cancel
Showing results for 
Search instead for 
Did you mean: 

Getting tired of rebooting my PVR just so I can watch my recordings

buzzhaze
I Plan to Stick Around

For the last number of days I have been getting an error message when I go to watch a recording off my new Rogers 3.0 PVR. It states that the show is either deleted, which it is not, or that there are no reasorces. The only fix is having to endure a 10 minute reboot of the PVR and that doesn't always work. I am also wondering why this new PVR need 3 or more :"software updates" per week. I'll be in the middle of watching a movie I've recorded and the set will go black, then a message comes up to tell me it's updating software......AGAIN.

 

This is not what I expected when I "upgraded" my old PVR, which worked perfectly, to this new 3.0 piece of junk. What's going on Rogers? I called tech support and they tell me it's happening to a lot of other users. I guess this new box was not ready to release and sell to your customers was it? 

 

Come on.....10 mins or more to reboot a cable box?????  ARGH!!!!!

 

 

***Edited labels***

83 REPLIES 83

Re: Getting tired of rebooting my PVR just so I can watch my recordings

Gdkitty
Resident Expert
Resident Expert

It shouldnt take 10 min.. 5 maybe (thats about all mine takes)

 

Most of the updates per week, are usually the GUIDE info.

That should only really happen OVERNIGHT.. in the 1-2 am range.

IF its happening durring a different time.. its something else. (perhaps a failed update, which is re-trying?)

Re: Getting tired of rebooting my PVR just so I can watch my recordings

RogersMoin
Moderator
Moderator

Hello @buzzhaze,

 

I apologize for the inconvenience caused due to your PVR. We can definitely try finding a solution for you.

 

If I correctly understood the issue, we are having similar discussion in the following thread: http://communityforums.rogers.com/t5/forums/forumtopicpage/board-id/PVR_settop_boxes_remotes/page/3/...

 

You may want to try the fixes suggested in the above post.

 

I would appreciate if @, @OLDYELLR and other members in the community can provide more suggestions.

 

@buzzhaze, thank you very much for your patience and understanding.

 

Thanks,

RogersMoin

Re: Getting tired of rebooting my PVR just so I can watch my recordings

buzzhaze
I Plan to Stick Around

I am not losing the recordings. I can see them all listed. The problem is when i go to play them. It comes up with an error message saying :

 

"Sorry, (name of show) om "PVR D*$" connot be viewed

right now. The program may have been deleted. or there

may not be enough resources available.

 

I reboot the PVR and sometimes they will play and other times, I have to reboot multiple times, 3 or 4 in order to get them to play.

As for the software updates, yes, they do take place at 2am or something but it's very annoying. If I am watching a movie I've recorded, it goes to black screen and indicated it's updating the software, then after a few minutes, it dumps me back to my starting channel and does not save my place in the recorded movie. I end up having to go back to my recorded list, call up the movie and forwind it to the spot I was interupted by the upgrade installation. It's a major pain in the butt.

 

and yes, I timed the PVR reboots. Just under 10 mins each time. Sometimes I have to reboot 3 times in order to watch one of my recorded shows. That is crazy. It shouldn't take that long. I hate having to get on my hands and knees to unplug the stupid PVR. I have tried using the "reboot set-top box" command in troubleshooting but it just freezes and does not do anything.

 

I'm getting sick of this and I'm going to be asking for a credit towards my cable bill. This is not what I pay for. I already have a tech ticket out on this issue but nothing is being done. It's doing the same thing as I type this. I now have to get down on my hand and knees AGAIN to reboot this thing and HOPE that it works. This is pure crap. I would have never upgraded to this PVR if I knew how much trouble it was going to be.

 

Thanks a bunch Rogers

 

Buzz Haze

Re: Getting tired of rebooting my PVR just so I can watch my recordings

Hi @buzzhaze 

 

Just to clarify, your PVR reboots itself while watching a recording during the 2am reboot period? Or does it do it at random times while you're watching recordings?

 

Re: Getting tired of rebooting my PVR just so I can watch my recordings


@buzzhaze wrote:

 

"Sorry, (name of show) om "PVR D*$" connot be viewed

right now. The program may have been deleted. or there

may not be enough resources available.

 

 


do you have whole home PVR, and another PVR in the house?

 

Thats usually a message when you are having issues connecting to another box.

Re: Getting tired of rebooting my PVR just so I can watch my recordings

I completely understand your frustration. I've got the same thing with my box at home occasionally, and I would also like a fix ASAP. Unfortunately there's been no timeline as of yet.

 

There's a bit of a temporary fix that may allow you to watch recordings that give you that error, however it's not 100%.

 

If you'd like to give it a shot, please do and keep us posted.

 

Go to settings

 

In Appearance Menu

Change TV type to 1080i, 720p, 4:3 or 4:3 wide screen, whatever your TV supports. Just don't use the 1080p option.

 

In Audio Menu

Change Audio Output to Other

Change Audio Range to Narrow

Change Volume Control to Variable

 

In Troubleshooting Menu

Reboot Set Top Box

 

Wait for loading circle to complete.  After loading wait for 30 seconds, then attempt to playback recordings.

 

As I mentioned, this has worked for me personally to get some glitched recordings to work, but I can't promise it'll work for you 100% of the time.

 

What I can promise is that once we do have more information to provide on any updates, we'll share that info here with you guys.

Re: Getting tired of rebooting my PVR just so I can watch my recordings

Only other thing... have you had a tech out to check the signal levels?

While they GENERALLY should efect the recordings..(unless a bad recording maybe corrupt?)... that you lost some specialty channels could be a signal issue)

Re: Getting tired of rebooting my PVR just so I can watch my recordings

buzzhaze
I Plan to Stick Around

As I said, there are a number of users experiencing this same issue with recordings that cannot be viewed due to this "no resources" error. I have 2 friends who are going through this and are also considering cancelling Rogers service. I am not going to wait weeks and weeks for a fix. Rogers should NOT HAVE SOLD ME THIS NETBOX PVR if they cannot support it or get it to work correctly. There's no excuse for this. I have already done the fixes you suggested under "Apperance" and "Audio" etc.....nothing works. I still end up having to reboot this piece of junk over and over in order to watch my recordings. Even when it finally does work, it goes right back to the error message if I try and watch a 2nd recording. The signal strength to my box is fine. It has nothing to do with this.

 

Rogers has completely dropped the ball on this. They are aware of the issue yet do nothing to fix it. How many customers have to be effected before Rogers takes this seriously? It's been months for some users and still no fix in sight? Really? I intend to contact the CRTC and some other agencies to see if they can do anything becausae obviously Rogers does not seem to consider it a priority and they are still selling this box to unsuspecting customers. I also intend to contact a tech writer for the Ottawsa Citizen and see if they would consider writing an article about this before anymore people get dupped into buying or renting this netbox PVR.

 

What really bothers me is I had called Rogers to cancel my service 3 months ago and they convinced me to stay and sold me this netbox PVR. I was ready to move to another provider....I wish I had because now I am paying top dollar for a very poor service which is more trouble than it's worth. Shame on Rogers. I'm not going to stand idle and be taken advantage of.

 

Buzz Haze

Re: Getting tired of rebooting my PVR just so I can watch my recordings

Gdkitty
Resident Expert
Resident Expert

I think the problem is.. they need to FIND OUT what is CAUSING the issue.

Because its not GLOBAL.

 

I know 6+ people with the NB3, myself included, which DONT have the problem.. so what is causing is to happen to SOME and not the others?

Randomly change/fix something on it for one,, could break everyone elses then.

Re: Getting tired of rebooting my PVR just so I can watch my recordings

dmgow2
I've Been Here Awhile

Well you can add another to the list. My pvr started doing this today. As yet, I have not found a viable solution. Suggest that anyone with this issue log a ticket with Rogers. That may get some action.

Re: Getting tired of rebooting my PVR just so I can watch my recordings

buzzhaze
I Plan to Stick Around

So I guess it;s only a matter ot time before GDKitty and her 6 friends will be hit with the same thing. I don't care if she doesn't consider it "GLOBAL"  The point is, it is happening to a lot of users and as you can see, the list is growing. Rogers should not be selling these units until they get a fix. What good is a PVR if you can't watch the recordings without jumping through hoops for 20 minutes or more? Yesterday, I had to reboot my stupid netbox 7 times just to watch a couple of shows and of course, it interupts whatever you happen to be recording when you reboot these things so half the shows I have taped have a bunch of 6 minute sections missing. Lovely.

 

Face it, Rogers is not working hard enough to fix this. It's been months for some. Do you seriously think that's good enough? I sure don't. I'm giving Rogers a few more business days to get this fixed or I am going to start making some serious calls. I've had it.

 

I notice that no one from Rogers is here or answering us about this. Are they ignoring us? YES. I have had a ticket on this issue for a week and I have only been contacted once by a canned computer voice to tell me they are still working on it. You'd think a real human would call, but nope...not Rogers. They let a computer call me so I can't respond.

 

Rogers....if any of your reps are reading this, you need to respond and let us know what is going on. It's unfair for you to ignore this and hope we go away. We won't. We are paying you for a service and for equipment that DOES NOT WORK AS ADVERTISED. Do you understand? It is fraud to continue charging us for equipment that DOES NOT WORK AS ADVERTISED.

 

What part of this is unclear?

Re: Getting tired of rebooting my PVR just so I can watch my recordings

Add me to this list of disatisfied customers. I am having this same problem as I have rebooted it now 6 times only for this same message to keep showing up. As said I am paying for this service and not getting it is tiresome. Its been going on all week as it works then after a recording it pops up.

Re: Getting tired of rebooting my PVR just so I can watch my recordings

kso
I Plan to Stick Around

Its a problem with the software, according to reps with a fix being worked on. 

 

Question I have is what triggers this problem. I have 2 of 3.0's that hasn't done it yet but my friends did. Is it a capacity thing? I don't let my pvrs get past 20% but my friends was over 50. I'm was thinking thats the trigger. I wish Rogers would find out and at least tell us whats causing the error in the software so those that don't have it can prevent it. 

Re: Getting tired of rebooting my PVR just so I can watch my recordings

buzzhaze
I Plan to Stick Around

My netbox 3 PVR has never been above 12% capacity  but I have to reboot it over and over in order to watch a recording. That's not it.

 

Rogers needs to fix this. The list of effected users is growning. If there are multiple users on here with the issue, can you imagine how many are out there that do not come here to post? I bet there are thousands of customers effected by this issue....not that Rogers would ever admit that.

 

So far today, 3 reboots. If I go to live TV for a bit and then try to go back to a recording, it will happen again and again and again. It sure sucks the fun out of watching TV. Of course, it's -20 outside so it's not like we have much else to do.

 

THANKS ROGERS...AND PLEASE, TAKE YOUR TIME WITH THE FIX.....NO HURRY. WE ARE HAPPY TO KEEP REBOOTING OUT JUNKY NETBOX'S WHILE YOU FIGURE IT OUT

Re: Getting tired of rebooting my PVR just so I can watch my recordings

mbear77
I've Been Around

Add another to the list of PVR problems as reported in this thread.

Re: Getting tired of rebooting my PVR just so I can watch my recordings

buzzhaze
I Plan to Stick Around

Lovely, Even though I first reported this issue to tech support on the 6th of Feb, the ticket was not issued until Feb 11th. Wow...no wonder Rogers is taking forever to fix this problem. It takes them almost a week just to send a ticket to themselves. Unbelievable. I could have done it faster with a pair of tin cans and a kite string.

 

Man, I'm getting sick of this incompetence. Now they have a computer calling me every 2nd day to tell me nothing has changed. How about calling me when something IS done? Is that too much to ask?

 

Again, how many other users have to chime in with this same issue before they realize it's serious and not at my end?

Re: Getting tired of rebooting my PVR just so I can watch my recordings

DougOB
I Plan to Stick Around

Add another to the list.  I have had this problem for over 3 weeks now.  Not happy.

 

Doug

Re: Getting tired of rebooting my PVR just so I can watch my recordings

RogersShaun
Administrator
Administrator

I 100% understand the frustration with this. From what I've seen and my own experiences, there doesn't seem to be a rhyme or reason as to which recordings decide to fail. A multi hour hockey game recording played just fine, but a 30 minute episode of Seinfeld wouldn't start without a reboot. Baffling.

 

 

Re: Getting tired of rebooting my PVR just so I can watch my recordings

buzzhaze
I Plan to Stick Around

In my case, the entire recorded list either will or won't play. I have gone through the entire list to see if it was just certain recordings but it was global. I can either play any of the recordings or none of them. I have been in touch with 3 different Rogers reps and they all claim to be unaware of the issue......what a joke. The left hand never knows what the right is doing. That's not what you'd expect from a "communications giant" like Rogers. It's like they don't even bother to contact their own tech data before contacting me. They suggest the obvious troubleshooting steps over and over regardless of the fact that I've already done them multiple times with other reps. It's almost laughable....but for me, it's no laughing matter.

Re: Getting tired of rebooting my PVR just so I can watch my recordings

dbrown20191
I Plan to Stick Around
Same problem here for the last couple of days. Recordings are listed but the "sorry" message appears when trying to play them. Pvr is at 54%. A reboot temporarily resolved the problem.
Topic Stats