Gateway Change Random disconnects playing battlefield4

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I Plan to Stick Around
Posts: 33

Gateway Change Random disconnects playing battlefield4

Ever since I exchanged my old gateway for the CGN3ACSMR I have been constantly getting disconnected from battlefield 4. This isn't a problem with the server as I can see players are still inside the server when I get disconnected. I have made sure I forwarded the ports listed here 

 

http://help.ea.com/ca/article/online-ports-for-battlefield-4/

 

I never had this issue ever on my previous gateway the 1 that looks like swiss cheese forgot the model name. Any ideas why this is happening?

 

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I Plan to Stick Around
Posts: 33

Re: Gateway Change Random disconnects playing battlefield4

Seems like the update (4.5.8.16) fixed the issue i've been able to get in a 1hr session so far without issues compared to the 5-10mins I was previously getting

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Resident Expert
Resident Expert
Posts: 6,986

Re: Gateway Change Random disconnects playing battlefield4

The CGN3ACSMR is proving to be problematic for reasons unknown to the users.  Best advice I can give you is to call your nearest Rogers store and ask if they have any CGN3s in stock.  If so, swap your CGN3ACSMR for the CGN3. 



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I Plan to Stick Around
Posts: 33

Re: Gateway Change Random disconnects playing battlefield4

are there really no troubleshooting steps I can take before exchanging the modem? This is only an issue with battlefield. The other 2 games I played work with do not randomly disconnect me. Also note i've played on multiple different battlefield servers to make sure it wasn't a specific server and all of them randomly d/c me. It's the same problem everytime rogers introduces these new modems theres always an issue where I have to exchange them for a different model...

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Resident Expert
Resident Expert
Posts: 6,986

Re: Gateway Change Random disconnects playing battlefield4

Read post 176 from the following page:

 

http://communityforums.rogers.com/t5/forums/forumtopicpage/board-id/Getting_connected/message-id/253...

 

A solution for League of Legends and the CGN3ACSMR is available and can be pushed to your modem as indicated in the post.  Maybe it will provide a solution for your issues as well.



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I Plan to Stick Around
Posts: 33

Re: Gateway Change Random disconnects playing battlefield4

I'll give it a shot not sure if the issue the LoL players are experiencing is the same because it seems more of a packet loss issue whereas for me i'm getting good ping just I randomly get kicked off

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Resident Expert
Resident Expert
Posts: 6,986

Re: Gateway Change Random disconnects playing battlefield4

Give it a try and let us know how it turns out. 



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I've Been Around
Posts: 1

Re: Gateway Change Random disconnects playing battlefield4

Im having the exact same issue playing Destiny on the Xbox One. I cant seem to keep a connection for more that 5 minutes. I tried Battlefield 4 and it lasts for about 20 minutes before I lag out – highly frustrating to say the least.

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Resident Expert
Resident Expert
Posts: 14,246

Re: Gateway Change Random disconnects playing battlefield4

Try following the link above.. and contact them to get the new firmware pushed out to your modem.  HOPEFULLY this should help fix the issue.



Highlighted
I Plan to Stick Around
Posts: 33

Re: Gateway Change Random disconnects playing battlefield4

Seems like the update (4.5.8.16) fixed the issue i've been able to get in a 1hr session so far without issues compared to the 5-10mins I was previously getting

View solution in original post