Google Play / Carrier Billing Declined

[stephen]

I set up Carrier Billing a while back, and until recently have had no problems.  I have a free version of an app that I'm trying to upgrade & charge to my bill from my mobile device (connected via LTE - NOT on Wifi).

However, I keep getting an error message saying that my method of payment has been declined.  My account is in good standing (paid via automatic bank withdrawal every month), so there should be no reason for it to be declined.  Does anyone know of any policy changes in the last few months that might affect this?

Should I delete the carrier billing option and set it up again?  That's the one thing I haven't tried yet.

Thanks! 🙂

***Edited Labels.***

[Meowmix]

Hello stephen

I had that issues before and i just removed the option and re did it. Worked like a charm. Tried it right now and it works for me!

[stephen]

Hmm, I'll try it again but it didn't work for me when I tried it.  I removed it from Google Wallet and added it back - maybe it would be better to wait a little longer before re-adding?

[Meowmix]

Hello stephen


You can try that but It should work either way. I tried again and it works for me. If this doesn't work, you could try a factory reset on the device to see if that fixes it? 

[stephen]

Didn't seem to help, and I don't really want to perform a factory reset.  Thanks for the help, either way.

[Meowmix]

Hello stephen

Hmm maybe it's something else blocking it which we can't tell or see. Hopefully it works for u!.

[ppaauull]

Hi there

I have been a devoted Android user for numerous years and last year when Rogers added carrier billing for Google play in app purchases and paying for apps I was over the moon...

I have used this method at least once a week if not more over the year but yesterday I noticed that when I try to pick Rogers carrier billing to make a purchase it says Device is not Provisioned for carrier billing
I have never had an issue and trust me my wallet can attest to that
Please help

[Meowmix]

Hello ppauull


My LG G3 and Note 4 show carrier billing and work just fine as i just tested it. What device do u have?

[phatmillips82]

I'd reccomend you call rogers - you may have a premium text message block on the account or a similar block that might prevent you from accepting these charges.  Outside of that make sure your account is not suspended or more than a little past due.  Also depending on what you've done with other apps you may not be able to use the service at the moment - dont quote me on this but I believe Rogers caps carrier billing to ~100 dollars a month.

Bottom line is, call in to Rogers or do their live chat to see whats up.

[deathcharge]

been using carrier billing too however it keeps declining me as well I removed it but now it won't let me reactivate

[Meowmix]

Hello @deathcharge

Hmm again that's weird as all Android devices I have used including my S7 edge workes with carrier billing. Have you called into tech support to see what they can do for you?

[Moojo]

I just started having the same problem. Called Rogers tech support and have to wait until Monday to see if they can resolve the issue.

Google Play has stated that they see the purchases and them being declined and the same was with Facebook as well.

Both suggested contacting the carrier ( Rogers) and check to make sure they dont have a block on my cell number.

I'm thinking I may go with Telus very soon. 😉

[Meowmix]

Hello @Moojo

Telus and Bell are having the same issues with their customers. I noticed it's something internally in the system which i was told. One of my colleagues at work had the same issue and had to redo his whole account and worked again.

[Moojo]

i think its rogers period. They tried to say they do not accept Direct Carrier 

Billing. Which is not good because i had no issues before April 13 2016. 

[Meowmix]

Hello @Moojo

Again it's not just Rogers as u claim. I have seen this happen many times at my work ( Best Buy) and we have contacted the others carriers as well for it.

Again hopefully it gets fixes asap and u guys can enjoy using it. Maybe there is a glitch or issue in the system preventing it.

[Moojo]

What do you mean REDO his whole account?

[Moojo]

It may be a glitch but its taking Rogers Tech ((experts??))) a long time to fix the glitch.

I just spoke to a Telus rep and they havent been having no such problem.I may be going to them for service since 3 Rogers reps I spoke to today didnt understand what I was talking about and hung up on me. So much for respect for Rogers customers.I call that ignorance on their part.

[Meowmix]

Hello @Moojo

They had to take some stuff off and fix it. I wasn't sure what happened as they spoke to the customer but all I know is what the customer told me. " the agent redid my account and it started working a couple minutes after".. Maybe a code? Maybe a change of plan? I'm not to sure as i didn't get into any details with them.

[Moojo]

I think its code. For direct carrier billing I have read online that there is third party codes that are sent out during purchases with cell phones.Especially on Google Play and Facebook.

If in fact there is some kind of coding that is taking place its obviously not being done correctly by the carriers.Everybody gets a piece of the pie so to speak.If you purchase a game or movie from google play and use your cell account to pay for it, they all get a percentage...the carrier,google/facebook and the developer of said app or the movie per say.

Its all about money.

[Meowmix]

Hello @Moojo

Most likely and it's probably a issue with the coding or maybe a disagreement with Google? I doubt that though. We shall see though. Some have it working and some don't.

[Mojoo2]

UPDATE: I went out and bought myself a Telus sim card and set up a prepaid account with them this past weekend.

Once all that was completed ( using the same cell phone) I tried to make a purchase on Google Play AND Facebook. BOTH worked perfectly.There was no issues with Telus's Direct Carrier Billing at all.

With that said. I decided today to try my account with Rogers.So I took my Telus sim card out and put my Rogers sim card back in.Tried to make an in game purchase on facebook and got the same bloody error. Does not work yet this is what facebook gave me about that.

"What phone service providers are supported in my country for payments with mobile web applications o...

We support all of the following carriers in your country using our standard mobile payments checkout experience:

Canada: Bell Mobility, MTS, Rogers Wireless, SaskTel, Telus Mobility, Videotron Wireless, Virgin Canada

If you do not see the information for the country you are looking for, you can view our full list of supported carriers. "

So please explain to me WHY rogers cant fix this or rather why they have no idea what I am talking about when I had no issues with this before????

I'm glad I changed over to Telus.At least they listened and gave me the proper help in regards to the right prepaid plan.THey didnt attempt to sell me anything I did not want ( which is what Rogers Reps do all the time).