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Gamecenter problem

andrewfair
I've Been Around

It's 6:56 and I'm wating for Leafs game. I'm stuck on http://www.nhl.com/gamecenter/en/gamecenterlive?id=2014020001  at the Watch Tab

 

Current NHL GameCenter LIVE™ subscribers sign in:     DOES NOT ACCEPT MY MYROGERS LOGIN.      I have already got the NHL Checkmark on Rogers.com

 

The only things visible is:

Upgrade to Watch Live Games, Replays and More

 

 

***Edited Labels.***

282 REPLIES 282

Re: Gamecenter problem

johnnybravo526
I've Been Here Awhile
So i fixed the problem i was having logging in to nhl gamecenter live with my rogers account using my free subscription. If your using android this might help you.

1st check the version of nhl gamecenter live you have. I had NHL Gamecenter Live with the 2015 2016 update and this us the problem. You must uninstall this version from your device 1st.
Next go to google play store and search the APP "Rogers NHL" install this app on your device.
Turn on gps.
Open the newly intalled rogers nhl app
Agree to the terms
Set up you preferences or skip
Once on the main screen open the menu tab and you should see "sign in my rogers account"
Enter your my rogers credentials. Email password
Login.
Should be ready to watch all nhl games etc.

Re: Gamecenter problem

JohhnyRockets
I'm a Trusted Contributor

As far as I can tell, all of these GameCenter Live problems were created when Rogers signed their big deal with the NHL. Prior to that, you had to create an account with the nhl.com site. If you wanted to pay for a subscription for GameCenter Live, you did so. If you got a free subscription from Rogers, they provided you with a promo code. You used this code to get GameCenter Live for free. You logged in. You had no issues. 

 

Since Rogers signed their deal with the NHL, there have been nothing but issues; log-in issues; account issues; problems for people who are non-rogers customers; support issues for apps on Smart TVs or Smart Blu-Ray players; and the list goes on. As an example, I have a free subscription this year because of my Ignite Internet package. I download the app for our iPad, log-in, and get it all set up. Then I try to play a game and it tells me that we must be a Rogers customer in order to watch the game. So, I log-out, click on the game where I am then taken to a log-in page, log-in again and now the game plays. Do I have to log out and then log-in every time I want to watch a game? It was so much simpler when I could do everything through the NHL page. Now - I cannot even click on a link to the NHL page without being hijacked by Rogers to a new page. Rogers - why do you continually try to fix what is not broken and then break it?

Re: Gamecenter problem

I am subscribing to the French package of NHL GCL. I am not a Rogers customer.

 

Tonight I wanted to watch Ottawa @ Buffalo game. I accessed the game on my PC, fine. On my iPhone, fine. However, when I tried to watch the game on my TV using NHL app on my Sony PS3, I encountered error.

 

I entered the app, put my e-mail and password, and went to the game icon. In the game icon all options are locked. I clicked the French one, the system told me I was not authorized.

 

I called helpdesk at 1-844-764-6459, waiting for 30 minutes, spoke with someone, wait 15 minutes, she found out I was not Rogers customers, transferred me to non-customers service. The system then said wait time between 55 minutes to 1 hour 10 minutes. So I hung up.

 

Can somebody here please help?

Re: Gamecenter problem

dave8
I Plan to Stick Around

I can only imagine having a problem and BEING a customer.  After being on hold (same as yoy) I found myself giving lessons to the helpdesk, some would tell me I would have to get the full package then add on the french package I would find myself reading the webpage to them, others would tell me its not available in my region (only west of bellville I live on the WEST COAST I'couldn't be more eligible. Explaining east of belleville get all the french games. and therefore don't need it. I cancelled my subscription returned my roku resubscribed to the center ice now at least I let telus pay them for my subscription. I remember When rogers service was available out here (BC) and they tried negative billing (give you a free channel for a month then start charging you if you didn't cancel). shaw cable took over thankfully.

Re: Gamecenter problem

dbili
I've Been Here Awhile
I tried the link. It does not work.

I got an agent who didn't know anything. Then transferred me to tech support on hold no less than 20 minutes. If I got a person why couldn't I get another live person? what a waste of time rogers.

Re: Gamecenter problem

 

Hello, @dbili

 

Welcome to the Rogers Community Forums! Smiley Happy

 

I'm sorry for the poor experience, would you please elaborate which link is not working? We can definitely work with to find the solution.

 

Looking forward to your response!

 

Cheers,

RogersMoin

Re: Gamecenter problem

dbili
I've Been Here Awhile

the link provided by Chris from Rogers.   the fact remains that regardless of how you go about it the gamecentre is not working on any of my devices.  It is either your account username and password is wrong, though i have successfully logged in several times.   i got the Montreal game for about 1 mi ute before it to,d me to install Adobe flash wi

hich was installed and it stopped working.  this was in windows 10 using Edge.  yes Adobe was turned on.   i tried the app on my ipad and iphone 6 and it told me  o accounts were linked.  i went on laptop to Rogers and it tells me all of my accounts are already linked.  i called support and spoke to someone after being on hold betqeen 8 and 12 minutes.  she then put me on hold to wait for tech support.  after 30 minutes i hung up as no one was coming.  not even a wait time message.   and unrelated you got me to switch out my pacee box and game me a refurbished motorola which guess what     doesnt work.   now i have to take another trip to the store and you wont have a replacement.   you really need to get your act together at Rogers.    My Shaw neighbourhood is switching to Fibe 

Re: Gamecenter problem

Geeps
I've Been Around

i have the same problem did you find out a way to fix it??

Re: Gamecenter problem

this is soo stupid and frustrating, i been on hold for more then an hour almost everyo day rogers/game center people put me on hold and dont have an ansawer it is beyond ridiculous that rogers has been unable to fix this.....soo frustrating

Re: Gamecenter problem

dave8
I Plan to Stick Around

YOU GET WHAT YOU PAY FOR

Re: Gamecenter problem

timfolkins
I Plan to Stick Around

I finally figured out the Apple TV / GCL / MyRogers login.

 

In the settings for the Apple TV - under General, change your region to Canada

 

If you have previously loaded GCL prior to this, I'd suggest restarting your Apple TV

 

Then try opening GCL, go to the settings, Login, and the prompt should say Rogers login credentials instead of NHL login credentials.

 

Glad I finally got that to work.


Apologies if I'm late to the party.

 

edit - I also use unblock-us and it has no adverse affect on the above change. my region was set to US for whatever region prior to this change.

Gamecenter problem

cokemanal
I've Been Around

the games keep buffering on my android tablet

 

***Edited Labels***

 

Re: Gamecenter problem

Hello @cokemanal,

 

Welcome to the Community Forums! 

 

This sounds like you're not getting a strong enough WiFi connection. That's normally the cause of continuous buffering or it's also the capability of the device and how strong of a signal it can take to stream smoothly. My Apple TV 2 does this alot even on direct ethernet and I've checked my speeds which are completely fine. Have you tried watching on any other device or the computer with direct ethernet? 

 

Thanks, 

RogersHassam 

Re: Gamecenter problem

Drock0077
I've Been Here Awhile

So I have been having the same problem with watching the French package on my ps4. So I contacted Rogers help on Twitter and after some back and forth they said this

Hello, Roku, Apple TV and the following gaming consoles (French-language streams are not supported):Xbox 360, Xbox One, PlayStation 3, PlayStation 4. ^ne

Re: Gamecenter problem

s_adam
I Plan to Stick Around

I can't get any games now. In Toronto, trying to watch the Montreal game. Blacked out. So was the otawa, the NYI. What is the point of GCL if everything is blacked out? I was going to subscribe next year, but forgetit.

Re: Gamecenter problem

Rich97
I Plan to Stick Around

No game feeds available on Xbox One App

 

Who do I contact for this? The on-screen message states:

 

Network Error

 

Cannot connect to Rogers NHL GameCentre LIVE. Please check your network connection and try again.

 

 

My network connection is fine (otherwise I could not get to this point). Is this a Rogers problem or an Xbox One problem?

Re: Gamecenter problem

I to am unable to access any games on the new NHL.tv app on the Xbox One.

I am getting the following error:

Network Error

 

Cannot connect to NHL.TV.  Please check your network connection and try again.

Based on the NHL.TV twitter(@NHLTVSupport) the new app is a complete failure at this point.

Re: Gamecenter problem

Rich97
I Plan to Stick Around

As someone who paid $200 for this service to watch it on my console I am not impressed. It worked fine last week.

Re: Gamecenter problem

 No game feeds available on Rogers Gamecentre Live Xbox One App

 

I am also having issues with the new xbox one nhl app.

 

At first it would give me a network error when trying to access a live stream,  so checking the support suggestions, i uninstalled the app, and then reinstalled.

 

When accessing it now, and logging back in, it tells me my account is being used at another location and recommends i go change my password.  After closing that window it then tells me there are no streams for this game.  Tried several games, and same result.  I can watch highlights, but nothing else.

 

I know i am the sole person logged in right now, for some reason it thinks i am still logged in, but on andifferent device... Problem is....its the exact same xbox.

 

Does this update also effect the ability to share between up to five devices? If its going to error out when multiple people try to access it?

 

Re: Gamecenter problem

rstevens1
I've Been Around

i am in florida and can only see one game not sure why since i have an nhl live subscription

Re: Gamecenter problem

Rich97
I Plan to Stick Around

my suggestion to you is to delete the saved data for the app in the "manage app" options