From the comments in this thread am I to assume it is pointless to even bother contacting Rogers about this? I own both of my HD pvrs and have taken to unplugging the one in the bedroom at night because of the constant cycling up and down. I tried leaving it on but the auto-shutdown kicked in. I guess changing that would rectify the shutdown. And yes, it definitely started after Rogers pushed an upgrade a couple of weeks back.
I recall this happening about a year or so ago as well. Problem magically disappeared after a few weeks (after the next upgrade I imagine).
Not pleased to hear that this might shorten the life of the PVRs. Adds more fuel to my spouse's desire to ditch our expensive Rogers cable subscription. Maybe I SHOULD call and rant when time permits.
I would still call in and get them to issue a ticket. The more people they actually hear from, the better.
This issue is also happening to me
I would keep reporting this to Rogers and call every 2 to 3 days until they fix it, so to keep the pressure on. The more people call to report this will emphasize the need to fix this fast and not let it go on for months like it did last time. For me the update happened at ~4:45 in the morning causing me to miss the ending of a movie ...good timing Rogers thanks
I have called them. My ticket number is C62187902. The problem is, when you speak to someone in level 1 support, they are, for the most part, clueless. Here are a few more ticket numbers you can give them though: C61795473, C61914992, C61801728, C62064926, C61984371, and C62141176. Then there is a master ticket number - PT00063763. Always ask to speak to their supervisor. You might then have at least a 50-50 chance of speaking to someone who knows what they are talking about!
Here's summary of what I've learned from the forums about the HSUD (Hard drive Spinning Up and Down) problem that begin with the Sep/2012 firmware 18.104.22.168 update on SA8300HD PVRs.
I've called Rogers 4 times and had a tech out ("no idea"). I never received a "ticket" number but used the master ticket number on call #3 which resulted in more than "no idea, never heard of it". CSR told me Rogers is aware of the problem and "working on it". They can't revert to an older firmware on the 8300s but can on the newer models (don't know if it's true).
Other Forum Discussions:
1. New SARA Firmware 22.214.171.124 Discussions (SA8300HD) Summary in Post 1 Sep/2012
2. SA Explorer 8300HD Repair? (HSUD) Sep/2012
3. I hear my cable 8300 HD turning on and off by itself during various
parts of the day! Feb/2012
4. HD PVR hard drive constantly spinning up Apr/2010
5. PVR Drive Cycling Sep/2012
Posted Ticket Numbers:
Master Ticket PT00063763 from topic 1449981 #239 by skottawa 27 Sep 2012
Post - Ticket - Author - Date - Forum - Topic
post 239 C62153824 skottawa 21 Sep 2012 digitalhome 1449981
post 175 C62258443 LeadFoot 24 Sep 2012 digitalhome 1448948
post 74 C61914992 dlesage 16 Sep 2012 digitalhome 156392
post 116 C61801728 geode 19 Sep 2012 original incident # 156392
post 116 C62064926 geode 19 Sep 2012 updated incident # 156392
post 119 C61984371 3.14159R 19 Sep 2012 digitalhome 156392
post 128 C62141176 ANDYA 21 Sep 2012 digitalhome 156392
post 140 C62187902 Hooter 22 Sep 2012 digitalhome 156392
msg C62187902 IHR 25 Sep 2012 communityforums.rogers
post 146 C62189200 nicolasmane 22 Sep 2012 digitalhome 156392
post 161 Ticket List Parhelion 23 Sep 2012 digitalhome 156392
msg 11 C62187902 IHR 27 Sep 2012 communityforums.rogers C61795473
19:57:41 C61914992 Hooter 27 Sep 2012 dslreports (PVR-Drive-Cycling) listed:
CRTC ref. no. 592676 (PVR problem) Pritcc 30 Sep 2012 communityforums.rogers
Possible Work Arounds might help:
1. Set a manual recording of channel 744 (uses less space) daily from 1am to 6am that automatically deletes itself after a day. This should prevent PVR from going into "screen saver" mode during the night (1:15am? and 5am?).
2. A more technical solution is to disconnect the hard drive -- the unit then acts like a basic HD box. No recording/playback but you may save your drive from early failure.
3. A simple solution is to unplug the PVRs when not in use until this is resolved.
GETTING IT RESOLVED:
Everyone should call Rogers at 1-888-764-3771 and the CRTC to report the problems (use the Master Ticket number above). Post to Twitter, Facebook, Youtube, blogs and websites. Write to your newspaper. Investigate a class action. Management will pay attention to a technical problem resulting from bad publicity.
Good post pdqweb. What is really sad is this post from yesterday.
To summarize, the poor guy was told by Rogers that he needed a new box. He complied, but of course this did not fix the issues. He called Rogers again and was told to buy a new PVR Extender. He did this with the same results. Next call, he was told to exchange the extender and once again the problems persisted. Next call, he was told that the problem must be a Seagate problem and to contact them. Then they told him he should switch to Nextbox. How can customers be treated this way? And still, not a single post on these forums from Rogers - at least none that I can see.