never did before. The hard drive will start spinning up and shutting down every five or ten minutes. This happens when the unit is not in use (no one watching tv). If I sit in my living room I can hear the drive turning on and off constantly. As I said, it never happened before, and nothing has changed (except the Roger's menus) with the setup. So far it does not seem to be affecting its use - it is working fine - but the noise is getting irritating. I have been given the 'ok' to switch the box at a roger's store, but I don't want to bother if it isn't going to fix the problem. Does this issue sound familiar to anyone? Is it a sign that the hard drive is going?
thanks for reading,
Hi Everyone. Once again, we’d like to thank you for your patience while the software update for the 8300HD PVR was being tested for deployment. We’re happy to report that the update began rolling out last night and will be completed within the next 10-12 days.
Word is from a couple of other forums that Rogers has started pushing out another firmware version (22.214.171.124). Hopefully this fixes the issue.
I can confirm that Version 126.96.36.199 has started to roll out. We received it last night on both boxes. So far, no hard drive spinning up and down. I can also confirm that the default is now to record instead of tuning the channel immediately (as before) and it also fixes the recorded list in that it no longer goes to the top of the list, but to the last show that was recorded again! All are welcome fixes. Thank you Rogers and thank you Chris for your post!
I do have one request. Please, no more updates unless they have been thoroughly tested ahead of time!
All Rogers boxes have IPG changes. But few people (other than forums) noticed the guide doesn't look ahead more than 2 days. During the (second) HSUD fiasco that was a less important worry (hard drives dying). But I assume changes like the IPG thing are a result of normal usage, not the 'aware' group assembed here. For more comments see Digital Home
Few people know about the forums. Of the ones that do, few people post about the problem, especially when they see other people are already complaining about it.
I’m sure lots of people are aware of the missing IPG info, but most won’t take the time to call support or post about it here. With all the previous complaints, it's going to be fixed soon. Right???
We can no longer even watch "live" TV without experiencing more pausing while the box spins down. About every 20 minutes, the picture totally freezes and the only fix is to change the channel and then change it back again, but hey it will be good for another 20 minutes until it freezes again!
I'm one of the people who's had major issues since the September firmware update, but has followed the thread silently so far since other people were already describing and reporting identical issues. While the most recent update has fixed the primary problems addressed like HSUD, recorded list navigation etc, I am still in fact experiencing the behaviour mentioned above, where live TV will freeze completely (video and audio) after about 20 minutes and a channel change is needed to jolt it out of its coma.
Is anyone else still seeing this on their units?
I have also been reading silently with the same spinning problems. I made several calls to Rogers to help solve the problem like many of you did. On Oct 31 we got the update to fix the spinning problem. Every one who got this update should listen to their boxes when they turn them off. I noticed right away that even though the light when off indicating that the box was off it wasn't really off. The box was still humming as if it was still on. I have two boxes and it was the same on both of them and my daughter has the same 8300 box and hers was humming as well. I called Rogers twice since then and of course nothing has been done. If everyone who was having the spinning problem could listen to their boxes when they are on and again when you turn them off and they sound the same it means your boxes are not turning off but staying on all the time. There should be no sound coming from them when they are really off. This cannot be good for these boxes to be on all the time besides the fact that it is wasting hydro and and maybe even be a fire hazard if they over heat. If these boxes are put through much more I don't think they will last much longer. It has been 2 months since Rogers has been coming into are homes and causing damage to privately owned equipment and I am totaly fed up. Please check your boxes as soon as possible and call Rogers about it.
Both my boxes were completely silent when the box was turned off. Now when they are turned off they sound exactly the same as when they are on. I would never here a sound from them when I was sleeping unless I was recording something but now I here them hum all night. This happens on both boxes and like I said before my daughters as well. This happened after the update was done because I was up when the update was done and noticed it immediately when I went to turn off the box. The boxes were also silent when the spinning was happening and you got a rare break from the spinning noise.
The SA8300HD HSUD (hard drive spinning up & down) problems started autumn 2010 after a firmware update. A firmware update 6 months later in May 2011 fixed this by keeping the HDD (hard drive) spinning 24/7. Some other changes:
"First run" (new episode) recording option enabled
Remote TV Manager functional
HSUD fixed by keeping HDD "on" 24/7
eHDD "sleeping" problem resolved (external)
Quick Start Menu > Search Now uses screen keyboard
In September 2012 another update caused HSUD yet again. The firmware was updated Oct. 2012 in 6 weeks. Once again HSUD "fixed" by having the HDD spinning 24/7. (I heard my HDD spin down for 12 minutes about 5 am several days ago!)
Drive hardware failure:
HSUD will significantly reduce the life of any HDD, but running 24/7 will not. But the noise from the older IDE drives may be annoying if located near where you sleep. (New models are quieter.)
Power costs of keeping the drive spinning:
If my PVR was "off" with only an internal drive running, someone posted energy usage about 24 watts, for a monthly 17 kWh. So if my PVR was 'off' all the time, at my (excess) winter rate $.065 the monthly cost is $1.12. The savings if your HDD was powered down instead of leaving it on would be 75 cents if your PVR is used 8 hours a day.
SA8300HD information about HSUD problem:
1. [closed] New SARA Firmware 188.8.131.52 Discussions (SA8300HD) Summary in Post 1 Sep/2012 http://www.digitalhome.ca/forum/showthread.php?t=156392
2. New SARA Firmware 184.108.40.206 for SA8300HD Discussions - Summary in Post 1. (Oct/2012) http://www.digitalhome.ca/forum/showthread.php?t=157432
Thanks so much for the information about the PVR staying on all the time, I really appreciate it. That is much more than I ever got from Rogers. I am still not happy that they do not turn off especially at night but as long as there is no serious damage happening then I guess we have to live with it.
HI, I;m new here, hope i'm in the right place?
I have a 8300HD that the HD is always spinning, i read most of the posts and this is what happened after an software update.
My question is, can i turn off the HD by unplugging the the drive power plug and adding a external switch to the 12v feed?
My second idea was to make an external extention 4 wire power connector to unplug power to drive?
Would this do any damage to the HD if only the power was removed? The PVR is in the bedroom and can hear the HD spinning
Any reply would be appreiated
This thread is from quite a while ago.. the HDD spinning issue, doesnt really exist anymore, (unless you are recording something).
Cutting power to the whole box, you can do.. but it will need to reboot before watching, etc.
Any other form of just upluging the drive while the unit is running, will cause the box to not work properly... as well as any sudden drops while the drive is/was doing something, could possibly cause damage to the drive over time.
I'm really not sure how the issue has been "solved". Rather than spinning up and down, the hard disk stays spinning all the time. I have 3 8642 PVRs, and they are all the same. I do hate listening to the hum of the hard disk in my bedroom while trying to sleep, so I can definately understand why this other person wants to solve the problem. While the unit does need to download guide updates, on demand updates, pvr updates, etc. at off hours if a wee bit tiny extra thought was put into the system, it should be spinning down the hard disk when it's not needed, and spinning it up at other times. Not only would this reduce the noise level of the box, but it would save energy as well! While the overall energy savings for one house might not be so big, if you consider the number of hard disks running 24x7 -- imagine the savings if they could be shutdown when not used.. the total amount of energy could actually be quite large! Hey, maybe they could pool the energy, sell it, and pay my Rogers bill with the savings.. (ah, I must be daydreaming ... but I guess it's because my Rogers PVR kept me up last night!)..
Although not ideal, the hard drive spinning 24/7 is the fix Rogers made to a problem introduced a few years ago when the HDD wound spin down (turn off) and then spin up (turn on) a few minutes later. This was given the name HSUD (Hard drive Spinning Up and Down). Besides being much noisier, it cause premature drive failure. A couple of weeks ago my 8300HD HDD started shutting down after around 15 minute of sitting idle, like it did when it was first introduced. That lasted a couple of days, but has returned to running 24/7.
I have a 8300HD in my bedroom and never hear it. I hear other stuff, like the furnace, the fridge. It may depend on the brand of hard drive. Mine is a Western Digital.
Don't know why my 8300HD PVR would be any different but, when the power is off, the hard drive isn't spinning. It starts up when I power it on, though. I used to get a lot of hard drive head retraction sounds, also known as head parking, when the unit was powered off and not recording, but haven't heard this in a long time. It seems like Rogers has done something to change this behaviour. The hard drive is a Maxtor and is the original drive, now over 9 years old.
Okay, I just checked mine. When I turn it on, I hear the faint sound of the HD (or fan or both). I have it set to just show the little green dot when off.
What do you mean by a little green dot? Is that instead of showing the clock? If so, where is the option to set it? I've never heard of it.