HD 3250 reboots frequently & why do we need to reboot to see the VOD Menu ???

[dalexopoulos]

Hi folks,

my 3250 reboots while watching standard channels and when using the VOD menu system.

What causes this phenomenon ?

More importantly, we do we have to constantly reboot the 3250 just to see the VOD menu ?

Is there a firmware upgrade that we can obtain ?
Thanks
Derek

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[Chris]

Sounds like you either have a signal issue or a problem with the box. I would first exchange the box at Rogers and see if that helps. If it doesn't I would call Rogers and get a tech to come out and test the signal strength.

Firmware updates get pushed to all boxes automatically by Rogers. All boxes should have the same version by default.

[leman · Accepted solution]

Swap the 3250.  I had experienced the same issues.  Frequent reboots and no titles on the rod menu.  A reboot fixes it for a few days to a week and the it cycles again.  I swapped to a 4250 and have had  no issues since.