Get Media Content Now issues with Nokia 920. HELP!

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I've Been Here Awhile
Posts: 3

Get Media Content Now issues with Nokia 920. HELP!

I have been now getting this issue non stop. Whenever someone sends me an image, I would say that 80% of the time the file size over 300kb and I get the message that says "Get Media Content Now". When I click on the link it jumps to the most recent line in the chat history and failes to do anything. Sometimes it will hang on "Getting Media Content..."

 

I have Nokia Lumia 920. This problem began a month ago and is extremely frustrating. Why does this happen, what do I do to fix it? Do I need to have something filled in in the "add mms apn" section of my Settings?

 

***edited labels***

Social Media Specialist
Social Media Specialist
Posts: 1,087

Re: Get Media Content Now issues with Nokia 920. HELP!

Hello dcmolina,

 

From doing a quick search online it seems that there could be a couple of things causing this type of issue.  One is the group text option on the device, could you please make sure that is set to on.  The other is indicating it is within the MMS settings themselves.  Can you edit the MMS settings on the device to make sure they look like the below:

 

APN - ltemobile.apn
Proxy - <not set>
Port - <not set>
Username- <Not set> 
Passwors - <not set>
Server < not set>
MMSC - http://mms.gprs.rogers.com
MMS - proxy 10.128.1.69
MMS - Port 80
MMS protocol - Wap 2.0
MCC - 302
MNC - 720
Aythentication type - < not set> 
APN type - either "*" or "internet + mms" Should work

 

Does anyone else have any ideas as to what might be causing the issue?

 

Thanks,

 

RogersAndrewNP

I've Been Here Awhile
Posts: 3

Re: Get Media Content Now issues with Nokia 920. HELP!

This is a Nokia 920. The  fields I have available in MMS APN are:

 

APN

User Name

Password

WAP Gateway (URL)

WAP Gateway port

MMSC (url)

MMSC Port

Maximum MMS size and
 IP Type (IPv4, IPv6, IP4v6)

 

I don't have mms - protocol, MCC, MNC, or APN type.

 

This is under "settings", "Cellular", and then "edit mms apn". Is there somewhere else to enter this information?

Thanks

Dan

 

I've Been Around
Posts: 1

Re: Get Media Content Now issues with Nokia 920. HELP!

Can I make these changes by simply typing them in the box beside title. I am having trouble "Getting Media Images".

I Plan to Stick Around
Posts: 46

Re: Get Media Content Now issues with Nokia 920. HELP!

I had this error as well with my 920. The solution for me was just let rogers reset your account. you need to call them or live chat with them. It worked for me, heck it also fixed a double message problem I had.

Proud Windows Phone Ambassador, got a Windows Phone question? I can probably answer.